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Management
Global CEO
April' 07
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Leadership in learning organizations : Situations that may enhance learning in organizations for the global CEOs
Demand planning in Indian firms
Human capital management : The competitive advantage
The brand new HRMS
Executive compensation : In spotlight
Team-based working leads to organization's success
Dell 2.0 : The Return of Michael Dell
Japan's rate hike : Caveat 'carry' traders?
Mexico : Unraveling new boundaries for the Indian Pharma Industry
Change management
     
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Leadership in learning organizations : Situations that may enhance learning in organizations for the global CEOs

- - Dr. Paul B Carr and Dr. Michael Hartsfield

There are a multitude of opportunities for the global CEOs of today to enhance their organizations. One paramount consideration for them is to create environments conducive to enhanced learning within the organization - in essence, create learning organizations that augment, support and embrace learning. The global organization may realize profound cultural benefits through creating environments where learning is a paramount consideration. One avenue of consideration is to create environments conducive to autonomous learning in the global organization where learning endeavors are designed and practiced throughout the entire organization. This scenario can be described as bottom-up learning where the employees and other citizens of an organization influence the upper-managers as well as the leaders of the organization. The implications for this type of learning organization may prove to be a consideration for the global CEOs.

Article Price : Rs.50

Demand planning in Indian firms

- - Rakesh Singh

Fully understanding firms' demand, i.e., what drives and what makes it change, is the only effective way to help any organization quickly and consistently drive out costs and increase customer satisfaction. Achieving accurate forecast is critical. Despite substantial commitment to forecasting many companies do not feel they are getting their money's worth. In order to understand the practice of forecasting in Indian firms, we conducted an exploratory survey. We looked into, the use of forecasting techniques and the practice of demand planning in Indian firms. Results indicate that the forecasting practices are still dependent on time series methods or rule of the thumb. Demand has become dynamic but the organization forecasting techniques have remained static. The organizational design does hinder the process of forecasting demand. The firms need to define new structures, processes and linkages between structures and processes.

Article Price : Rs.50

Human capital management : The competitive advantage

- - Chitra Mukunnan

Human capital is the sum of employee's skills, competencies, talents, creativity and know-how. Within each employee is the knowledge the organization seeks to utilize. This human capital can be acquired through a variety of means-formal education, life experiences, job training, and on-the-job learning-to name just a few. Employees bring their human capital to the job and in return the organization invests in them through pay, benefits, intrinsic job satisfaction, rewards and recognition for good performance and provide a learning environment to help the employee advance professionally. Employees aren't simply a cost of doing business. They are the business. Leading organizations look at their employees not as liabilities but as assets. Employees determine the success of everything an organization does-from servicing customers to running an efficient supply chain. Placing the right people with the right skills in the right positions will culminate into a knowledgeable and committed workforce. H capital management is necessary to ensure that human resources are effectively utilized and they support the vision and mission of the organization.

Article Price : Rs.50

The brand new HRMS

- - S Jaya Krishna

Modern HR Management Systems carry more potential with them when compared to their earlier versions. What was confined to automation of routine HR processes/functions like payroll administration, benefits management, application tracking, time and workforce tracking, etc., have now included both tactical and strategic HR support functionalities.

Article Price : Rs.50

Executive compensation : In spotlight

- - V Venkateswara Rao

The recent amendment to reporting rules by SEC will force companies to disclose more about executive compensation than ever before. On the other hand, investors will get a much clearer idea of all sorts of rewards and perks being generously lavished on top executives. Further, the same new rules would allow shareholders to make better decisions about the appropriate amount to be paid to top executives.

Article Price : Rs.50

Team-based working leads to organization's success

- - Shirshendu Ganguli

The article discusses the new phenomenon of team building - Team-Based Working (TBW), which is fast becoming a popular method to build effective and successful organizations based on teams. TBW implementation is not easy as one has to look into a lot of modalities throughout the organization. But it pays off as it helps in maintaining sustainable success. In fact, it is moving very fast towards becoming a widely accepted corporate strategy.In fact, it is moving very fast towards becoming a widely accepted corporate strategy.

Article Price : Rs.50

Dell 2.0 : The Return of Michael Dell

- - Amit Singh Sisodiya

Dell which boasts of its lean and efficient operations has shockingly put on a lot of flab. This is evidenced by the ever growing headcounts in the company that has been losing sales. Downsizing alone cannot be the complete solution for Dell. With the return of Michael Dell as the CEO of the company once again, it remains to be seen how he embarks on his operation 'fix Dell'.

Article Price : Rs.50

Japan's rate hike : Caveat 'carry' traders?

- - N Janardhan Rao

Bank of Japan's second rate hike in a year's time though signals that the country's economic recovery, after a long slump, is on track, it is also an attempt to curb the trillion dollar 'carry' trade, which is largely blamed for the growing global imbalances and volatility in global financial markets.

Article Price : Rs.50

Mexico : Unraveling new boundaries for the Indian Pharma Industry

- - Prof. Neeraj Mankad

The winds of globalization have finally reached the Indian shore and we are witnessing the birth of the Indian multinational. The Indian pharmaceutical industry, as per a recent Business Standard report states, is ranked 4th in terms of volume and 13th in terms of value. This industry is now gearing up to explore newer markets across the globe. Mexico is an attractive destination for this growing industry. This article explores the untapped potential and opportunities in the Mexican pharmaceutical industry and provides guidelines for Indian companies who wish to exploit this opportunity. The authors, through their suggestions, try to propel the Indian pharmaceutical companies towards success in this market, by identifying product segments based on the strengths of the Indian industry.

Article Price : Rs.50

Change management

- - Harsh Arora

Change in an organization is necessary. But, is it always necessary? If an organization is achieving its desired objectives, customers are satisfied and it is continuously attaining competitive advantage, is change really needed? On the other hand, if change is necessary and an organization is avoiding it and then try to change after a certain point of time, the order of the change would create enormous pressure on the employees. Is the organization right in doing so? Examples in the industries and researches say that change is compulsory. So, a path in between, i.e., change as and when required can be an option. This article deals with the same subject matter.

Article Price : Rs.50

The Fortune at the Bottom of the Pyramid : Eradicating Poverty Through Profits

- - Author : C K Prahalad Reviewed by Prof T Venkat Ram Raj

Management Guru, C K Prahalad argues that a huge opportunity lies in perceiving and understanding the problem of serving the teeming millions, different and optimistic angle and private sector should devise ways of identifying the potentiality of the poorer sections and serving them profitably.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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