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Management
Global CEO
March '09
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"We pride ourselves on our ability to collaborate and to bring key partners together - in the government, industry, and academia."
How Strategic is IT Investment in Construction Industry? : A UK Perspective
International Negotiation Strategies
Global Meltdown : Looking Beyond the Financial Prism
Recruitment : The Emerging Challenges
Vodafone : Sarin Signing Off in Style
Global Financial Crisis : Impact and Strategies
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On the Shoulders of Giants : Lindblom on Decision Making

-- Timothy L Wilson

This year we look back to a seminal paper by Charles Lindblom. He recognized that complex problems do not have clear objectives and thus in the real world explicit evaluations, comprehensive overviews and quantified values for analyses are impossible. Consequently, decision makers `muddle through' some important decisions. This muddling is explored and several observations from Swedish field studies are cited. The applicability to low understanding/incremental change situations suggest it may be used in a broad number of decisions and thus we might benefit by becoming better practitioners of the approach.

"We pride ourselves on our ability to collaborate and to bring key partners together - in the government, industry, and academia."

- - Stephen Lund

Stephen Lund is the President and CEO of Nova Scotia Business Inc. (NSBI), the agency responsible for attracting foreign direct investment to the province of Nova Scotia, Canada. He and his team sell Nova Scotia to the world and bring the world to Nova Scotia. Before joining NSBI, Stephen was Vice-President of Working Ventures Canadian Fund, Canada's largest national venture capital firm. Throughout his career, he has also led an offshore mutual fund administration company and a lease financing company. He has graduated from St. Francis Xavier University, and holds an MBA from Queen's University. He has also completed executive courses at Queen's and Harvard.

Article Price : Rs.50

How Strategic is IT Investment in Construction Industry? : A UK Perspective

-- Eric Choen Weng LOU

Evidence suggests that construction organizations have repeatedly failed to exploit the benefits of IT to capitalize on strategic opportunities and leverage competitive advantages. This article reports the analysis of a survey that was undertaken to assess the awareness and understanding of the senior executives and IT directors of the UK's top contractors and consultants on three core areas: The strategic benefits of IT; The realization of benefits through skills, business process and IT strategies; the investment decision drivers, new technologies, organization e-readiness and financial returns.

Article Price : Rs.50

International Negotiation Strategies

-- Sumati Reddy

This article provides a perspective on international negotiation strategies and explains how their application differs based on contextual and process-related factors. The context of a nation comprises political, regulatory, legal, economic, and social factors. International negotiators need to be aware of these factors and how they will have a bearing on the negotiation. In general, these factors affect the nature of power balances and the style of negotiation. The process of negotiation is something which the negotiators have more scope in managing since every deal is different from the other.

Article Price : Rs.50

Global Meltdown : Looking Beyond the Financial Prism

-- Venkata Subramanian

The global meltdown in 2008 has left behind a deep and indelible devastation for everyone. What started off as a simple mortgage loan crisis spread its tentacles around the globe. It is time we went beyond numbers and looked at the crisis not just via the financial prism but beyond it. Bad decision making coupled with lax governance and inefficient risk management caused the 2008 catastrophe. CEOs and business leaders have an important task ahead of them—to ensure that their organizations do not act as contributories to similar tsunamis in the future. It is time we went `back to basics' and revisit the principles of `agency theory' and `moral hazard' and renourish our decision-making systems, governance systems and monitoring systems.

Article Price : Rs.50

Recruitment : The Emerging Challenges

-- Indranil Banerjee

Recruitment, a fundamental HR function, has recently shifted from routine rituals to a strategic initiative of image-building drive for the organization. The value system, competitor's maneuvers, legislation and increasing technology interventions have brought new challenges to the fore. The HR is facing difficulty to deliver right people at the right time, in right volume, with the ongoing talent crunch. To keep the function cost-effective, the source of recruitment is a vital issue, which is largely dependent on selection of the right sourcing partners. This article highlights those inherent challenges.

Article Price : Rs.50

Vodafone : Sarin Signing Off in Style

-- P S Sarath Chandra

With the global economic downturn looming large on both sides of the Atlantic, we might have seen the best of Vodafone. Sarin is one of the few lucky CEOs to ride the wave and come out with reputation intact.

Article Price : Rs.50

Global Financial Crisis : Impact and Strategies

-- Sumeet Gupta

Global financial crisis has had a great impact on the Indian economy. Two famous names of Wall Street i.e., Lehman Brothers and Merrill Lynch have disappeared. This as well as the subprime crisis has also led to the problem of shortage of money supply in the Indian financial system. The Indian economy cannot remain aloof from the same situation causing it to suffer by bearish trend. This article analyzes the impact of global financial crisis on the major sectors of the economy and also enumerates strategies that can be implemented to combat this effect.

Article Price : Rs.50

The Motorola Split : Heralding a New Approach?

-- Doris John and P Florence Nightingale

Headquartered in Schaumburg, Illinois (US), Motorola Inc. (Motorola), is a global leader in providing integrated communications and embedded electronic solutions. The company maintained its leadership position in areas such as broadband, embedded electronic products, automotive communications and wireless technologies. Motorola is known for its innovation in communication and to deliver next-generation communication solutions to consumers and businesses. With more competition from other handset manufacturers, the company witnessed decrease in its market share and sales. To overcome these problems, the company aimed at organizational changes and planned to split the company into two divisions as broadband and mobility solutions business, and the handset division.

Role of the CEO: Managing Beyond Matrix , Employee Downsizing: An Introduction

-- Editors: Pramod Rao and Simantee Sen Editor: Sumati Reddy

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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