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Management
Global CEO
February '09
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"Be an industry leader in value creation, servicing packaging needs and creating a greener future."
IT Services in HR Outsourcing : Issues, Trends and Perspectives
Managing Virtual Teams : A New Challenge for Managers
Ecological Footprint : Time to Reverse Global Trends
Strategic Philanthropy : A Shift in Approach
Social Enterprise : For Profit, For Cause
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The Right Fit

- Wayne Turk

Finding the right fit of a potential employee to the best position for him in the company is difficult. One has to find the right person, do the interview, hire, place the person in the right job, and give him the right tools for the job. All of this takes planning, thought, and effort. This article provides some ideas on these aspects.

"Be an industry leader in value creation, servicing packaging needs and creating a greener future."

- Bushen L Raina

Bushen L Raina has been with Tata Steel and its Associate companies for over 40 years. In his career spanning four decades in manufacturing, marketing and general management, he has held various senior positions including past chairman CII (ER) and IIP. He served as Director, International Trade for Tata Steel (1993-97) and has been the Managing Director of the Tinplate Company of India since 1997. Under his stewardship, the Company has accomplished a dramatic turnaround through pursuit of change management initiatives, resulting in the JRDQV Award in 2007 and CII-EXIM BANK Prize in 2008. An Engineering and a Management Graduate, Bushen has also pursued a 6-Tier Sr. Management Programme(1994-95) at CEDEP(INSEAD), France.

Article Price : Rs.50

IT Services in HR Outsourcing : Issues, Trends and Perspectives

- Dr. G C Nag and Anisha Mishra

With the competitive pressures building up across organizations, companies need to look around and initiate austerity measures to sustain competition. One such measure could be human resource outsourcing. IT companies with huge knowledge assets and innovative ideas can support companies in HR outsourcing to suit the strategic need of any organization. This article gives an account of five leading IT companies and discusses how, with the support of these organizations, HR can be transformed into a lean and thin function, focusing more on strategic issues of the organization.

Article Price : Rs.50

Managing Virtual Teams : A New Challenge for Managers

- Manishankar Chakraborty

The world of virtual reality has taken center stage. The world around us is moving from a conventional set-up to that of a virtual one. For every small piece of information, the modern generation is more comfortable in googling rather than finding out from the dictionaries, lexicons and thesauruses. Going around the world, knowing the tastes of people from every nook and corner is possible at the click of a mouse. Globalization of world economies is the perfect icing on the cake. This article therefore analyzes the pros and cons of virtual teams, which is gradually becoming one of the biggest challenges for managers across industries and levels.

Article Price : Rs.50

Ecological Footprint : Time to Reverse Global Trends

- Srikanta Kumar Padhi

We are witnessing significant threat to our planet due to worrisome changes in the global environment. The factors responsible for this are mainly unsustainable consumption and over exploitation of natural resources. This scenario not only creates a global threat to our planet but it may also lead to the collapse of the ecosystem, resulting in permanent loss of biodiversity and the planet's ability to support life in future. In this context, the article makes the reader vigilant about the malevolent effects of human action on the planet. Essentially, it discusses the major indicator of human pressure on the planet through the concept of ecological footprint and the role of different players of the ecosystem to minimize the environmental threat for a sustainable future.

Article Price : Rs.50

Strategic Philanthropy : A Shift in Approach

- Sumati Reddy

This article explores the development of the concept of strategic philanthropy that enables a company to meet business goals and social goals. It describes how philanthropy has shifted from a passive, unfocused activity to a well-considered strategic decision with far-reaching effects. Further, this article also outlines the factors to be borne in mind while designing a program of strategic philanthropy.

Article Price : Rs.50

Social Enterprise : For Profit, For Cause

- S Jaya Krishna and Dr. R Padmaja

`Social Enterprise' is a paradigm emerged, based on sustainability and social entrepreneurship. As an alternative to grant-seeking model, it allows firms to operate as a `for-profit' organization by offering at-cost services or charging a fee for the much-needed services, to ensure a continued stream of income. Success of this `for profit, for cause,' model relies on operational excellence, cost containment, transfers and application of knowledge, confidence, focus on people (internal and external) and branding executed based on the factors such as - identifying opportunities, developing innovations, accepting and managing risk.

Article Price : Rs.50

Alcatel-Lucent: Can the New : Leadership Turn it Around?

- Doris John and P Florence Nightingale

French firm Alcatel and American company Lucent Technologies, leading global telecom equipment players, merged in November 2006 to form Alcatel-Lucent. This was the first merger of a major US-based networking hardware company with a non-American company. Headquartered in Paris, the merged entity faced major problems such as internal clashes, cultural integration and the fear of job cuts which severely affected employee morale and productivity. In July 2008, the company announced that CEO Patricia Russo and chairman Serge Tchuruk would step down following losses in six consecutive quarters. Industry veteran and Dutch national Ben Verwaayen was appointed the new CEO and the French businessman Philippe Camus was made the non-executive chairman in September 2008. This case study helps to analyze whether the new bosses of Alcatel-Lucent, with the help of a new support team, can turnaround the company and make it profitable. It also helps to understand the issues involved in turning around transborder MNCs.

Basel II Norms: Implications on Business and Brand Equity Measurement: Concepts and Applications

Editor : Preeti Phuskele , Editors : R Harish and P S Gopalakrishnan

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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