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Marketing Mastermind


October '10
Regular Features

• Editorial: Comment
• White Paper
• Book Review

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OOH Advertising : Catching Customers on the Move
Successful Selling of Insurance Products : Challenges and Strategies
Controversies Regarding Bollywood Films : A New Publicity Tool?
Prospects for Biometrics in Indian Retail
Application of Michael Porter's Five Forces Model to the Indian DTH Television Industry
Viewers' Recall of Products and Brands Advertised During the Telecast of IPL Matches
Brand Renewal : Rejuvenating and Rekindling Interest in the Brand
Indian Premier League : The Big Brand in Doldrums
The Indian Telecom Industry : Market and Competitive Scenario
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OOH Advertising : Catching Customers on the Move

-- Swati Soni and Makarand Upadhyaya

With increasing fragmentation of traditional advertising media and growing resistance among consumers to the bombardment of advertisements they are faced daily, marketers are compelled to constantly explore new avenues to increase their chances of being seen and heard by the target audience. Out-of-Home (OOH) advertising comes to the rescue of marketers with its innate ability of being economical, effective, accessible and interactive. This article explores the relative merits of this medium and provides several recent examples of its effective and innovative usage.

Successful Selling of Insurance Products : Challenges and Strategies

-- Shailendra Dasari and Bhushan Harne

Insurance is probably the most misunderstood and perhaps also the most avoided offering among the entire gamut of financial products. This is for the simple reason that it addresses a negative emotion - fear, i.e., the fear of loss of life, health or property. In the light of this background, this article deals with the challenges and strategies of selling insurance products.

Controversies Regarding Bollywood Films : A New Publicity Tool?

-- Nidhi Upadhyay

Promotion is one of the four components of the marketing mix. And publicity in turn is one of the elements of promotion. Publicity is a form of marketing communication where the message appears to come from the medium itself and not from the marketer of the product or service. Marketers would normally try to elicit positive publicity in order to build goodwill among the target segments. However, several recent instances suggest that negative publicity related to controversies associated with some Bollywood films have worked strongly in their favor. The timing, context and content of the controversies also make one wonder whether controversies are being engineered as an indirect tool for promoting the films.

Prospects for Biometrics in Indian Retail

-- Anurag Singh

Biometric technology has made considerable inroads in the retail sector in developed countries, particularly for making payments against one's purchases. The technology is being used as a solution for mitigating a variety of frauds, especially those related to identity theft. The Indian retail sector too offers tremendous potential for the beneficial use of this technology. The Unique Identification Authority of India's move to use biometrics has given a strong fillip to this technology in India. This article offers a preliminary assessment of the potential role that biometrics can play in the Indian retail sector.

Application of Michael Porter's Five Forces Model to the Indian DTH Television Industry

-- B Balaji Sathya Narayanan

The Five Forces Model of Competition was postulated by Prof. Michael Porter of Harvard Business School in 1979 for analyzing an industry's competitive environment and responding to the same with appropriate strategies. This article applies the same to the Indian Direct-to-Home (DTH) television industry.

Viewers' Recall of Products and Brands Advertised During the Telecast of IPL Matches

-- Ranjith P V and Rajesh Nair

This article is based on a survey carried out in Navi Mumbai among those who had viewed IPL matches on television during the third season in April-May 2010. It is primarily an advertising research and tries to identify the products and brands most often recalled by the viewers, among those advertised during the telecast of IPL matches. It also explores related issues such as influence of the advertisements on the buying decision, interest in watching IPL matches in multiplexes without the ad breaks, etc.

Brand Renewal : Rejuvenating and Rekindling Interest in the Brand

-- Andrew Franklin Prince and Reuban Jacob

Periodic brand renewal helps to keep a brand young and vibrant. Years may pass, but how healthy and energetic a brand remains, depends not on its age, but on how it is perceived by the consumers. Brand renewal helps in giving a fresh lease of life to a brand, which has reached a point of stagnation or decline. A brand may be renewed or rejuvenated through various means _ by providing a new zing to the product's features, or by making changes to the packaging, logo, advertising and so on.

Indian Premier League : The Big Brand in Doldrums

-- Priyanka and Pallavi

The Indian Premier League (IPL) cricket matches have gone through three successful seasons during 2008, 2009 and 2010 respectively. IPL has been modeled broadly after similar leagues in football and other games that are popular elsewhere in the world. IPL has seen tremendous success from the commercial point of view. It has also helped to a great extent in creating excitement and interest in the game of cricket in India. However, some recent controversies related to procedural and financial improprieties have marred the image of the IPL brand. This case study takes a look at the positive and negative dimensions of IPL and offers scope for debate and discussion.

The Indian Telecom Industry : Market and Competitive Scenario

-- Ambika Rathi and Rajesh Verma

The Indian telecom industry is one of the largest and fastest growing in the world. The Government's liberal policies have completely revolutionized the telecom sector. Telecom services are now available at very low prices, as a result of which the subscriber base has increased phenomenally. However, the entry of numerous players, the low average revenue per user and the reducing pace of business growth in recent years have made the industry extremely competitive, with the possibility of mergers and acquisitions looming large on the horizon.

Global Executive Summaries
  • The Secrets of Selling DOOH Advertising to Advertisers and Agencies : Short-Term Revenue Solutions
    Full Text: www.digitalsignageexpo.net
  • Conversion Studies and Their Role in Accountability Research
    Full Text: www.travelmichigan news.org

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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