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Management
Global CEO
December '04
 
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The Boston Group
Grow to sustain,not to perish
Sun Microsystems:A business model in trouble
Profile of the leader
Myths about risk management
Riggs Bank – The fall of Washington’s oldest bank
Organizational culture at Nokia
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The Boston Group

- - Ravi S Madapati

The Boston Group (TBG) is a leading provider of Enterprise Consulting Services to clients in a variety of different industries. TBG’s main focus is on E-Learning, which has enabled the company to become a “full solution” provider for its clients. Its other industry solutions include product and services that are tailored for education, financial services, healthcare, and insurance. Working with its client as partners, the company identifies the business need, the technology, the projected growth, and then focuses on a solutions strategy that encompasses these criteria to deliver a scalable and robust solution.

Article Price : Rs.50

Grow to sustain,not to perish

- - Sini Elezebeth Johnson

Sustainable development is not a new concept. Over the years, many cultures have recognized the need for harmony among people, and between people and the environment. What is new is the articulation of this idea for the framework of better living. The article looks at how companies could sustain in a period of change. The article also enlists various sustainability models.

Article Price : Rs.50

Sun Microsystems:A business model in trouble

- - Ravi S Madapati

Sun Microsystems is a leading manufacturer of workstation computers. It has traditionally pursued a unique, vertically integrated business model. Unlike most computer hardware vendors, Sun makes its own chips (SPARC) and operating system (Solaris). Sun rose to fame during the early 1990s with its huge bet on the server market paying off. Riding the exploding growth in that market, Sun grew faster than any other computer company to reach a turnover of $1 bn. But things have not been going well for Sun in recent times. Sun’s stock price, which hit $60 mn by the end of 2000, has fallen to about $3 mn by August 2004. In mid-2004, Sun seems to be beset by various problems. Low-cost computers based on Intel chips and Linux software are posing a major threat. The company’s cost structure appears to be bloated. There has also been a major management turmoil. It remains to be seen whether Sun can overcome these problems and reinvent itself.

Article Price : Rs.50

Profile of the leader

- - Srividya Srinivasan

Suresh Krishna’s Sundram Fasteners is one of the few highly successful Indian engineering companies that can claim to be world class. The company’s success can be attributed to the leadership of Suresh Krishna. He is proud of the culture of trust that exists in his company and he attributes it to his close involvement with the employees and understanding them. His organization has always practiced a long-standing policy of openness and transparency, and close involvement with employees. This article outlines his leadership skills.

Article Price : Rs.50

Myths about risk management

- - Vinay Dutta

Why do risk and risk management mean different things to different people? For some, risk implies exposure to the chance of injury or loss; for others, it signifies variation in the expected outcome. Some mistake it with uncertainty. For some it denotes events, expected or unanticipated, with an adverse impact on capital or earnings. For yet another set of people, it stands for anything that creates problems in meeting business objectives. This article enlists the various myths about risk management and lucidly demystifies them.

Article Price : Rs.50

Riggs Bank – The fall of Washington’s oldest bank

- - Bala Bharati

The 168-year-old Riggs Bank is the oldest Washington-based bank and one of America’s most respected institutions. In 2003, the US Senate Permanent Subcommittee on Investigations initiated an investigation of private banking and Embassy accounts at Riggs Bank for the effectiveness of key anti-money laundering provisions in the US Patriot Act. The Subcommittee concluded that Riggs executives, even after the events of September 11, 2001, have failed to monitor suspicious financial transactions involving hundreds of millions of dollars. The article looks into the fall of this once-eminent bank.

Article Price : Rs.50

Organizational culture at Nokia

- - Ravi S Madapati

Nokia, the Finnish multinational, is renowned for its organizational culture. Nokia believes in providing individuals with a platform for personal growth in a challenging environment. Clear vision, goals and shared management principles are an integral part of Nokia’s culture. The challenge for Nokia is to retain these core values as it grows in size. The article delineates the important HR practices followed by Nokia.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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