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COVER
FEATURE
Scope
is basically a transaction processing company and offers a
wide array of services to the Standard Chartered Group.
- - Sreeram Iyer
Scope International, a wholly owned subsidiary of Standard
Chartered Bank, UK, is an integral part of the banks strategy
to consolidate and rationalize operations into Shared Services
Centers. This is an ambitious project that the bank undertook
and today Scope International services all 56 countries of
the Standard Chartered Group processing over 80 million transactions
a year.
© 2006 IUP . All Rights Reserved
STRATEGY
Furthering
innovation: Lessons from the successful CEOs
- - Rajnandan Patnaik
Innovations
play a critical role in the success of any business. Often
companies like Microsoft, Apple Computer, etc., that have
continually innovated have achieved tremendous success in
their industries. CEOs of the companies played a crucial role
in innovation process where in they encouraged the people
in their organizations to innovate and develop new products
and processes. This article argues that the best chance for
the CEOs to deliver innovation is to effectuate convergence
of ideas, functions, products and processes from a diverse
set of idea-generators.
© 2006 IUP . All Rights Reserved
ORGANIZATIONAL
CULTURE
Managing
cultural diversity through a learning organization
- - Saptarishi Purkayastha
Cultural
diversity across groups, organizations, regions and countries
will be more visible in the world of tomorrow. This will result
in tremendous amount of pressure on leaders to prepare their
organizations for the future by taking advantage of the diversity
inherent in the organization. The article explains the different
characteristics of "such a learning organization".
© 2006 IUP . All Rights Reserved
INDUSTRY
IN FOCUS
Indian
pharma market: A strategic outsourcing destination
- - Sriram Rajann
The
impressive progress made by the Indian pharmaceutical industry
in terms of infrastructure development, technology base creation
and manufacturing a wide range of products shows its competitiveness.
The industry now produces bulk drugs belonging to all major
therapeutic groups. Strong scientific and technical manpower,
and pioneering work done in process development have contributed
to this. The growth rate has been around 15% for bulk drugs
and 20% for formulations during the 1990s. The performance
on the export front is also noteworthy, clocking a growth
rate of more than 28% in 2002-03. Nevertheless, the scope
to increase the volume of exports is tremendous. The future
of this industry seems to be heading in the right direction.
© 2006 IUP . All Rights Reserved
MERGERS
& ACQUISITIONS
Success
in M&A: Simple rules for achieving fusion
- - A Venkata Subramanian
Failure
to attain the desired level of `fusion or integration is
one of the main reasons for M&A failures. Some simple lessons
from a `music concert can give valuable insights to managers
in tackling the `M&A failure drivers and enable them to attain
effective M&A integration.
© 2006 IUP . All Rights Reserved
HUMAN
RESOURCE MANAGEMENT
Motivating
BPO employees
- - Harsh Bhargava and Shailja Singh
Motivating
employees is an incessant and key process for any industry.
No amount of quality work can obtained from employees unless
they feel motivated enough to pour their heart and soul into
what they do. The concept of motivating employees becomes
all the more important for the BPO industry where the job
involves a high degree of monotony and tremendous amount of
stress while working during odd hours of the night. This article
based on a field study correlates the various existing theories
on motivation with the BPO industry. The BPO industry is considered
to be the most sensitive of the knowledge industries when
it comes to encouraging and motivating the employees. The
article discusses the common policies for motivation which
are pursued by most companies as well as specific innovative
policies to a particular company. The article also poses a
few questions to the practitioners and researchers in this
area. There is no uniform solution for all the issues related
to employee motivation. The need of the hour is to be innovative.
© 2006 IUP . All Rights Reserved
TECHNOLOGY
E-waste:
An overview
- - Visakha Munshi
E-waste
is a term given for electronic products whose lifespans have
ended. It also includes those products which are still functional
but are no longer used due to advancement in technology. The
electronic products could be computers, televisions, VCRs,
stereos, copiers and fax machines. There is debate going on
whether products like microwave can be part of this e-waste.
Many of these products can be refurbished or recycled, yet
these products form a part of the biggest waste in the present
century. This e-waste when dumped into the developing countries
widens the digital divide. More developed nations are moving
towards advanced technologies, and countries like Nigeria
are becoming their dump yards. According to a report by the
Seattle-based Basal Action Network (BAN)
the US has been exporting its waste to developing countries,
in order to dodge the expense of recycling. Nigeria and other
developing nations carry the burden of the worlds toxic waste
on their shoulders in the name of technology growth.
© 2006 IUP . All Rights Reserved
COMPANY
IN FOCUS
Biostadt
India Ltd.
- - Dhananjay Keskar, Shruti Khatri
Biostadt India Ltd., a part of the Wockhardt Group in
India, was initiated in 1986. Biostadt now has a wide portfolio
and an impressive growth rate.
© 2006 IUP . All Rights Reserved
CASE
STUDY
Indian
call centers: Rising employee attrition
- - Malini Nagabushanam
© 2004 IBS Case Development Center.
All Rights Reserved. For accessing and procuring the case
study, log on to www.ecch.cranfield.ac.uk
CASE
STUDY
Indian
call centers: Addressing employee attrition
- - Malini Nagabushanam
© 2004 IBS Case Development Center.
All Rights Reserved. For accessing and procuring the case
study, log on to www.ecch.cranfield.ac.uk |
