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Management
HRM Review

October '04
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Coping with office politics
Effective management of organizational politics
Psychological Games and Office Politics
Human Resources Department as the Driver of Change
Stress Inoculation: The Anti Stress Prescription
Negotiations: Are They Negotiable?
Communication is More Than Getting the Message Across
Performance Management in Banks - A Behavioral Framework
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Coping with office politics

-- PVL Raju

The ill effects of negative politics are experienced by most of us in our daily work life. The negative politics saps our creativity and entails a heavy price in psychological terms. Positive politics is the ability to influence the behavior of others for the purpose of achieving the goals of individuals as well as organizational goals.

Article Price : Rs.50

Effective management of organizational politics

-- S Senthil Kumar

Pressure to perform well above others, high competition for the rewards and promotions, and a thirst for power or the sheer pleasure that one gets out of manipulating others, lead people to engage in organizational politics. People are said to be engaged in politics when they try to protect or advance self-interest at the cost of others' as well as organization's goals. Presence of politics in an organization drains away people's motivation to learn, creates mistrust and gives little incentive to cooperate with one another. Top managers should make efforts to nurture an atmosphere free of politics by laying strong emphasis on professionalism, trust and cooperation among the employees.

Article Price : Rs.50

Psychological Games and Office Politics

-- Dilip Dasgupta

Intense competition among controllers, who sit in the same office and achieve organizational objectives through the efforts of branch managers, is very common. Backbiting and rumor mongering is often found in such offices. Bosses are human beings too; they love to be consulted and kept informed. In the absence of transparent HR policies, some people may try to play psychological games, introducing an element of distrust in the environment. The mature executives recognize and avoid such traps. It is not enough to be only task oriented; one has to develop social skills and resourcefulness to shine in a group of equally bright group of achievers. True, sagacious friends can often help in adopting a correct approach to work, bosses and colleagues.

Article Price : Rs.50

Human Resources Department as the Driver of Change

-- C Vijaychandra Kumar

Change management is effectively adopted in organizations by examining the current environment with respect to organizational culture and the skills of the employees. Innovation is the key to success for any organization. A sound and capable HR department can influence a cultural change in an organization.

Article Price : Rs.50

Inculcating Inspiration through Motivating the Self: Some Myths and Specifications

-- Manodip Ray Chaudhuri

Most modern organizations realize that employee retention and talent management is integral for sustaining their leadership and growth in the marketplace. Attracting, hiring, and retaining high-caliber employees in today's labor market challenges organizations to manage talent at all levels. Hence, modern organizations today increasingly look into improving employee commitment and morale and enhance workforce support for all key initiatives.

Stress Inoculation: The Anti Stress Prescription

-- K Mallikarjunan

Either physical or psychological changes that occur in the environment of a person lead to stress. On such occasions, a person feels that his/her very survival is under threat, and as a result, enters into a deep state of anxiety and persistent worry. Undergoing Stress Inoculation frees one from such situations.

Article Price : Rs.50

Negotiations: Are They Negotiable?

-- Colonel VRK Prasad

"People are different" is the basic HR principle. Interactive behavior at the individual, group or organizational level is an operational necessity. This quite often leads to a conflict situation as people tend to think and behave in different ways. Amongst all managerial skills, the ability to negotiate either to resolve conflicts or to clinch a business deal, has assumed significance hitherto unknown.

Article Price : Rs.50

Communication is More Than Getting the Message Across

-- GRK Murty

Santiago in The Old Man and the Sea had a lone battle with his fish in the sea. He was bone tired and famished. But in that frustration he could learn to communicate with the sea and the life in it. And that art of communicating with the life around taught him to swim across life and death. Similarly, by confronting the dilemma of the human predicament about the society, Steinbeck realized that "the so called and considered good qualities are invariable concomitants of failure, while the bad ones are the cornerstones of success." Having captured the ambivalence of human life, he could make his readers ponder over the "ultimate of the human effort after the acquisition of material prosperity" communicating the need for hitching the "tide pool" of failure to the "star of success". What is common in both these examples is that communication plays a vital role in discovering ourselves and the world around us. Whatever be the level of quest of an individual or organization, it remains incomplete without effective communication.

Article Price : Rs.50

Performance Management in Banks - A Behavioral Framework

-- Dr. Y G Sivaram

"Managing people could be the most difficult of all problems, and for some it could be the easiest of the jobs". This statement is enough to suggest that HR plays a key role in an organization, and also that it has to be well managed.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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