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Management
HRM Review

November '04
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Organizational Knowledge - The HR framework
Learning Management System - HR Perspectives
Harnessing Tacit Knowledge in Organizations
Knowledge Management and Role of HR
Acquisitions and Changes in Employee Attitudes
Training and Development Through CD-ROMs
Designing Effective Employee Training Programs
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Organizational Knowledge - The HR framework

-- PVL Raju

The differing levels of knowledge and the abilities in fostering and harnessing it are the main causes for the variation in performance levels of any firm. The HRM practices in an organization are linked with the strategic performance, which should be consistently observed by the HR manager for achieving the organizational goals.

Article Price : Rs.50

Learning Management System - HR Perspectives

-- Radha Mohan Chebolu

An effective Enterprise Learning Management System enhances organizational productivity, competence and knowledge retention, which need to be activated by the HRD in the organizations. In order to facilitate the effective knowledge management in corporates, HR should try to develop new strategies. The concept of continuous learning is the shifting exemplar in HR policies.

Article Price : Rs.50

Harnessing Tacit Knowledge in Organizations

-- Daniel Ashish and S Senthil Kumar

The success of any organization greatly depends on management of knowledge. Such knowledge should be shared among the members of the organization. In this perspective, explicit knowledge is easy to transmit than tacit knowledge. Harnessing tacit knowledge calls for suitable HR interventions in organizations.

Article Price : Rs.50

Knowledge Management and Role of HR

-- GRK Murty

In the recent past, work has shifted from "hands to mind". Peter Drucker once said that organizations of the future would be knowledge-based and would essentially employ specialists who direct and discipline their own performance through organized feedback from colleagues, customers and corporate headquarters. Knowledge management as a concept with people at the center stage has, thus, emerged as a new management tool in the corporate world, which this article proposes to discuss.

Article Price : Rs.50

Acquisitions and Changes in Employee Attitudes

-- V Ravikanth

Acquisitions often effect harmful attitudinal changes among employees. In this paper, three scenariosa job characteristics change, a work relationships change and a change in the employment contracthas been examined, to understand the outcomes of acquisitions on employees. The first two scenarios assume that job factors and co-worker relationships affect overall employee attitudes. The third scenario assumes that survival behavior is triggered when a threshold for change is reached in an extreme situation such as an acquisition. Employee empowerment, visible supervision, transparent evaluation and open communication can mitigate acquisitions' harmful effects.

Article Price : Rs.50

Training and Development Through CD-ROMs

-- Sumati Reddy

CD-ROMs have a very special place in training and development. Most learners find their learning experiences incomplete unless the course content is made available to them through multiple media. CD-ROMs offer a rich medium, complete with text, graphics, motions, and audio, which the learners can experience in privacy at their pace and comfort. For the trainers, CD-ROM is a powerful tool in their portfolio of training aids and techniques. Apart from the learner and the trainer, organizations are able to realize business benefits by offering training and development through CD-ROMs.

Article Price : Rs.50

Designing Effective Employee Training Programs

-- Preeti Pallepati

This article describes the elements of a successful employee training program. It explains the distinction between training and education, along with a discussion of why soft skills training initiatives are less effective than skills-based approaches. The critical role of the training manager in implementing a training program and the important considerations when developing a strategic training plan are also discussed. It also discusses several key factors that determine how employee training programs can best support company profitability.

Article Price : Rs.50

Group Mind Effectiveness

-- Matthew Webb

A newly recruited person to a job tries to make obvious that he can familiarize himself to the group intention. Group minds form inevitably without the need of our cognizant participation. Teams, which can't synchronize within them, can never play effectively. This article focuses on the impact of group performance in the workplace.

Removing the Barriers to Performance

-- Allan Mackintosh

Lack of proper motivation becomes an obstacle in the ability of a person to perform to his full potential. The manager needs to identify the actual cause of the lack of performance from among his staff and try to rectify the lapse. This article highlights the performance management model helping in reducing the barriers to performance.

How to Build a Team Using Vision, Commitment and Trust

Prolific teamwork moves a person towards challenging goals with more confidence. The main focus of team leaders in positioning their goal is on the success rate. In building a team efforta clear vision, perfect planning and the ambiance for trust is necessary. Before reaching the consensus, operative teams undergo a discussion of various viewpoints.

 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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