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The IUP Journal of Organizational Behavior :
The Influence of Demographic Factors on the Satisfaction Level of Hospitality Employees with Special Reference to Age, Marital Status and Gender Diversit
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Researchers have identified several factors that influence the satisfaction level of employees at workplace. This paper attempts to access if demographic factors have any prominent role to play in the satisfaction level of employees working in five-star hotels, Mumbai. The study has focused on age, qualification and gender diversity as the three prime demographic characteristics. A sample of 222 respondents was collected via simple random sampling from the hospitality industry. Data analysis revealed that the satisfaction level at the workplace was found to be above average in most cases. The results also revealed that there was no relation of job satisfaction with the age, gender and qualification of the employees in the hospitality sector. In conclusion, the study highlights the presence of several other factors that may impact the satisfaction level of the employees at the workplace in the hospitality industry which can be studied in future.

 
 
 

Satisfaction at the workplace has a strong connection with the way employees perceive their role to perform the tasks allocated to them. It is officially termed as “Job Satisfaction” (JS) and has been attributed by various research scholars, academicians and practitioners in different ways. It forms an inevitable part of an employee’s workplace. In the past, organizations assessed JS against the monetary incentive an employee is liable to get. It was believed that an employee is motivated and satisfied with the compensation structure that is provided to him/her. However, the present scenario is entirely different for a large number of workforce in the hospitality industry forms the millennial workforce. Since the needs and aspirations of today's workforce are changing drastically, the monetary incentive will not serve the purpose rather a well-defined compensation structure needs to be designed in order to improve the satisfaction level of the employees in this sector. This paper has focused upon identifying the level of impact age, marital status and gender has upon the satisfaction level of the employees. JS has been defined by various authors in different ways. In the words of Locke (1976) “JS is a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences”. Baron (2008), on the other hand, viewed satisfaction at workplace as a feeling that can produce a positive or negative effect toward one’s roles and responsibilities at work. JS, thus is not only affected by monetary factors but also non-monetary factors that brings dissatisfaction if not addressed objectively (Jain Divya, 2015).

 
 
 

Organizational Behavior Journal, Satisfaction Level of Hospitality Employees, Special Reference to Age, Marital Status and Gender Diversity, The Influence of Demographic Factors.