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Management

HRM Review


February '09
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What I Have Come to Believe
Career Anchors and Expatriation
Changing Careers: As Challenging and Painful as it Can be
Golden Handshake: The Need of the Hour
Hiring the Best Leaders…Even in the Non-profit World?
Stress at Workplace: A Mounting Concern
Understanding Diversity in Today's Global Workforce and Strategies to Manage and Measure it
Measuring the ROI of HR Programs
Evaluating A Training Development Program
Emotional Intelligence: Lessons from The Bhagvad Gita
Women Workers in the ITES Hub of Bangalore
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What I Have Come to Believe

-- Ronald J Burke

Career Anchors and Expatriation

-- Jean-Luc Cerdin

This article shows how Schein's career anchors can facilitate our understanding of the individual rationale for choosing to become an expatriate. These anchors and their influence on the decision to expatriate are discussed through examples, and an additional `internationalism' anchor, especially relevant to expatriation, is also introduced. Finally, two recent studies, one comparing self-initiated and assigned expatriates, and the other proposing a model of international assignment success, both relying on career anchors, are discussed.

Changing Careers: As Challenging and Painful as it Can be

-- NR Aravamudhan

A person who wants to change his/her career frequently can hardly expect any of the well-meaning friends and good old colleagues to raise a toast for the potentially life-changing decision. On the contrary, the career changers may have to face a volley of criticism. But the biggest challenge for any individual is whether the career is giving him/her a sense of fulfillment and adding a meaning to his/her life. This article underlines the factors compelling an individual to switch careers, the possible blunders a career-changer commits and the steps to be taken to make a career change seamless.

Golden Handshake: The Need of the Hour

-- T Latha Chakravarthi

The golden handshake is frequently disturbing the proverbial hornets' nest in India, triggering a spate of trade union opposition on the one hand and expression of concern from the armchair intellectuals over the addition of thousands of people to the group of the unemployed on the other. This article focuses on whether golden handshake is really what it means or just an eyewash.

Hiring the Best Leaders…Even in the Non-profit World?

-- Tim H Vanderpyl

Hiring the best job candidates is the underlying motivation of every recruitment effort. This is especially tough to do in non-profit organizations that may pay much less than their for-profit counterparts. Present hiring processes will influence future leadership development in the organi-zation. Hiring the best candidates is essential and this article presents four questions that need to be asked and answered before bringing on any potential candidates to an organization.

Stress at Workplace: A Mounting Concern

-- Smitha Das,Ghosh KB

This article deals with the recently emerged concern of increased workplace stress, its impact and the root causes for the emergence of stress. It answers some key questions such as `is job stress dangerous all the time?' and `who is affected by stress?' It also explains the consequences of stress and provides the strategies to be adopted for coping with stress.

Understanding Diversity in Today's Global Workforce and Strategies to Manage and Measure it

-- Saumya Goyal,Amol Gupta

With workforce diversity gaining importance, managing it becomes a difficult task for organizations. First step in developing a diversity program is to define what `diversity' means to the organization. The general trend is towards a broader, more inclusive definition, extending beyond visible aspects. There are `hard' reasons for companies to adapt diversity initiatives and inculcate a culture of diversity in their way of thinking.

Measuring the ROI of HR Programs

-- Dharmesh K Mishra

The HR personnel have realized the importance of the "return on investment" on all activities in an organization as they started playing the role of business partners and helping the heads of companies chart out growth trajectories for the next few years. As a result, the human resource departments have started establishing success criteria for all programs in quantitative terms.

Evaluating A Training Development Program

-- Itishree Mohanty

Evaluating a Training Development Program (TDP) can provide the management with abundant information on the extent to which learning has bridged the gap between intended and actual output accrued through the application of learning, the short falls of the training, etc. This article showcases the importance of the evaluation phase of a TDP which many companies ignore. It also cites a few evaluation models that companies have adopted to understand the benefits reaped out of their TDP's.

Emotional Intelligence: Lessons from The Bhagvad Gita

-- Samta Jain, Namrata Mehta

Today when the world is witnessing economic crisis, technological isolation and political disturbance, what is required are spiritual standards and emotional intelligence. Emotional Intelligence (EI) is required more than ever today and there is a craving need to understand the human behavior and mind power of the individual. Though The Bhagvad Gita is a masterpiece and was discoursed centuries ago, the timeless lessons it teaches are very well related to the modern day business and management activities. The Gita gives a distinctive flavor to the EI and places itself so well in the current situations of turmoil and stress.

Women Workers in the ITES Hub of Bangalore

-- K Vidyavathi

Bangalore has gained a competitive edge in the ITES segment and has become an end to end ITES hub with the right mix of third-party vendors, BPO arms of software companies and captive centers. This Case Study examines the demographic and socioeconomic profiles of ITES sector employees and studies the characteristic features of ITES work to identify opportunities and challenges of ITES work with special emphasis on women workers.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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