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Marketing Mastermind


March '09
Regular Features

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Back to the Hoary Past! Tradition and Culture in Modern Marketing
Celebrity Endorsements on Indian Television: An Overview
Product Placement in Films
Social Media Marketing: A Buzz on the Internet
Marketing Food Products to Children
Surrogate Advertising in India: A Never Ending Dilemma
Life Insurance Advertising in India: Recent Trends
Advertisement Strategy of Banks: Need for Radical Change to Restore Customer Confidence
Communication Sells!: Lessons from Airtel's `Big Idea'
Issues and Challenges in Rural Advertising and Promotion in India
Big TV's Take-Off on Digital TV's Teaser Ad Is it Ethical?
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Back to the Hoary Past!: Tradition and Culture in Modern Marketing

-- Suresh Garimella

Culture and tradition are back in action as communication tools with the marketers. Folk arts, traditional dance and music, festival occasions, locations with cultural associations, mythological themes, etc., are all back for the advertiser to exploit for commercial benefit. This article attempts to discuss recent developments in this direction.

Celebrity Endorsements on Indian Television: An Overview

-- Meenal Dhotre and Sarang Bhola

Today many marketers are crazy about signing on popular celebrities to endorse their brands and are spending billions on them. This appears to be the easiest way of drawing consumers' attention, especially in the context of fierce competition in the consumer goods category, where there is a clutter of alternative brands and their advertisements, vying for consumer attention. This article takes a look at the conceptual background to the subject and delineates contemporary examples of celebrity endorsements on Indian television.

Product Placement in Films

-- R Harish

Product placement in films is becoming increasingly common in recent times. This form of indirect advertising is quite advantageous, as it provides an opportunity to communicate to a captive audience, which is in a receptive mood. This is in sharp contrast to conventional advertising, where there is massive overload and clutter, and the audience tries to avoid advertisements. Product placement is well-established in Hollywood films, where it has reached a stage of maturity. Closer home in India, product placement in films is gaining ground and is heralding a change in entertainment economics.

Social Media Marketing: A Buzz on the Internet

-- Syamala Devi Challa

Online marketing has been evolving continuously with the passage of time. For a while, keyword campaigns and banner ads used to be the choice for advertising in cyberspace. However, the development of online social networks and the accompanying technological changes led to a new form of marketing known as Social Media Marketing (SMM). The techniques of SMM help the companies, particularly the newly established and small ones, reach the mass market rapidly and inexpensively. This article provides an overview of SMM including its characteristics, advantages, disadvantages and the possible future.

Marketing Food Products to Children

-- Amitabha Ghose

The food and beverage industry views children as a major target market. As a result, children are now the target of intense and specialized food marketing and advertising efforts, especially those related to junk foods. Marketers are interested in children as consumers because of their purchasing influence and as future adult consumers. While marketing to children is at present largely self-regulatory, the author feels there is a strong need for more stringent regulatory mechanism in the Indian context.

Surrogate Advertising in India: A Never Ending Dilemma

-- B Balaji Satya Narayanan

In India, it is perfectly legal to manufacture liquor and cigarettes and sell them freely, but it is illegal to advertise them through the public media. And this is precisely the context in which we are faced with surrogate advertising. Though the law bans surrogate advertising, there is no practical enforcement as it is difficult to establish clearly that a particular product being advertised is indeed a "surrogate product" and not a "legitimate business." The solution perhaps is to explore the possibility of a ban on the further extension of alcohol and tobacco brands into other categories.

Life Insurance Advertising in India: Recent Trends

-- Kisholoy Roy

Historically, life insurance in India had witnessed very little advertising in the mass media; as it was largely sold through insurance agents. Moreover, the need for advertising was not felt till the late 1990s, as there was only one player in the market _ The Life Insurance Corporation of India. However, post 2000, there has been a rapid proliferation of private insurance companies. As a result, they released a variety of advertisements. They have used testimonial ads, introduced fictional characters and have adopted the celebrity endorsement route. However, regardless of the format, innovative campaigns with distinct positioning to generate significant brand recall, and which also highlights the importance of life insurance in an engaging manner, appear to be the most successful.

Advertisement Strategy of Banks: Need for Radical Change to Restore Customer Confidence

-- S N Ghosal

The global meltdown has completely shaken the public confidence in the financial markets. This is the result of constant exploitation of gullible investors who were lured by exotic and unintelligible financial instruments with high ratings, secured in collusion with the rating agencies. Advertising too has played its vicious role as all efforts were made for the expected returns turning a blind eye to its latent risks.To restore confidence among investors in the financial markets, the advertisement strategy should be transparent, informative and simple in its communication.

Communication Sells!: Lessons from Airtel's `Big Idea'

-- Bedabal Ray

There has been a lot of research, debate and argument on what should be the `Big Idea' or the communication theme to promote a brand. Many companies have successfully maneuvered Big Ideas well and strategized their communication to become the world's most successful brands. Nike started with "Just do it", BMW has its tagline, "The Ultimate Driving Machine", Tata Steel says, "We also make steel" and so on. This article takes a look at the communication strategies of Airtel and other telecommunication service providers in the Indian market.

Issues and Challenges in Rural Advertising and Promotion in India

-- Anuradha

The rural market for many products is growing rapidly; and simultaneously, the tastes and preferences of rural consumers are undergoing transformation. Rural advertising is, therefore, gaining ground in today's competitive world. The products that are offered to rural consumers may or may not be different. But the way they are marketed has to be carefully thought out. To cope with these challenges, marketers use a variety of advertising and promotional techniques and also media which are unique to rural areas.

Big TV's Take-Off on Digital TV's Teaser Ad Is it Ethical?

-- Sandhya E and Anu K

The year 2008 witnessed remarkable growth in the Indian direct-to-home television services market. At the same time, increase in the number of players made the situation more competitive. This led to the adoption of unconventional advertising strategies to attract and retain customers. Reliance ADAG's Big TV made a sequel to the teaser ad campaign of Airtel's Digital TV, which made it look as through Digital TV's teaser advertisements actually came from Big TV. Digital TV's advertisements had not carried any information about the brand and product; and moreover, the brand color of both the players was red. These aspects prompted Big TV to mimic Digital TV's teaser ads and take the opportunity to promote its own brand of direct-to-home television services. Big TV's ad hijack posed a set back to the effectiveness of Digital TV's pre-launch campaign. Nonetheless, Digital came up with a powerful post-launch campaign, which helped in strong positioning of its brand and services. However, the tactics played by Reliance's Big TV prompted a debate among advertising analysts. Was it ethical on the part of Reliance to hijack the competitor's teaser campaign? Would this have a negative impact on Reliance's brand equity and business? Or was it a smart and prudent move and should it be commended as good advertising strategy? How would this incident influence the future of teaser ad campaigns in India?

Corporate Branding Perspectives and Experiences

-- Consulting Editor: R J Devi , Reviewed by S Murali

The book Corporate Branding – Perspectives and Experiences covers both conceptual and practical aspects of Corporate Branding. The book comprises very good reading material on global trends in corporate branding, branding strategy, and steps needed to build, manage and sustain corporate brands.

Global Executive Summaries
  • The Role of Word-of-mouth and how it can be used to Develop Competitive Advantage for a Destination Full Text: www.travelmichigannews.org
  • Tips for Effective Word-of-Mouth Marketing Full Text: www.glmarketresearch.com
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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