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Management
Global CEO
December '09
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In CEO Succession, Does the Origin—Internal or External—Matter?
Multi Skilling : Cross-functional Perspective for Projects 
Project Financing Using Carbon Credits
Strategy for Technology Development in a Globalized World
ERP Implementation : Plan to Avoid Failure
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In CEO Succession, Does the Origin—Internal or External—Matter?

-- Rajnandan Patnaik

While identifying a prospective CEO, what matters more, the functional expertise or prior industry exposure? Does successful performance in a comparable position in the past matter more or is it the pedigree of the CEO that matters more? While scanning the CVs of prospective CEOs, we find that their background represents a veritable mix of all these factors, making the choice based on just one or two factors very difficult. But where do we look for the suitable CEO - inside the organization or outside the organization, within the industry or beyond?

Article Price : Rs.50

-- Simon Moutter
CEO,
Auckland International Airport Limited,
New Zealand

"Our corporate vision is to grow beyond the AIAL operation and be recognized as a market leader, creating value from businesses centered around hubs for the large scale movement of people and goods."

Multi Skilling : Cross-functional Perspective for Projects

-- Manas Ranjan Pradhan

This article highlights the need for multi-skilled employees at almost all levels of the organization and explores why recruiting and developing multi-skilled executives might be a good idea from the perspectives of both the organization and the individual executives. It also tries to understand why most of the modern organizations functioning in the current competitive milieu need multi-skilled human resources with cross-functional capabilities.

Article Price : Rs.50

Project Financing Using Carbon Credits

-- Sharon K Jose

This article looks at new opportunities that carbon credits offers to project financing. It brings out examples of companies in India that have benefited from such an exercise. The article looks at the second stage of implementation of Kyoto protocol regarding emerging countries. The first stage of reduction of the emission of greenhouse gases was more emphasized to developed countries, like the US and UK by 2012; the second stage of compulsory carbon reduction implementation will be in 2030 for developing countries, like India and China. The demand and price of carbon credit will go up in the process.

Article Price : Rs.50

Strategy for Technology Development in a Globalized World

-- Dr. PK Banerjea

In the pre-globalization era, technology development used to be reserved for the developed countries and only obsolete technology was transferred to the developing countries. Globalization changed this trend. The Triad countries consisting of Japan, US and Western Europe found it is possible to develop new technology at a much lower cost, and because of its proximity with the emerging market, develop appropriate technology needed in the market. More and more MNCs from advanced countries are setting up research and development centers in countries like India and China. This article debates its advantages and some disadvantages, concluding that the scale tilts towards the emerging countries offering fresh opportunities.

Article Price : Rs.50

ERP Implementation : Plan to Avoid Failure

-- Prof. R Subramanian

Before embarking on a strategic project, every organization should be aware of its a priori chances of success. In essence, managing a project means performing an optimization review under constraints. A project aims to deliver maximum functionality within a given budget and time frame. An IT-based approach aims at maximizing the overall pareto efficiency of that project within its organizational environment and its market environment. The same is true of enterprise resource planning.

Article Price : Rs.50

Coca-Cola in Russia

-- Girija P and Swapna Pragada

This case deals with the strategies adopted by Coca-Cola (Coke) in Russia to sustain its business during the economic downturn. Russia, known to be a socialist country, transformed itself into a transition economy by opening doors to foreign investment. Post-1990s, with the entry of MNCs, consumers started using foreign brands extensively. This trend in consumerism helped Coke to make profits and become a major player in the Russian beverage industry, though it was not accepted by the Russians. However, the industry which is driven by consumer tastes to a large extent, has been badly hit due to global economic crisis in 2008. In order to attract consumers who are spending less on beverages, Coke has come up with a number of innovative strategies. Instead of cutting down its expenditure, it is spending more on advertisements in order to boost sales and increase profit. However, the big question is, to what extent is it feasible for Coke to bet on the market of Russia during the economic downturn?

The Soul of the Corporation : How to Manage the Identity of Your Company

-- Authors: Hamid Bouchikhi and John R Kimberly
Reviewed by Tapal Dulababu

The business environment is dynamic and the leaders of business have to be innovative and bring revolutionary changes and instantaneous customized innovations to meet incremental expectations of the customers on the one hand, so that they can grab more business and achieve global presence as well as attain global market leadership and identity, on the other. The authors of the book opine that clear, unique, long-lasting, distinct and consistent identities of businesses have to be built in the minds of the stakeholders. Besides, they say that leaders of businesses should know the art of building and managing corporate identity and major decisions in business, such as mergers, acquisitions, takeovers, expansion, diversification and de-mergers should be oriented towards the creation and management of the identity of the businesses.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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