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Management
HRM Review

October' 06
Regular Features
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Management by `Managemind'
Feelings : Minding the Mind
Emotional Intelligence for Managerial Excellence
Role Perception of Employees : A Vital Ingredient for Efficiency and Effectiveness of Organization
Employee Health and Wellness
Driving HR to Performance : The New Mandate
Authority Issues: Implications in Indian Organizations
Labor Laws in India :At Crossroads
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Management by `Managemind'

- - Tharsis Joseph, Sreedhar P Nair

Managemind, an approach developed by the authors, views management process from an Indian philosophical perspective. It helps managers at different levels in an organization to effectively discharge their duties. This article delves deep into the concept of Managemind and brings out its importance in an organization.

Article Price : Rs.50

Feelings : Minding the Mind

- - Vasuki Mathivanan

This article talks about feelings, both positive and negative, and how unexpressed negative feelings lead to strain and stress. It also discusses the importance of accurate and effective expression of feelings. When an individual is aware of his feelings, it gives him a clear idea about his optimal level of stress, which is constructive in nature. It offers a sure rudder for keeping himself in harmony. As this optimal stress level differs from each person, stress SWOT analysis helps an individual to understand his unique position with respect to stress management. Apart from stress SWOT analysis, cognitive-behavioral methods are also found to be effective methods to reduce stress. This article also focusses on the link between the heart and the mind. The `bottom line' of stress management is our mind and heart must be harmonized by handling negative feelings and strain in an effective way.

Article Price : Rs.50

Emotional Intelligence for Managerial Excellence

- - M Showry

Gone are the days when mere academic brilliance or technical expertise were considered to account for professional excellence. People with high intelligence quotient failed to achieve what those with lesser intelligence quotient succeeded to do. In addition to intelligence, certain other competencies like self-awareness, empathy, understanding emotions and managing them, which is popularly known as emotional intelligence, helps managers in drawing out extraordinary performance from ordinary employees. The article explores various quotients of emotional intelligence and enumerates how managers can formulate strategy, sustain motivation, achieve team effectiveness and create great work atmosphere leading to outstanding success at work.

Article Price : Rs.50

Role Perception of Employees : A Vital Ingredient for Efficiency and Effectiveness of Organization

- - KH Rao, RVS Rao, MM Anwer

Role perception of employees at workplace plays a vital role in their performance, which in turn enhances the efficiency and effectiveness of an organization. The absence of a defined role of the employees and ambiguity in the perception of their roles would result in underutilization of their job potential. As a result, the organization fails to realize and achieve the slated objectives, making it difficult to survive and develop in the ever-growing competitive environment. Role perception has different dimensions and several factors which influence the perception of employees. This article, with the help of a case study, discusses the concept of perception, its process, and its implications in the organization. Appropriate organizational interventions to be adopted by the organizations to enhance the employees' role perception are also outlined.

Article Price : Rs.50

Employee Health and Wellness

- - Sumati Reddy

Employee health and wellness is a key concern for employers and employees alike. Intense competition, tendency for a more materialistic life, and intensification of work due to modern production and processing technology are some of the factors contributing towards an imbalanced lifestyle. Unless conscious measures are taken by the employees and the employers to prevent issues relating to health and wellness, it will lead to loss of productivity and working days, and at times, loss of valuable talent.

Article Price : Rs.50

Driving HR to Performance : The New Mandate

- - Tapomoy Deb

Performance Management is the key strategy of Human Resource Management. With the globalization of economy, the focus of organizational success is now on human resources. With proactive and systematic management of human resources, organizational performance can be improved to attain a competitive advantage in a marketplace characterized by Olympian competition. In this context, Human Resource Management as a function, attains utmost importance for improving organizational performance. But unfortunately, Human Resource still practices a reactive role without any reference to the organizational strategy and focus. This article explores what makes Human Resource a truly business-aligned function for improving corporate performance.

Article Price : Rs.50

Authority Issues: Implications in Indian Organizations

- - Rachna Sharma, Sanjiv Sharma

This article examines authority issues in the Indian context. It draws on the Transactional Analysis model to correlate authority and superior- subordinate relationship in Indian organizations. The article also attempts to highlight the impact of authority issues in the light of Indian culture on the work environment.

Article Price : Rs.50

Labor Laws in India :At Crossroads

- - TN Ramakumar

This article tries to look at some of the recently observed phenomena in the labor markets, like increased casualization by corporates and affirmative action by the Central and State Governments. It also tries to look at some of the relevant areas in a study conducted by Confederation of Indian Industry, India. Finally and most importantly, the article tries to fuse together the arguments for and against the labor law reforms in India.

Article Price : Rs.50

Forced Ranking Making Performance Management Work

- - Dick Grote

In today's managerial world, forced ranking has become one of the most controversial topics. The book helps managers to understand this endowment management practice that assesses employee performance in relation to peers rather than against predetermined goals. This pragmatic book also helps organizations and their employees to attain new pinnacle of success.

Global Executive Summaries

  • The Effects of Total Quality Management Practices on Employees' Work-related Attitudes
    Full Text: The TQM Magazine, Vol. 18, No. 1, 2006.

  • The Importance of HR Management in Healthcare: A Global Context
    Full Text: Human Resources for Health, 2006.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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