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Management

MBA Review    


November'08
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Indian Knowledge Economy
Distance Education : Future Scenario
Success at CAT Demystified
Effectiveness of PACs : A Case Study
US Financial Crisis : Impact on the Job Market
Challenges for MBA Students
Teacher Ethics and Human Values
Nanotechnology : Business Perspectives
The New Chief
Industry-Academia Interface : Perspectives and Practices
Reverse Mentoring
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Indian Knowledge Economy

-- Neeta Baporikar

If the Indian knowledge economy is to fly high, it is better to understand the ground realities before clearing the academic hurdles which lie ahead.

Article Price : Rs.50

Distance Education : Future Scenario

-- Malathi Somaiah

The future of distance education will be heavily tilted towards technology-based e-learning programs encompassing school education, university education and corporate learning.

Article Price : Rs.50

Success at CAT Demystified

-- Vikas Shrotriya

One of the most prestigious entrance examinations of our country and a forerunner to the most sought-after careers, Common Admission Test or CAT, is not that difficult to crack. The success in CAT is not the outcome of one-day efforts, but the result of long-term strategic preparation.

Article Price : Rs.50

Effectiveness of PACs : A Case Study

-- Bholanath Dutta

Most of the B-Schools constitute Performance Appraisal Committees (PACs) to keep track of the progress of students and recommend various measures to improve their performance. But, the effectiveness of PACs has been under a cloud many times. This case study gives an in-depth knowledge of a PAC and its functions.

Article Price : Rs.50

US Financial Crisis : Impact on the Job Market

-- N Vijaya Lakshmi

A near meltdown of the US financial system is affecting jobs beyond Wall Street. The big question now is how much and to what effect Wall Street's woes will spill over onto Main Street.

Article Price : Rs.50

Challenges for MBA Students

-- M S Rao

Lack of soft skills, entrepreneurial skills and leadership skills are the three problems, at present, that the Indian youth have to do battle with. This article dwells at length on these issues and also focuses on the differences between leaders and managers. In the end, it calls upon the youth to face whatever challenges come their way squarely and soar like the eagle.

Article Price : Rs.50

Teacher Ethics and Human Values

-- N Uma Devi

A good teacher needs not only mastery in the subject but must also be able to adapt himself/herself and improvise as and when the situation demands without compromising on his or her ethics.

Article Price : Rs.50

Nanotechnology : Business Perspectives

-- V Venkateswara Rao

Nanotechnology has emerged as the primary enabler for innovation and education in science and engineering. It is gaining importance day by day as it is affecting almost every aspect of human life, from the medicines we use to the energy, computers, food, cars, buildings and even the clothes we wear.

Article Price : Rs.50

`Customer Comes First'

-- MP Vishali

V. Bharathwaj, a Mechanical Engineer from REC Durgapur, is experienced in the IT Outsourcing (ITO), Business Process Outsourcing (BPO) and manufacturing industries. He is responsible for all aspects of marketing at 24/7 Customer, including global marketing strategy and brand management, and is part of the strategy team at 24/7 Customer. Since joining in 2003, Bharath has been instrumental in driving the marketing efforts to establish 24/7 Customer as the preferred BPO brand among its stakeholders. Under his leadership 24/7 Customer has been recognized as one of the top five BPO brands in its target markets. Previously, he was the Head of Global Marketing at iGATE Global Solutions, and was responsible for product development and launch of IT services and marketing operations. He was instrumental in setting up the global marketing team, productizing and launching technology practices and managing the iGATE brand globally.

The New Chief

-- Dr. Duvvuri Subbarao

The most critical task for the new boss on Mint Street is to shield India from the ongoing global financial and economic turbulence.

Article Price : Rs.50

Industry-Academia Interface : Perspectives and Practices

-- Author: Anitha Arunsimha Reviewed by BV Cadambi

This book deals with the numerous approaches to and the potential benefits of industry-academia interface, both in technical and management education. The experiences and case studies from several initiatives in the Western world and some recent developments in India are also included.

Article Price : Rs.50

- Indranil Banerjee

Reverse mentoring, as a diversity program initiative, is a unique and cost-effective method, which works as an enabler in creating a positive culture in order to maintain a pool of diverse employees.

© 2008 IUP . All Rights Reserved

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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