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Management

MBA Review  


March'08
Regular Features
  • Business Management
  • Human Resource Management
  • Marketing
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Group Discussions : How to Organize Them
Group Discussion : The Winning Mantra
Writing Skills : How to Cultivate Them
Personal Branding : The New Holy Grail of Marketing
Performance Management : Key to Competitive Strategy
Application of TQM : Path to Educational Excellence
Emotional Intelligence : Empowering Personalities
Social Entrepreneurship : A Catalyst for Change
Tanishq : The Brand that Glitters
Base of the Pyramid : Business from Bottom-up
Managerial Challenges : The New Millennium
Business Models : Response to the Environment
Hiring Smart for Competitive Advantage
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Group Discussions : How to Organize Them

-- MS Rao

Many freshers find it very difficult to face Group Discussions (GDs) when they go for professional jobs. But, GDs have been made almost mandatory for most of the professional placements. They are also essential for getting into the MBA stream. This article highlights the importance, significance, and the tools and techniques involved in coming out of this process successfully. The expectations of the employer are also explained briefly so that candidates can make an effort to meet them. The entire article has been divided into three sessions such as pre-session, during the session and post-session. The article also explains the norms and rules along with the responsible role of a moderator to conduct the GDs professionally. It also dwells at length on the dos and don'ts during the session.

Article Price : Rs.50

Group Discussion : The Winning Mantra

-- Suneel Arora

Group Discussion-commonly termed GD-is supposed to be just a discussion, but most students misconstrue it to be a debate. It is not the platform where one likes to win and see others lose. But, nowadays, it is commonly compared to a football game where one has to outshine others as well as help one's team to victory. The skills developed to win the GD game will prove to be an asset even after beginning one's professional career.

Article Price : Rs.50

Writing Skills : How to Cultivate Them

-- DM Khandare

This article encourages and inspires all the readers to become acquainted with the nuances of writing. It sends a strong message that writing is a skill that anyone can develop provided there is passion, patience, perseverance and practice. This article motivates even non-writers to start writing by explaining the simple methodology of writing.

Article Price : Rs.50

Personal Branding : The New Holy Grail of Marketing

-- V Venkateswara Rao

A personal brand, like any other brand, differentiates and distinguishes a product, service or person from other brands.

Article Price : Rs.50

Performance Management : Key to Competitive Strategy

-- B Revathy

Companies which have introduced some form of performance management system have achieved overall better financial performance than those that have not.

Article Price : Rs.50

Application of TQM : Path to Educational Excellence

-- Bholanath Dutta

The success of the concept of Total Quality Management (TQM) in industry has motivated many educators in recent times to implement it in academics. Educators believe that TQM can provide guiding principles in reforming education. Today, its successful application in academics is a fact and accepted worldwide in education reformation. This article discusses the advantages of TQM in education and the process of its implementation.

Article Price : Rs.50

Emotional Intelligence : Empowering Personalities

-- Latha Nair

Emotional intelligence can be acquired by creating a viable culture and by continuously working on the positive aspects of life however difficult the challenges may be in the workplace. Every organization can build an emotionally intelligent culture by following the eight-step strategy.

Article Price : Rs.50

Social Entrepreneurship : A Catalyst for Change

-- Annam Anand

Over the last two decades, the business world has seen an explosion of social entrepreneurs and a healthy competition in the social sector. The social entrepreneurship revolution is fundamentally changing the way society organizes itself and the way people approach social problems. The key objective of a social entrepreneur is to recognize society's problems on a large scale and to provide new solutions by changing the system persuading the entire society to take progressive steps. Just as social entrepreneurs create and transform industries, they act as change agents in order to improve systems, invent and publicize new approaches and advance sustainable solutions that create social value.

Article Price : Rs.50

Tanishq : The Brand that Glitters

-- Subhalaxmi Mohapatra and Bani Kochar

Branded jewelry has become a status symbol and has indeed made a paradigm shift making shopping an elegant, distinct and a clearly rewarding experience.

Article Price : Rs.50

Base of the Pyramid : Business from Bottom-up

-- Morteza Maleki

The Base of the Pyramid (BoP) is being heralded as the biggest opportunity in the history of commerce. This article aims at giving a brief introduction to BoP, its importance, and strategies for selling and buying from BoP market segments. After offering some business principles under the titles `operating guidance' and `code of conduct', it ends with some examples of BoP real practices.

Article Price : Rs.50

Managerial Challenges : The New Millennium

-- D Suryachandra Rao

The forces within and outside the organizations have been making the business environment highly complex, increasingly dynamic and vulnerable in recent times. This makes the role of managers in formal enterprises around the world become more and more critical and challenging. The complexity of managerial environment requires understanding of the dynamics of various forces and their impact on the managerial practices. The article seeks to find out the critical issues and major managerial challenges that the managers may face in the new millennium.

Article Price : Rs.50

Business Models : Response to the Environment

-- Nirajkumar Ambadas Thool

The prevalent habit of managers to borrow the straightjacket solutions from their mentors, icons and historic business tycoons is often ineffective as the environment to which they had responded was totally different from that of today's.

Article Price : Rs.50

Hiring Smart for Competitive Advantage

-- Reviewed by MP Vishali

In this increasingly turbulent and fast-paced competitive world, a company's future depends on the talent and innovative capabilities of its employees. This book, a part of the Results-Driven Manager Series, is designed for managers who are hard pressed for time to fine-tune their skills such as putting the right people in the right jobs by conducting effective interviews, and matching talent and skills with organizational needs under increasing pressure to deliver good results. It essentially deals with the various aspects in hiring, including authoritative insights and techniques for improving job performance and achieving immediate results.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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