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Management
HRM Review


November' 06
Regular Features
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Human Resources and Economic Development: Intricacies and Issues
Temping in India
Preference Discrimination
Employee Empowerment
Image Processing through HR Outsourcing
Knowledge Process Outsourcing: Is India Prepared for it?
Role of Communication and Etiquette in the Classroom
Effective Performance Management
Pioneering Effort in Training and Development Practices: Hindustan Aeronautics Limited in Limelight
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Human Resources and Economic Development: Intricacies and Issues

- - A Jagan Mohan Reddy

Among all the factors of production, HR of late has acquired a cutting edge status. It is this human resource, without which neither the so-called structural or customer capital can be created nor optimally utilized. HR plays a crucial role in the economic development of any country. This article discusses the importance of HR, its contribution to the economy and critically analyzes what needs to be done to fully harness the potential of human resources, if India as a country has not only to survive but prosper as well.

Article Price : Rs.50

Temping in India

- - Sumati Reddy

The growth in the Indian economy is putting pressure on companies to find alternative sources of manpower to meet their needs. Moreover, since the fluctuations in the demand for labor in certain sectors such as IT, BPO, FMCG, etc. is high, there is a need for the employers to develop flexible policies for employment. This article sheds light on the employment scenario in India and suggests that certain labor reforms are needed to enable the employers to source labor in flexible ways. In particular, it also highlights the trends in temporary staffing in India, both in the organized as well as the unorganized sector and posits that temporary staffing is one way through which the immediate need for manpower can be met on flexible terms.

Article Price : Rs.50

Preference Discrimination

- - Ashis Roy

Preferring people of our choice is a very common instinct. We `prefer' in order to create a favorable environment. In an organization, situational forces and psychological impulses induce a manager to prefer one subordinate to another. The preferred subordinate enjoys many facilities which are deprived to others completely or partially. This way of discrimination among employees may be termed as preference discrimination. Preference discrimination is an invisible `bug' that degrades the quality and efficiency of human resource of an organization in the long run.

Article Price : Rs.50

Employee Empowerment

- - SVVS Vara Prasad

In today's competitive business environment, the differentiator for any successful organization is its empowered workforce. Employee empowerment allows individuals to identify and use their potential in helping the organization achieve its goals. This article reveals, through examples, how companies withstand competition, grow continuously, and achieve excellence in the present global context by implementing employee empowerment.

Article Price : Rs.50

Image Processing through HR Outsourcing

- - Radha Mohan Chebolu

The fact that HR outsourcing is found to be a pathbreaking development towards achieving optimum levels in the business performance needs further endorsement. The processing of a better image for the enterprise by keeping the credentials undisturbed is considered a critical task. This article makes an attempt to locate the significance of `competency' building as a part of redefining the HR functions from a strategic perspective.

Article Price : Rs.50

Significance of Human Resource Management in the Changing Environment

- - Anita Sarkar and Arun Kumar Sarkar

The sweeping changes across the globe are making human resource management increasingly challenging. This article comprehensively discusses some recent trends in the corporate world, like sick unit turnaround, organizational restructuring, Mergers and Acquisitions, BPO, and the growing importance attached to Human Resource Management (HRM).

Knowledge Process Outsourcing: Is India Prepared for it?

- - Paramita Dhar

The nascent move from BPO to KPO enhances the utilization of human potential and talents in India. KPOs demand knowledge workers having a strong domain and business expertise as well as the infrastructure to support it. This article is an attempt to reflect on the opportunities and threats to KPO operations in India, especially when other nations are also emerging as outsourcing destinations.

Article Price : Rs.50

Role of Communication and Etiquette in the Classroom

- - Ramakanta Patra

Globally, there has been a paradigm shift in the education system. As a result, the use of chalk, blackboard, and duster are slowly becoming obsolete. Simultaneously, the communication/delivery system in the classroom is being replaced with innovation of new pedagogy considered to be a value addition to knowledge development. It has been agreed in general that a teacher can keep the class attentive by his delivery on theory/textbook maximum up to half an hour, after that it becomes very difficult to engage the class. So, the teacher has to design the course material with utmost care, and lot of morals, lessons, ethics, and etiquettes linking with historical/mythological events, which can create some interest among the students.

Article Price : Rs.50

Effective Performance Management

- - Smita Gupta

To meet the demand of skilled employees and overcome the competitive pressures, organizations today are trying their best to achieve an effective performance management operation. Performance management is a process of setting objectives and identifying goals of the members of the organization. It is a way to provide regular feedback to the employees, appraise and then evaluate them. This article discusses the concept, goals and also explores several other aspects of performance management.

Article Price : Rs.50

Pioneering Effort in Training and Development Practices: Hindustan Aeronautics Limited in Limelight

- - LK Jena and Shaiji Jose

Training is the corner stone of sound management, for it makes both organization and its employees more effective and productive. This case study gives a broad view of the training techniques in Hindustan Aeronautics Limited.

Article Price : Rs.50

Global Executive Summaries

  • Make the Most of Team-building
    Full Text: www.shrm.org

  • HRD, Social Capital, and Emotional Intelligence: Any Link to Productivity?
    Full Text: Journal of Industrial Training, Vol. 30, No. 2, 2006.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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