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Management

HRM Review


November' 05
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Strategic HR and Its Emergence
Strategic HR: Partnership in a Corporate
Technology-driven Corporate Governance: Reinventing the Role of SHRM
Understanding Knowledge Workers
The Vibrant Organizational Culture
Contemporary HR Practices to Vibrant Organizational Demands
A Hard Case for Soft Skills: Gaining a Competitive Advantage with Soft Skills
     
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Strategic HR and Its Emergence

- - PVL Raju

The main objective of SHRM is to rescue HRM from its mundane existence in routine recruitment process and training programs that constitute the low end of the value chain. The boundary for a new discipline that views change as an internal and proactive approach to organizations is the new agenda for SHRM. It should be regarded as a form of craft knowledge that enables managers to develop an authoritative understanding of the change process.

Article Price : Rs.50

Strategic HR: Partnership in a Corporate

- - K Mallikarjunan

`Strategic HR' policy envisages well thought out management of the most vital but least tangible item in the balance sheet, i.e., `Human Capital', from the angle of exploiting the HR potential to the maximum advantage of the business enterprise. Hence, it is necessary to bring about the integration of HR resources enabling coordination between HR functions and commercial activities as a means to the ultimate end of achieving the target of the enterprise. Consequently the whole HR management, in addition to its traditional functions, necessitates an active participation not only in identifying and defining the overall business goals, but also in the resultant task of formulating appropriate strategies to achieve those objectives. It may therefore be said that the HR team should function in such a manner as to attract all the attributes of a partnership `in all policies, in all plans, in all controls, in all strategies' of the business unit.

Article Price : Rs.50

Technology-driven Corporate Governance: Reinventing the Role of SHRM

- - Radha Mohan Chebolu

The growing `technology-mania' and the thrust for revamping corporate governance strategies have to be located essentially in light of `Strategic Human Resources Management' (SHRM), both in the interest of the organization and the individuals. SHRM, which is the latest buzzword among corporate managers, has acquired more gravity in recent times in view of the rapid growth of technology-driven services often ignoring the focus to be given to the human element in the organization. The growing gap between `invention' and `inventor' has to be minimized by relocating the contribution and productive value generated from SHRM in corporate governance strategies. This article sheds light on the need for pursuing HR management as a strategy in technology-driven organizations with illustrations from public and private sectors.

Article Price : Rs.50

Understanding Knowledge Workers

- - Dilip Das Gupta

Today, everybody is talking about `knowledge' workers in a `knowledge society'. If working with unskilled or skilled workers had been such a `pain' earlier, will working with `knowledge' workers be any different? Putting it bluntly, will the gains outweigh the pains? What are we in for? What proactive steps should we take to be ready for the future? How should we treat our knowledge workers?

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Organizations Change!

- - Devika Varadarajan

In today's time, when change is the order of the day, organizations are struggling to manage their change process to make sure that it leads them in the right direction. Change, whether in an individual or in an organization, is organic and impacts entire domains. It is inevitable, painful and mostly messy. All change is about seeing the future as we would like it to be and moving towards it one step at a time.

The Vibrant Organizational Culture

- - Chitra Mukunnan

Organizational culture has an effect on the entire organization and is like the powerful undercurrent of ocean tides or the hidden iceberg which can destroy a ship. Identifying the culture prevalent in an organization is just the beginning. The coalescing of cultures might throw up a new culture that might be better or worse. Judging it is an uphill, but critical task.

Article Price : Rs.50

Contemporary HR Practices to Vibrant Organizational Demands

- - V N Srivastava M Shafiq

The dawn of 1999 shared several challenges of the new millennium with enthusiasm and expectation for achieving great heights. HR professional and practitioners also shared many HR challenges across the country through seminars and conferences. It is almost five years since the various organizations have not only faced the challenges, but have also managed to tackle most of them successfully. Major HR challenges were thrown up because of the mounting pressures on organizations to cope up with the turbulent and changed business environments as a result of globalization and liberalization in the early 1990s. It did set new global trends with several implications for human resource management and the proactive ways in which HR professionals should respond. This article discusses the state of those organizations, and their HR practices and functioning, the changed HR practices in the context of the forced organizational changes, the need today for conforming, aligning and synchronizing the HR practices to the continuously changing and vibrant organizational demands.

Article Price : Rs.50

Performance Appraisal

- - Adivarahan

In the past, employees' performance was measured based on certain parameters by the employee's supervisors only. Based on this appraisal, employee growth was determined and, most of the time, the employee was not even aware of the appraisal. In the current situation many organizations have introduced new methods that are transparent and effective like the Balanced Scorecard and 360-degree analysis.

A Hard Case for Soft Skills: Gaining a Competitive Advantage with Soft Skills

- - Laurainne Theogaraj

In today's workplace the benchmark for excellence at all levels, specially managerial, is not how intellectually qualified one is but rather on a positive attitude, ethical values, and personal and interpersonal skills which are collectively termed `soft skills'. An organization should aim at a balanced integration of soft skills, hard skills and a supportive Human Resource Management System in order to gain a competitive advantage.

Article Price : Rs.50

Biocon: Kiran Mazumdar-Shaw's Entrepreneurial Dream

- - Vivek Gupta and K Yamini Aparna

If I can build a company like Biocon, anyone can... The first step was to dream however big or small.... If you have a vision, no matter how big or small, a plan, no matter if it is imperfect, but if there is passion and conviction for it, success is inevitable. - Kiran Mazumdar-Shaw, Managing Director, Biocon India Limited.

Levers of Organization Design

- - Robert Simons

According to Robert Simons,the accountability system in an organization gets sidelined whenever factors influencing a firm's success are highlighted. Hence, organization design evolves on its own, without any conscious planning, which is a critical mistake diminishing a firm's performance. In this book, the author describes a new theory that talks about creating structures and accountability systems. The four levers of organization design are unit structure, diagnostic control systems,interactive networks and shared responsibilities.These levers are influenced by four key factors: Customer definition, critical performance variables, creative tension and commitment to others. The author also showcases case studies to show how this model works in practice.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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