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Management

HRM Review


March '08
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Attrition as an HR Challenge
Motivational : Strategies for Attracting and Retaining the Talent : Indian Armed Forces
Fun and Laughter at Workplace : An Attrition Blocker?
Managing Attrition Level in Organizations
Employee Attrition: An Overview of the Causes and Remedies
Attrition Control
Combating Attrition : An Emerging Challenge in the IT Sector
Revisiting Empowerment as a Retention Strategy : A Snapshot
Employee Attrition : A Costly Dilemma for the Organizations
Attrition : A Global Problem
Attrition : From Corporate Nightmare to Competitive Advantage
Master the Mind Monkey - Experience Your Excellence
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Attrition as an HR Challenge

-- Dr. Paul Carr and Dr. Michael Hartsfield

The global HRM and HRD practitioners of today must be prepared to address the profound implications associated with attrition. Attrition may have many different attributes—however, the reasons for attrition are not easily discovered within an organization until it is often too late to adequately address the problem. This article examines the construct of attrition within the global organization of today; and attempts to offer some insight that may alleviate future problems with this very elusive construct.

Article Price : Rs.50

Motivational : Strategies for Attracting and Retaining the Talent : Indian Armed Forces

-- Col. PSV Ramana

The article discusses the difficulties encountered in attracting talented youth to bear arms for the country, especially in the officer cadre leading to the persisting shortages of officers in the Armed Forces. Everything possible needs to be done by the Armed Forces to get their right share of the nation's talent pool. The article outlines motivational strategies to attract talent by way of providing an exciting service life and lucrative post-separation rehabilitation, as well as, `Motivation and Morale'-related best practices while in service.

Article Price : Rs.50

Motivation as Key Retention Strategy in Hospitality Industry

--Anandan Pillai

"Labor and Skills Shortage" have been identified as the major issues of Hospitality Industry by International Society of Hospitality Consultants (ISHC). The industry is experiencing attrition fever due to the micro and macro environment issues. The article discusses the issues that lead to the employee attrition. Further, it discusses Commitment and Necessary Effort (CANE) model of motivation that has been proposed by experts for the Hospitality industry. It concludes with the possible solutions that could be adopted by the industry in order to avoide attrition.

Fun and Laughter at Workplace : An Attrition Blocker?

-- K Sangeetha

Fun and laughter in a workplace lend a competitive advantage to an organization through its human resources. The presence of humor in a workplace enables the employees to work with interest and enthusiasm that reduce the work pressure and attrition levels. It instills a sense of joy among the employees that can go a long way in creating a bond between the employees and the employers and thereby decreasing the rate of employee attrition. In a nutshell, creating a fu n and laughter-filled work environment in an organization will pave the way for its success in the marketplace. Such a company is sure to emerge as an `employer of choice'.

Article Price : Rs.50

Managing Attrition Level in Organizations

-- VV Ramani and Usha N Raghunandan

The transition from an individual contributor's role to that of a leader is generally considered to be a critical and challenging milestone in one's career. The role becomes tougher when the leader has the added responsibility of motivating and retaining talent. It is often said that employees leave their bosses and not the organizations. Research shows that managers and supervisors have a huge impact on retention and the relationship an employee has with his or her direct supervisor can, at times, be the deciding factor on whether to stay or leave. Organizations which are sensitive to the needs of their employees, often take into consideration, whether sufficient support systems are in place and if the behavioral expectations are well-defined to help the managers and supervisors succeed in motivating and retaining talent.

Article Price : Rs.50

Employee Attrition: An Overview of the Causes and Remedies

-- K Mallkarjunan

Employee attrition is caused not only by natural inevitabilities like disability and death or workplace phenomena such as retirement and resignation, but also by the burgeoning mobility of HR Resources or the `Human Capital'. This mobility on its part assumes, very often, endemic traits and on occasions even epidemic dimensions. Efforts for survival of corporate amidst the competitive environment have thrown up new avenues that aided attrition. Also, `ergonomic discomfort', `functional incompatibility' and inadequate pay package have accelerated attrition. Hence, the policies aimed at controlling attrition should be fully oriented towards assuring that the needs and welfare of the employees would be taken full care of and in addition should project the right employer brand or an agreeable organizational behavior towards the employees so that it instills confidence and trust in their minds and motivates them to stay on.

Article Price : Rs.50

Attrition Control

-- Kiran Kumar

Attrition control is now going beyond HR policies as a result of increasing competition and acute talent shortage. The attrition rate experienced by a company reflects the effectiveness of its HR policy. A high rate of attrition generally projects a negative image of the company and of late, companies have become sensitive to this kind of publicity. With high attrition rates being the bane of every industry, companies are devising innovative business models for effective retention of talent. There are a lot of factors responsible for attrition and employers are getting increasingly conscious of the factors that can keep an employee committed.

Combating Attrition : An Emerging Challenge in the IT Sector

-- Dr. Rashmi Joshi

Attrition, also termed as labor/employee turnover, is a fact of organizational life. Almost all the industry sectors have to battle increasing attrition rates globally and the Indian industries, too, are finding themselves in the throes of the above problem. The reasons most often cited by the employees for quitting a job are poor management, lack of appreciation and support, inadequate compensation and ethical issues. Though IT/ITES sector is one of the major contributors to the service sector growth in India, attrition in this segment has reached particularly alarming proportions. This article discusses the implications of attrition, ways to control it and how HR departments can play a dominant/active role in framing and implementing the retention policies of organizations.

Article Price : Rs.50

Revisiting Empowerment as a Retention Strategy : A Snapshot

-- Radha Mohan Chebolu

There is only one valid definition of business purpose: to create a customer, says Peter Drucker while articulating the need for ideal performance on the HR front. But to achieve this there is a need for `employee-motivation' through `proactive' and `progressive' agenda of governance that finds reflection in the `empowerment ideology'. A snapshot on the current state of affairs in this direction is attempted here for enlightening workforces and individuals alike. Keeping at bay any irregularities and inconsistencies in the management of human resources, a kind of compatible work atmosphere has to be created by touching the heart of workforce to reduce the `attrition' rates.

Article Price : Rs.50

Employee Attrition : A Costly Dilemma for the Organizations

-- NR Aravamudhan

In today's fiercely competitive business landscape, success hinges much on the retention of employees. In a knowledge-driven economy, it is the people who are emerging as key competitive differentiators and retaining the talent has become a matter of paramount importance. But swelling attrition levels across the businesses are strait-jacketing the distraught HR practitioner's ability to come out with good retention strategies. Willy-nilly, attrition is here to stay and is not a fringe concern for the companies any more. The trick lies in having sound human resource practices in place that can effectively combat the scourge of attrition. The article focuses on the causes of attrition and the strategies to be put in place to manage the ballooning attrition rates.

Article Price : Rs.50

Attrition : A Global Problem

-- Sabitha Niketh

The youth today has a large number of avenues available to them to build a career. They walk out with a graduation degree from various universities, with great aspirations and expectations. These individuals dream to make big in life with their inherent skills. Here, it becomes difficult for them to decide the job that suits their skills and match their expectations. This young and aspiring generation is very vulnerable. In this article an effort has been made to understand the requirements of these young aspirants and to unfold the reasons for attrition. As we run through the article peeping into the current trend of attrition in some of the sectors, we can conclude that the HR professionals must give a serious thought to retention mechanisms to mitigate the problem of attrition.

Article Price : Rs.50

Attrition : From Corporate Nightmare to Competitive Advantage

-- Indranil Banerjee

The biggest concern of HR managers these days is retaining the employable talent. Often we come across the comparative statements showing the attrition rates of different firms, but that hardly reflects the inherent realities. Attrition has lasting effect and thus firms must have a practical sensing device to unearth the cause. A study to find the correlation between attrition and employability, organizational and employment life cycle of the employment market one is operating in helps the firm to develop cost-effective retention strategy. While increase of attrition with the booming economy is a `certainty', a firm must develop innovative ideas to turn attrition to its advantage.

Article Price : Rs.50

Master the Mind Monkey - Experience Your Excellence

-- Editor: Anand Patkar Reviewed by Durga Sinha

The experience of reading a book was one of attending a live workshop with Dr. Patkar. The reader feels like an invisible being sitting in the hall where the author is interacting with the participants. According to a Sanskrit Shloka, the mind is like a monkey, inebriated, stung by a scorpion and seized by a demon, all at the same time. Throughout the book the author uses metaphors and parables to explain aspects of the human mind. One can imagine vividly by the metaphor the chaos that goes on in our minds without realization. The process of mastering the mind monkey is simple. Chip away non-value adding activities from our day-to-day lives.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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