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Management
Global CEO
January '05
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"My leadership is very simple. I believe, unless you can walk your talk you can never be an outstanding leader."
Apollo Hospitals: Pioneering healthcare
Rediscovering Rural Marketing
CEO compensation and corporate governance at NYSE
Technology deployment in GTB
Carlos Ghosn's leadership style
Flexibility, thy name is prudence?
Understanding WLL
Dean Kamen -The innovative entrepreneur
Operations management at Ashok Leyland
     
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"My leadership is very simple. I believe, unless you can walk your talk you can never be an outstanding leader."

Infotech was founded in 1991, as a software services company with core competencies in geographic information systems (GIS), engineering design and IT services. By 2004, the company had about two thousand people working for it. Infotech specializes in software services and solutions in these areas for the utilities, telecommunications, manufacturing, transportation, government and retail markets. Today, the company has become a force to reckon with, having a sizeable presence in the market. The company is publicly listed and has several global investors as its equity partners.

Article Price : Rs.50

Apollo Hospitals: Pioneering healthcare

The Apollo Hospitals Group, India's first corporate hospital, has been recognized as the "Architect of Modern Healthcare" in India. The hospital was incorporated as a Public Limited Company in the year 1979, promoted by Dr. Prathap C Reddy, Executive Chairman. Its resource management and able deployment of technology and knowledge in the service has brought Apollo Hospitals national and international recognition and acceptance.

Article Price : Rs.50

Rediscovering Rural Marketing

- - AV Vedpuriswar

Affordability, access and availability must drive any rural marketing initiative. Affordability implies that products must remain simple and functional so that costs are low. Since the needs of rural customers are somewhat different, design/technology can be a powerful enabler. In recent times, rural India has fascinated marketers. But success has been hard to come by. What can marketers do to exploit the mouth-watering opportunities in rural areas? This article looks into the facets of rural marketing with examples.

Article Price : Rs.50

CEO compensation and corporate governance at NYSE

- - Kausiki Darbha

Richard A Grasso, the former chairman and chief executive of the New York Stock Exchange (NYSE), had to resign from office in 2003much before his scheduled retirement in 2007when he was accused of maneuvering an excessive compensation package. The case prompted questions on the dual role of the Exchangeas a business and a regulator. It called for a rethinking and reforming of the processes of selection and independent functioning of the Board and Compensation committee, performance evaluation of the chief executives, and the issue of bifurcation of the office of chairman and chief executive at NYSE in particular, and the corporate world in general.

Article Price : Rs.50

Technology deployment in GTB

- - Dilip Dasgupta

GTB, short-lived new generation private sector bank did, indeed, represent a bundle of contradictions; it had a glorious start, but an unceremonious and early death. One can, however, look at one aspect of this bank, with admiration and genuine respect, and that is the near perfection achieved by GTB in offering excellent customer service. This was made possible, among other things, by a very astute and successful technology deployment across the bank, early enough in its existence.

Article Price : Rs.50

Carlos Ghosn's leadership style

- - KBS Kumar

Ghosn has set new trends of leadership style by turning around three different companies with his dynamic strategies and convincing negotiations. The article narrates strategies and leadership styles of Carlos Ghosn, and the turnaround experiences of the organizations concerned.

Article Price : Rs.50

Flexibility, thy name is prudence?

- - K Nagarajan

Numerous experts have attempted at defining the word organization and came up with various definitions according to their understanding and observation. Though the observations were grossly similar, various definitions certainly added value to the understanding of the term. This article is another humble attempt to redefine the term with reference to various dimensions like flexibility, contingency planning, and organizational structural.

Article Price : Rs.50

Understanding WLL

- - Shanthi Venkatesan

Wireless in Local Loop is a recent innovation in the technological sector that is being considered as the ultimate hope where wired connectivity succumbs to barriers of cost and distance. WLL is a system that connects subscribers to the Public Switched Telephone Network (PSTN) using radio signals as a substitute for copper. While, the consumers and producers see it as a cost-effective and efficient means of communication, to the wired and mobile services WLL means the threat of competition. The article gives a detailed analysis of WLL.

Article Price : Rs.50

Dean Kamen -The innovative entrepreneur

- - Suma Latha

Dean Kamen, an inventor and an entrepreneur, has vast knowledge of the physical sciences. His ability to integrate the fundamental laws of physics with modern technologies, led to the innovation of breakthrough processes and products. He has a social cause behind all his inventions. He is a wizard of technology who has to his name more than 150 US and foreign patents.

Article Price : Rs.50

Operations management at Ashok Leyland

- - Muthukumar Rajasekaran

Ashok Leyland, the second largest truck manufacturers in India is also into the manufacturing of industrial engines, generator sets, marine engines, buses and special vehicles such as defense vehicles and fire engines. The first Indian vehicle manufacturing company to claim the ISO 9001 certification has set an example of one of the most efficient operations management practices that brought the organization back on track after a brief slump. The following is the company overview of Ashok Leyland and its performance since inception.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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