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Management

HRM Review


April' 05
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Profits Through People
Integrating People with Business Strategy for Value Creation
Strategic HRM: Changing Role of HR
Behavior: In a Nutshell
Humanized Corporate Governance: A Fine Balancing Act
Corporate Women: Leading the Way
Philosophy of Scientific Education: A Guide to Educational Management
     
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Profits Through People

- - P V L Raju

The essence of a business strategy is value creation for all stakeholders. The main focus is on delivering superior value to customers and building superior relationships with suppliers and distributors. Yet there is a disturbing disconnect in organizational management. While on one hand, research and experience increasingly point to a direct relationship between organizational effectiveness and people management skills, on the other hand, trends in management practices are not in tune with the research evidence. We propose to look into various dimensions of linking business strategy to people.

Article Price : Rs.50

Integrating People with Business Strategy for Value Creation

- - K Mallikarjunan

The highly potent workforce performs not only the function of product generation but also that of value creation for all stakeholders. Just like any asset that needs to be serviced and overhauled to give better service, the human capital also needs to be trained and empowered to churn out its best through an appropriate business strategy in the function of value creation.

Article Price : Rs.50

Strategic HRM: Changing Role of HR

- - Amitabh Deo Kodwani

We all know the kind of environment we have around us today. The two words "liberalization" and "globalization" have changed everything, including internal organizational policies, which were fixed and rigid at one point of time. In fact, this changing environment has forced organizations and CEOs to change their way of thinking towards internal and external customers, organizational policies, and the business in total. The only way to differentiate between two organizations is through the quality and commitment of the workforce. Especially if we look at the changing role of the Human Resource Management (HRM) function in any business organization, we will find that it has now taken the front seat and has got great recognition. Though HRM has become an important and challenging function, it still has to prove itself to be one of the strategic partners of any business organization. Strategic HRM is the need of any business organization in order to survive and grow in this competitive and challenging global environment.

Article Price : Rs.50

Leadership is Branding

- - Hemant Karandikar

Successful branding and great leadership require vision, values, performance, style and community building. Branding must lead to demonstrable improvement in the lives of customers and performance of the companies.

Behavior: In a Nutshell

- - R S Kiran

"Face is the index of the mind." This means that all thought invariably translates into expression. The mind and body share a cause and effect relationship. It has been an intriguing area of study through the years, for innumerable philosophers have spent their lives in understanding the dynamics of the human mind and behavior. This article summarizes the dynamics of behavior in easily understandable terms.

Article Price : Rs.50

Humanized Corporate Governance: A Fine Balancing Act

- - Radha Mohan Chebolu

Value creation largely depends on the success in business strategies. The real value of goods demands focus, discipline and execution in all the attempts made by the management. A proper balance between people's aspirations and businesses' demands could be attained with the implementation of a corporate governance strategy that gives priority to the human element in the organization.

Article Price : Rs.50

Using Root Cause Analysis to Hire Better People

- - Lou Adler

Root cause analysis is a method of digging deep into the issue of any problem rather than adjusting with the available superficial information. The reliance on traditional job descriptions is the real problem. Understanding the problem is the first step to developing a solution. How to understand the recruiting process better and how to identify people with high potential is the focus.

Corporate Women: Leading the Way

- - V Venkataramani

In the global business arena, where competition is increasing rapidly, the role of women as business leaders and managers is on the rise. Women are competing on par with their male counterparts. In achieving success, women leaders have exhibited various leadership styles and traits. The leadership styles of some of the leading women managers in India and the common leadership qualities that these leaders exhibit are analyzed.

Article Price : Rs.50

Philosophy of Scientific Education: A Guide to Educational Management

- - Samavedam Srinivas

Evolution of scientific education is not possible without a scientific understanding of nature. Great personalities like Raja Rammohan Roy, Swami Vivekananda and Pandit Ishwar Chandra Vidyasagar brought modern education to the doorsteps of our motherland. Ours is a rural-oriented country with the majority of people living in villages. Educating these masses is an arduous task and for this scientific education is a very useful tool. This paper discusses the psychological and social barriers in the implementation of scientific education for our people at large and the rural masses in particular.

Article Price : Rs.50
HR Perspectives
  • Human Capital Measurement: How Do you Measure Up?
  • The Hidden Costs of Poor People Management
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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