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Advertising Express


December' 04
Regular Features
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Trends in Online Advertising
All Roads Lead Online: Convergence and the Future of Advertising
The Saga of Nation Brand
Targeting GLBT Community
Understanding e-CRM
The Pitfalls of `No Comment': A Quick Guide
Private Labels
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Trends in Online Advertising

- - Neelika Arora

Online advertising will touch US$100 bn in the next five years with high growth potential of the Asian markets. Neelika Arora looks into the finer details of online advertising and says that new research shows online advertising is highly effective.

Article Price : Rs.50

All Roads Lead Online: Convergence and the Future of Advertising

- - Gord Hotchkiss

The single biggest effect of online revolution will be the removal of the existing degrees of separation between us and virtually anything in the world. Whatever we wish will be at a finger tip's distance, every scrap of information, every shred of data will be a mouseclick (and a few dollars) away. This will have profound and cataclysmic effects on almost every existing industry, and more so on the advertising industry. As media converge online, the distinctions between various forms of advertising will disappear. Branding and direct, electronic and print, it will all become part of one seamless marketing continuum online.

Article Price : Rs.50

The Saga of Nation Brand

- - Amit Singh

In this rapidly evolving global village, there is an intense competition among the nation-states to position themselves as a perfect destination for tourism and investment. India, though emerging as a progressive and competitive nation in the world economy, fails to attract much attention. The simple reason being that the image of its past had an overwhelming impact on the psyche of the world audience. India's legacy of a backward nation of snake charmers and saints still rules their senses. We can't afford to continue living with this curse any more.`What are we waiting for'?

Article Price : Rs.50

Targeting GLBT Community

- - Joan F Marques

As the US economy found itself under increased pressure in the past years, advertisers' need for tapping into new markets became more of a must than a desire, directly resulting in a reassessment of potential buyers; a reformulation of prospective markets; and the evolution of an increasingly flexible approach toward those areas that were previously more or less ignored. Minority buyers' markets finally seem to be on a long awaited but consistent move in popularity among media planners and advertisers. This article reviews facts, current trends, dos and don'ts with regard to advertising to the GLBT community.

Article Price : Rs.50

Understanding e-CRM

- - Colonel RS Prasad

The spread of Internet is growing and so is e-commerce. With this online trade in both B2B and B2C is growing and is expected to grow further. Most of the brick and mortar organizations have opened up the e-channel. Hence, e-CRM or CRM online has become very important. Organizations can benefit from such an environment in which e-CRM, ERP and PRM are integrated. This article discusses the elementary aspects of e-CRM and its interrelationship with ERP and PRM.

Article Price : Rs.50

The Pitfalls of `No Comment': A Quick Guide

- - Andrew Decker

No one is ever looking forward to tragedies, disasters or any kinds of crises. If we were living in a `perfect world', we wouldn't need to have up-to-date crisis management plans and strategies at hand in our practices. This article presents a sensible, brief guide on how to successfully handle the first critical hours of a crisis and how to avoid some of its pitfalls.

Article Price : Rs.50

Global Iconization of Indian Corporations

- - Naseem Javed

Why can't Indian corporations have globally recognizable name identities too? It's so easy and so inexpensive; all they need is to follow three basic rules says Naseem Javed.

Private Labels

- - Kanugovi Sreenath

The growing mall culture in India brings with it a number of opportunities and threats to national brand manufacturers. Wider distribution and increased revenues are the explicit opportunities, while implicitly it allows competition to emerge from a relatively unknown quarterprivate brands. This article, drawing insights from the West and Europewhere private brands occupy the center stagebriefly discusses how private brands benefit the retailer and how they pose a threat to national brands. It also suggests a few strategies that retailers and national brand manufacturers can adopt to compete and coexist in the mixed regime.

Article Price : Rs.50

Creating Brand Instrumentality Beyond the Product

- - Dan Herman

Brand managers are stuck with conventional approaches like, `decoration', `gluing', and `golem'. This article questions their rationality and proposes a framework to build consumer-friendly brands based on psychological or social `instrumentality'.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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