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Management

HRM Review

February 06
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Social Visibility: As an HR Practice
Best of HRM Practices
Impression Management: The Need of All Hours
Human Resource Management in Cross-cultural Context: Challenges and Responsibilities
The Role of Management Games as a Learning Tool
Industrial Conflict: A Conceptual Framework
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Human Resource Practices and the Architecture of Knowledge-based Resources: Some Insights

- - Patricia Ordóñez de Pablos

This article highlights the strategic importance of knowledge-based resources for organizational competitiveness. After analyzing the basic types of knowledge-based resources (human capital, relational capital, technological capital and organizational capital), the article focuses on one specific type: The human capital. The article develops a framework for the analysis of this resource using strategic management literature. It also explores the significance of organizational learning for the creation of a long-term competitive advantage for the firm. Finally, it summarizes major conclusions and implications for the management.

Social Visibility: As an HR Practice

- - Radha Mohan Chebolu

Growing complexity of `workplace management along with business priorities poses a challenging scenario for the aspiring executives in the corporate world. The employer alone cannot determine what constitutes their job. Situational analysis and timely decision-making form the hallmark of a wise executive and enable him to take care of `shareholders and `stakeholders on equal footing. This makes us to put forward the concept of `social visibility that constitutes the core job of `effective executive for achieving organizational and personal goals.

Article Price : Rs.50

Best of HRM Practices

- - K Mallikarjunan

HR policies form the framework for effective functions of HR management; they form the culture in business management, i.e., they are the very functioning of a business enterprise. The practices should necessarily result in benefits to all the stakeholders like the shareholders, creditors, suppliers, consumers and the employees. Such practices create an awareness of the need to achieve the business goals in the best possible and ethical manner. They also create a sense of respect for ethical values in the organization. If the HR practices adopted by an organization include periodic review of employee performances, adequate training for the workforce and most important of all, well thought out career advancement norms for its personnel, it will be the organization that will reap the full business benefits and emerge successful to the great satisfaction of all the stakeholders.

Article Price : Rs.50

Impression Management: The Need of All Hours

- - Chitra Mukunnan

One might think Impression Management is an easy and natural process. But most of our failures are due to faulty Impression Management. There is no unique or best tool to manage impressions, which suits everyone on all occasions. One must be alert and mature to use the correct Impression Management techniques. This skill coupled with common sense and practice will help to cope with tough situations.

Article Price : Rs.50

Human Resource Management in Cross-cultural Context: Challenges and Responsibilities

- - Vikramaditya Ekkirala

Multicultural workforce congregations have become todays workplace realities. The cross-border market terrorism sponsored by MNCs evoked counter insurgency and strategic warfare from domestic businesses. Partnering people in this race is vital for success in the marketplace. This article highlights the challenges of HR professionals in orienting HR processes and practices to cross-cultural work settings, building inter-cultural competence and minimizing the impact of culture shock. The issues involved in cross-cultural HR initiatives are discussed, reviewing industry practices and the road ahead in this journey.

Article Price : Rs.50

The Role of Management Games as a Learning Tool

- - Subhadip Roy and Atanu Adhikari

Management games are gaining more and more importance in todays workplaces. They not only provide a respite from daily work but also help to imbibe within the players a complex concept without the use of the lecture method of teaching and with the help of fun element added in the game. They have now crossed the boundaries of organizations (where they used to be played primarily) and are now used in educational institutes like Business Schools to make the students acquainted with concepts that are difficult to explain, unless experienced. This article speaks about the origin of management games, the use of management games and the steps in conducting a game along with its advantages and disadvantages.

Article Price : Rs.50

Industrial Conflict: A Conceptual Framework

- - B Srinivasa Rao

This article discusses the nature and institutionalization of industrial conflict. The antiquity and ubiquity of industrial conflict, and the varying theoretical perspectives on it have been captured in a conceptual framework.

Article Price : Rs.50

- - Interview with Ken Johnston

From Community of Practice to On Demand Workplace: IBMs Journey in Knowledge Management

- - Jayaprada MP, Minita Sinha and TR Venkatesh

The Enthusiastic Employee

- - David Sirota, Louis A Mischkind and Michael Irwin Meltzer.

The book depicts 30 years of research and experience to show what exactly managers do wrong and what they should do instead. Focusing on elaborate case studies and employee attitude surveys in hundreds of companies, the authors offer proven solutions. The findings of research establish that enthusiastic and satisfied employees identify organizations goals with their personal ones, which enhances the productivity and gives a competitive edge to organization.

Global Executive Summaries

  • Conceptual Design for a Strategic Human Resources Quality Management System
    Full Text: www.unpan1.un.org

  • "Best PracticesIn spite of Performance" Just a Matter of Imitation?
    Full Text: www.erim.eur.nl

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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