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Advertising Express

October' 04
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Search Engine Marketing
Search Engine Copywriting
Branding by Design
Fundamentals of Advertising to the Hispanic Community
CRM: Future Marketing
PR Online: Making the Most of the Internet
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Search Engine Marketing

-- Kanugovi Sreenath and Tathagata Dasgupta

In the Internet economy, competitive rules are not driven by physical entities of a company (form, size or location). Each company (read as website) should compete at par with scores of other Web pages to surface before the customer for a meaningful transaction. There are selected `gateways' that determine whether the website should rank better before its prospective customer or go into oblivion. These gateways are popularly termed as Search Engines. Their number, in relation to websites is paltry yet they control the fate of zillions of websites. Each website, in turn, tries hard to do whatever it can to rank favorably so that it can capture their precious attention and convert that to build its bottom line. The task is easier said than done. This article discusses the role of an enablerSearch Engine Marketing.

Article Price : Rs.50

Search Engine Copywriting

-- Robb Hecht

Whether it be traditional print media or electronic media, be it advertising, newspapers, or a website, copywriting is the use of a strong blend of powerful, motivating and persuasive words that not only puts your message across to your target audiences, but also brings about desired results. In advertising, good copywriting grabs attention, creates user interest, holds attention, conveys useful product information and it expects to generate more sales. Couple this powerful David Ogilvy approach to marketing with search engines online and a whole new world opens up to you and to building a relationship with your potential customers.

Article Price : Rs.50

Branding by Design

-- Arvind Lodaya

Branding is rapidly evolving into a consumer's comprehensive experience, involving all the brand touchpoints she/he comes into contact with. This means that design, more than advertising, is emerging as the definitive creative skillset in creating successful branding. This article deconstructs the various elements of design and illustrates how these have actually contributed to some of the most vibrant and appealing contemporary Indian brands. The article also attempts to raise certain questions about the limitations of design-driven branding and encourages a greater critical discourse of this fast-growing field in India.

Article Price : Rs.50

Fundamentals of Advertising to the Hispanic Community

-- Joan Marques

In the past years, even more so in the past months, the awareness of the potential of the Hispanic Community as a consumer group has increased in the US. Companies from all disciplines are allocating increased room in their advertising budgets for this market, following the trend that was set by successful competitors in recent years. And although, like in every new challenge, there are some slips and slides made where they could have been prevented, the overall picture is extremely promising. This article examines some important facts and figures pertaining to this minority group; reviews some of the current trends in the US marketing and advertising world; and presents some focus points, which may be helpful in approaching the Hispanic market effectively.

Article Price : Rs.50

CRM: Future Marketing

-- Colonel RS Prasad and Rajiv Guptaa

All organizations have realized the importance of CRM as an effective organizational strategy for competitive advantage. Many organizations successfully deployed CRM projects and reaped large benefits. Many others are in the process of implementing CRM in their organizations. However, many practicing mangers and academicians feel that CRM in the present form suffers from many shortcomings and may not meet the requirements of the future. They feel that present-day CRM takes the customer for granted and expects the customer to react, while the organization does all the planning. This practice is not matching the aspirations of the customers and they are demanding a major role. They are of the view that CRM project design and implementation has to be from `outside in'. This article examines some future CRM practices proposed like collaborative and Just-In-Time marketing.

Article Price : Rs.50

PR Online: Making the Most of the Internet

-- Nimish Dubey

One of the ironies of the public relations profession in India is that in spite of India's reputation as an IT superpower, the Internet is not a part of most organizations' public relations campaigns. Most companies restrict themselves to paying mere lip service to the importance of the Internet and make no attempt to leverage its speed and reach for their benefit. There are no winners in this scenariothe online community loses out on information and the organization on a potential global audience. It is essential that organizations in India recognize the power of the Internet and avail the benefits that it offers them. If they do not, they could find themselves being overtaken by their foreign counterparts. Whatever the Internet lacks, it is certainly not competition!

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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