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Management

Case Folio


November' 07
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Google's Quest for the Perfect Ad Pricing Model

-- Suvra Bisi and Debapratim Purkayastha

Tata Motors Bid for Jaguar and Land Rover

-- Hadiya Faheem and Rajiv Fernando

Is Nokia Launching iPhone Killers?

-- A Srinivasa Rao and Debapratim Purkayastha

Case in Focus

Alan Mulally's Challenges at Ford Motor Company

-- Bharath Krishna and Rajiv Fernando

This case discusses the challenges faced by Alan R Mulally (Mulally), the President and CEO of Ford Motor Company (Ford Motors), in his efforts to implement a turnaround at Ford Motors. Ford Motors, an icon of American business enterprise, was going through a troubled phase and had posted a loss of US$12.7 bn for the year ended September 2006, one of the worst losses in the company's history. Mulally had succeeded Bill Ford in September 2006. During Bill Ford's time, the company had initiated the `Way Forward initiative' in the beginning of 2006, which aimed at restructuring the operations at Ford Motors and bringing the company back into profits. Mulally was known as turnaround expert because of his success in turning around the airplanes division at Boeing. Bill Ford had brought in Mulally to lead the company as he felt that only an outsider could take drastic steps to save the company. The case highlights the challenges faced by Mulally on the organizational front and with regard to the organizational culture.

Germany's `Green Dot' Waste Management System

-- Sachin Govind and S S George

The `Green Dot', a waste management system, was developed to reduce packaging waste as well as to increase recycling/reuse rates in Germany. The case discusses the Green Dot system, giving details about the waste collection, sorting and disposal mechanisms, the charges that companies had to pay to become a part of the system, etc. It then gives an account of the initial obstacles faced by the system and the measures taken to surmount them. It also compares the Green Dot system with the system followed in the UK. The case ends with a brief discussion on recent happenings in the German waste industry.

McKinsey's Knowledge Management Practices

-- Indu P and Vivek Gupta

The case describes the knowledge management practices at McKinsey & Company (McKinsey). Managing knowledge effectively is of prime importance especially for consultancies like McKinsey which depended heavily on knowledge for their existence and growth. The expertise McKinsey gained over the years was put into optimal use through knowledge management. Knowledge was spread in the firm through training sessions, seminars, workshops, sharing of the findings of the projects. The other KM efforts that McKinsey undertook included development of centers of competence, a practice information system, a practice development network and a knowledge resource directory. The case also examines how McKinsey promoted a culture of knowledge sharing within the firm.

Book Review

Stumbling on Happiness

-- Author: Daniel Gilbert Reviewed by S S George

In Stumbling on Happiness, Daniel Gilbert, a professor of psychology at Harvard University, shows why, for most of us, the pursuit of happiness is all too often a wild goose chase.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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