COVER FEATURE
"Ocean Park aspires to be a world
leader in providing excellent guest experiences in a theme park environment
connecting people with nature."
-- Allan Zeman
Chairman,
Ocean Park,
Hong Kong.
Dr. Allan Zeman has spent over 38 years in Hong Kong, establishing a wide array of business
interests locally and overseas. He has given his time generously to public service in the region and among
others, serves as a member of the Tourism Strategy Group for the Hong Kong Tourism Commission and
the Business Facilitation Advisory Committee.In recognition of his extensive contribution to the development of Hong Kong, he was appointed as
Justice of the Peace in 2001, and was awarded a Gold Bauhinia Star in 2004.
Zeman has been the Chairman of Lan Kwai Fong Holdings Limited, a company engaged in
property investment and development, since July 1996.
© 2009 IUP. All Rights Reserved.
BUSINESS STRATEGY
On the Shoulders of Giants : Simon on Complexity and Intuition
-- Timothy L Wilson
This article is the fourth in a series that reflects upon important developments in managerial thinking
and applicability today - building `upon the shoulders of giants' as it were. Here we turn to the work of H
A Simon and his reflections on complexity and intuition. Specifically, we presume that it is intuitively
obvious that two characteristics define the thought processes of effective executives. First, they have the ability
to rationalize complex situations. Second, they sustain the capability of making or judging decisions from
an apparent intuitive foundation. Reflections on complexity and intuition thus underpin the understanding
of effectiveness in executives and the practical applications they might imply.
© 2009 Timothy L Wilson. All Rights Reserved.
ORGANIZATIONAL BEHAVIOR
Change Management : A Perspective on Behaviors
-- Dr. Paul B Carr and Paula A Tucker
Change management and organizational behaviors are topics of profound importance when one considers
the current global economy. In times of financial setbacks, an unstable economy, and high unemployment
rates, there is a need to operationally define the constructs of change management and organizational
behaviors from several differing perspectives. This article examines some caveats associated with managing change
that may impede productivity within an organization. A paramount consideration when attempting to
manage change is creating environments where change is inevitable and welcomed - this posture may create
unlimited potential for organizations.
© 2009 IUP. All Rights Reserved.
VIRTUAL ENTERPRISE
Virtual Transformation
-- S Jaya Krishna and Dr. R Padmaja
Distributed business model driven by globalization has created the need to operate virtually. To implement
the concept of networked enterprise with limited physical presence and interaction, a seamless `virtual
enterprise' has to be tailored. Constructing and operating the true virtual enterprise calls for planned design,
supporting infrastructure, adapting culture and committed leadership with a focus on virtualization.
© 2009 IUP. All Rights Reserved.
CSR
Corporate Social Responsibility : Cornerstone for Organizational Success
-- Itishree Mohanty
It has already been proved that well-known companies can differentiate their position in terms of
reputations and brands as well as their products and services, if they take responsibility for the
well-being of the society and environment in which they function. A number of big companies are
practicing Corporate Social Responsibility (CSR) in a manner that makes a great impact on the society and provides
better synergy returns to their business. CSR has always been an integral part of vision and core value of every
good corporate.
© 2009 IUP. All Rights Reserved.
MANAGEMENT
Successful CEO's Insight : Importance and Management
of Customer Delight
-- Sundeep Nag Chowdhury and Soumya Sagiri
This article is an outlook of emerging customer service prerequisites, practices and insights. It
includes illustrations on reducing customer service costs and increasing the loyalty and dependability of
existing customers—leading to enhanced customer delight. The article also helps in identifying the top customer
service providers (even in the global recessionary market), their practices and efforts in streamlining their
internal processes, to provide better customer delight and increase allegiance, thereby increasing their profits
and businesses manifold.
© 2009 IUP. All Rights Reserved.
CASE STUDY
Managing Crises:
Built to Last Companies
-- Vara Vasanthi and Vandana Jayakumar
Very historical in nature, this case study analyzes the strategies adopted by the companies which
survived amidst various crises. As history suggests, there have been several financial crises in the past. The latest
to join the list is the US Financial Crisis of 2008. While there was large scale economic devastation due to
the financial crises, many companies managed to survive and succeed. The case study identifies
those companies which have been successful for a long period of time and have weathered the crises which
they witnessed. It also analyzes the factors which helped the companies in being successful. What was so
special about these companies that they survived while others collapsed? How significant was leadership in
the success of these organizations? Will the clues of the past hold relevance in the context of the present crisis?
© 2009 IBSCDC. All Rights Reserved.
SHORT BOOK REVIEWS
on Indian Corporate Success Stories
-- Editor : N Kalai Selvan
Effective Project Management: Techniques and Applications
-- Editor : Anil Varma
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