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Management
Global CEO

October'08
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Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value
Destination Malaysia
Risk Management at Wipro : An Indian Perspective
Radical Innovation : Risk Mitigation Techniques
Challenges in Retaining Women Employees
Crisis Communication : Whose Responsibility Is It?
Is CSR A Myth?
Lean Transformation
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Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value

-- Maheskantha A Balasubramaniam

StatWorks was formed to specifically address the growing market for solution based on numerical analytics technology. StatWorks, a leading Next Generation Numerical Solution company has expanded rapidly to include a wide range of high quality numerical analytics software, handheld technology and business intelligence solution for various business and academia industries.

Article Price : Rs.50

Destination Malaysia

-- Koushik Rudra and Kushal Shah

This article highlights the plethora of business opportunities existing in the Southeast Asian country, Malaysia, and discusses the major business sectors of the country. The focus is on the rationale for investments in Malaysia. The global management consultant PricewaterhouseCoopers comments that global investors should look for opportunities beyond the BRIC block and Malaysia promises to be one such attractive destination.

Article Price : Rs.50

Risk Management at Wipro : An Indian Perspective

-- Kaushik Mukerjee

Risk management has assumed great importance in today's world of global turmoil, unpredictable corporate performance and upheavals in social and political situations. Companies have been adopting various strategies to deal with risk in a better manner. This article focuses on Wipro's strategies for risk management. It explains how Wipro goes about identifying the top 10 risks through a risk assessment process and thereafter focuses on its framework to manage them.

Article Price : Rs.50

Radical Innovation : Risk Mitigation Techniques

-- Gary W Oster

In the volatile global marketplace, every company-from a multinational conglomerate to a one-person street vendor-battles for survival. Increased competition, strategic plan entropy and technological change require innovation to be top-of-mind for every corporate leader. Only radical, game-changing innovation can significantly alter the competitive landscape in favor of the innovator. By implementing counter-intuitive measures related to the acquisition of innovative ideas, realignment of customer relationships, recruitment of a richly diverse staff and redesign of metrics related to corporate success, risk can be mitigated as corporations engage in the radical innovation so essential to their long-term viability.

Article Price : Rs.50

Challenges in Retaining Women Employees

-- Bholanath Dutta

High attrition rate of women employees at the peak of their career in a situation of acute shortage of talent is really a matter of concern for companies. CEOs no longer can treat women as `men in skirts' and a common HR policy will not help fix the problem. Issues related to women need to be addressed separately. Transformation of work culture seems to be a prerequisite to retain women employees and achieve success on the work-life front. This article discusses the difficulties that women employees face in their professional life and various possible HR initiatives to tackle those problems. It further focuses on why retaining women employees is so challenging and how it benefits the companies.

Article Price : Rs.50

Crisis Communication : Whose Responsibility Is It?

-- Vineet Tandon

Communication or lack of it can make a significant difference in the way an organization faces crises and comes out of them. It is a highly specialized function considering that a lot is at stake for the organization facing the situation and any lacunae whatsoever can irreparably damage its image. Crisis communication therefore is everyone's responsibility, but a dedicated team with a buy-in from senior management would definitely help in achieving its mandate.

Article Price : Rs.50

Is CSR A Myth?

-- Subhasis Ray

This article highlights the reasons why Corporate Social Responsibility (CSR) initiatives of corporates may not work in the true sense. The corporation is self-serving by nature and the manager needs to maximize shareholder return. This creates pressure to improve profits in the short term, which obstructs any planned implementation of sustainability programs. CSR remains a PR tool only.

Article Price : Rs.50

Lean Transformation

-- S Jayakrishna

Lean management, a five-decade-old philosophy, is now being applied beyond the shop floors. It is gaining traction in other sectors too, instead of just being confined to manufacturing houses. During the last two decades, many greenfield manufacturers have successfully demonstrated the value of converting to lean. But the question `how to transform into lean', yet remains unanswered. This article attempts to provide an answer.

Article Price : Rs.50

Thomson Corp. Acquires Reuters : Is It In The Consolidation Phase?

-- Doris Rajakumari John and Anita M

Market data plays an indispensable role in successful business activities and the market data industry enjoys a global presence. Catering mainly to the needs of institutional and retail brokers, the industry is dominated by a few major players - Bloomberg LP, Reuters Group Plc and Thomson Corporation. The new entrants into the industry are stock exchanges - a major source of direct data. Since the 1980s, the market data industry has been experiencing a wave of mergers and acquisitions. The major breakthrough is the acquisition of Reuters Group Plc by Thomson Corporation worth $17.2 bn, on May 15, 2007. The deal is expected to displace the market leader, Bloomberg L.P. The case, while enabling an understanding of the market data industry, facilitates discussion on how the acquisition would impact the business dynamics of this industry.

Power at Work : The Art of Making Things Happen

-- Author: Jo Owen Prof. M L Gopichander

Every manager, senior manager and CEO seeks power. Power skills are something which every manager must have. Here power means more than the formal authority. It is the art of building alliances and networks within the organization, thereby influencing and controlling the organizational and personal goals. Power at Work - The Art of Making Things Happen will enable a manager to achieve his goals. The book is free of theory and jargon, largely focusing on practical skills which a manager can learn and use to his advantage.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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