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Management

HRM Review


April' 06
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Employee Engagement: New Corporate Perspectives
Employee Engagement : An Emerging Paradigm
Engaging the Workforce: Employee Value Proposition and Culture Building
Employee Engagement : An Evolving Perception on Work Culture
Employee Engagement : Emotional Bond between Employer and Employee
Organizational Commitment of Employees at Workplace : Concept and Strategies
Workplace Bullying
e-HR : The Source of Competitive Advantage
The New Face of Performance Appraisal: ONGC Experience
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Employee Engagement: New Corporate Perspectives

- - Andrew Dutta

Products and process alone cannot help organizations sustain loyal customers. They also need highly motivated, dedicated, and involved employees who are very passionate about their work and organization; in short, they need `engaged employees. But nurturing engaged employees requires a lot of effort and skill on the part of HR managers and calls for a different HR philosophy in the organization. This article provides some prescriptive measures as to how HR managers can help their employees become engaged with their work and organization.

Article Price : Rs.50

Employee Engagement : An Emerging Paradigm

- - K Sangeetha

`Employee Engagement is the new buzzword. A business success is directly linked to the commitment of the employees. Organizations that constantly keep themselves aware of their employees needs with the help of employee satisfaction surveys will have a competitive advantage over those who dont. In a nutshell, successful companies are those that recognize opportunities to foster employee engagement.

Article Price : Rs.50

Engaging the Workforce: Employee Value Proposition and Culture Building

- - Palak Mahendru and Swati Sharma

A successful organization is built with its employees contributiona contribution that will not be effective unless its employees are engaged in strategic decision-making and other initiatives. Employee Engagement ensures the successful execution of any business strategy. Engaged employees are the competitive advantage of an organization and play the most important role in the implementation of their organizations business initiatives.

Article Price : Rs.50

Employee Engagement : An Evolving Perception on Work Culture

- - Radha Mohan Chebolu

In the knowledge economy, corporate houses have to address the core issues of Human Resource Management (HRM) like employee engagement. This article throws light on the need for getting extra efforts from the employees.

Article Price : Rs.50

Employee Engagement : Emotional Bond between Employer and Employee

- - K Mallikarjunan

Along with common financial incentives like increments, bonuses and other perquisites, a conducive atmosphere in the workplace also raises the employee to the level of an engaged employee, as he feels wanted and respected in the warmth of such a business ambience and develops a sense of trust in the employer.

Article Price : Rs.50

Organizational Commitment of Employees at Workplace : Concept and Strategies

- - KH Rao and HR Unnava

Organizational commitment of employees is an intangible asset for an organization to derive a strategic advantage over competitors. Commitment influences sustainable growth and development of the manufacturing organizations in general and service organizations in particular, where employees attitude and behavior have a strong bearing on customer loyalty. Organizational commitment has been reported to be influenced by organizational characteristics and culture, leadership styles, organizational communication, training and development activities, job satisfaction, job stress management, etc. This article discusses the concept, antecedents and consequences followed by the appropriate strategies to be adapted by organizations to enhance employee commitment in the new era of liberalization, privatization and globalization.

Article Price : Rs.50

Workplace Bullying

- - ME Vijayalakshmi

Workplace bullying is one of the most insidious and destructive problems; it is also the least documented and most tolerated. Bullying at the workplace as an issue came to prominence only in the 1990s. It constitutes unwanted, offensive, humiliating, undermining behavior towards an individual or group of employees. It affects working conditions, health and safety, domestic life and the right to equal opportunity and treatment. This article defines workplace bullying, its effects and proposes remedial steps to prevent bullying.

Article Price : Rs.50

e-HR : The Source of Competitive Advantage

- - S Jaya Krishna

Escalating business imperatives in recent times are forcing HR departments to adopt innovative, real-time and interactive HR transaction and delivery systems. Besides, effective management of HR is increasingly turning out to be a source of competitive advantage for organizations. E-HR has emerged as a sustained trend and source of innovation at both strategic and operational levels. E-HR uses the conventional IT and web-enabled technologies to develop HR systems and deliveries. The implementation of an e-HR strategy can have far-reaching benefits including enhanced service delivery, better productivity and cost savings. It also helps maximize a companys progress toward a knowledge economy and increased shareholder value.

Article Price : Rs.50

The New Face of Performance Appraisal: ONGC Experience

- - PRK Raju and LK Jena

Performance appraisal system requires constant innovation and revitalization. If the appraisal system has to serve the organizational purpose, organizations must learn how to treat people as people and not as statistical data. Multiple resources and methods of assessment and feedback should be encouraged in organizations. This case study provides the background and description of performance appraisal system and its different methods; further it gives a detailed insight into the new performance appraisal system of ONGC.

Article Price : Rs.50

Power Mentoring: How Successful Mentors and Protégés Get the Most Out of their Relationships

- - Ellen A Ensher and Susan E Murphy

Global Executive Summaries

  • Why Humanistic Approaches in HRD Wont Work?
    Full Text: Human Resource Development Quarterly, Vol. 16, No. 1, 2005.

  • Leading Creatively: The Art of Making Sense
    Full Text: www.iveybusinessjounal.com

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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