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Management

HRM Review


April '08
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Evaluating a Leadership Development Program
Leadership in Higher Education
Succession Management : Lead the Tomorrow's Leaders
Are Leaders Born or Made?
Servant Leadership
Lean Leaders :The New Face of Millennium Leadership
Corporate Blogging : An Innovative Tool for HRM
Social Relations : Relevance to Human Resource Management
India's Competitiveness and Employability Skills : An HR Perspective
HRM @ Work in the Network Economy : An Assessment
Managing Peak Performance
E-Recruitment : A Growing Arena of Job Portals
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Evaluating a Leadership Development Program

-- Sumati Reddy and Lalithya Rani

Evaluating a Leadership Development Program (LDP) can provide the management with abundant information on the extent to which learning has taken place-the gap between intended and actual output accrued through the application of learning, the shortfalls of the training, etc. The article attempts to showcase the importance of the evaluation phase of a LDP, which many companies ignore. It also cites a few evaluation models that companies have adopted to understand the benefits reaped out of their LDPs.

Article Price : Rs.50

Leadership in Higher Education

-- PK Dutta

In the recent past, concern over the for quality of education in India has been on increase. The unease is no longer limited just to educationists and educational institutions. The parents, employers, governments and many others are becoming just as concerned. In his recent writings on Indian education, Philip G Altbach, a noted educationist, avers that `a world-class country without world-class higher education is India's 21st Century dilemma'.

Article Price : Rs.50

Succession Management : Lead the Tomorrow's Leaders

-- Kunal Gaurav

Nowadays, business is becoming more complex than ever before and posing a severe challenge to top-level managers to attract and retain quality human resources for various managerial roles. When a position falls vacant due to retirement or unanticipated departure of employees from the organization, finding replacement becomes very critical to the business. An effective succession management is one of the best ways to build competitive advantage by ensuring steady and uninterrupted supply of required talent for the various management levels in the organization. Modern succession is not only about finding replacement for top-level managerial roles, but it's also about finding the right talent and preparing them for the next role at all levels of management in the organization.

Article Price : Rs.50

Are Leaders Born or Made?

-- MS Rao

Many authors have defined leadership in various ways. But this article focuses on the ways and means by which any layman can inculcate and cultivate this much-sought-after trait. It clearly differentiates between talent and skill, and concludes that leadership is a skill that can be cultivated by a common man.

Article Price : Rs.50

Servant Leadership

-- Swarnika Dixit

The command and control practices of leadership are no longer required in organizations. It is the servant attitude of the leader that makes the group successful. The following article concentrates on the traits and characteristics of the servant leader and shares the experiences of a few organizations/leaders which/who are practising servant leadership.

Article Price : Rs.50

Lean Leaders :The New Face of Millennium Leadership

-- Srikanta Kumar Padhi

The role of leadership is vital in transforming an organization into a lean enterprise. Leaders are the key factor that guides and drives an organization in the path of success. In this process, the leader must have some unique qualities that can help in achieving world-class competitiveness. He has to act uniquely and innovatively by moving a step ahead of the traditional leadership roles. This innovativeness is nothing but the application of lean practices in the HR function. This article explores the concept of lean leadership in the millennium and also explains why it is important and how it is different from traditional leadership.

Article Price : Rs.50

Corporate Blogging : An Innovative Tool for HRM

-- GC Nag

With the advancement of information technology all around, careful use of corporate blogging can help management resolve complex issues in human resource management, especially in areas of performance management, employee communication, recruitment, etc. This article examines the advantages and limitations of corporate blogging and discusses how this technique can be further used for developing fruitful communication throughout the organization.

Article Price : Rs.50

Social Relations : Relevance to Human Resource Management

-- Ashis Roy

We, being social creatures, depend on social relations for our very existence. Thus, our inherent dependence on relations is expected in organizational environment too. Presence of "social relations" can mitigate many problems related to HR.

Article Price : Rs.50

India's Competitiveness and Employability Skills : An HR Perspective

-- P Soma Raju

In India, the economic and employment growth should go hand in hand to sustain its growth momentum. This article highlights the sector-specific employment growth projections, surplus manpower and shortage of skills. It also discusses, from an HR perspective, the issues of Indian education, culture and values and their contribution to human resources development.

Article Price : Rs.50

HRM @ Work in the Network Economy : An Assessment

-- S Murali

In the present era of network economy, wherein the economic activities are driven by a network of relationships and transactions occurring at different points across the globe, there is a need for different behavioral outlook among all of us. As people are involved in these activities, the network rules of HR seem to be quite different from the traditional ones. This article, aims to assess the current status of some HR practices in business enterprises of network economy.

Article Price : Rs.50

Managing Peak Performance

-- Vara Prasad

The only way for an organization to succeed in today's competitive environment is for it to help its employees achieve high performance. This article focuses on a manager's most significant job of creating an environment that motivates and develops people to perform their best for the accomplishment of organizational goals.

Article Price : Rs.50

E-Recruitment : A Growing Arena of Job Portals

-- Shefali Goyal

Information Technology and Internet have changed the face of an organization. Never more has the concept of "boundaryless organizations" been more apt than in today's world. Internet has increased the reach of organizations both in terms of markets and manpower. This article highlights the impact of Internet on recruitment. It also discusses the concept of e-recruitment from the perspective of employers and job-seekers, and throws light on the growing world of job portals in e-recruitment arena in India.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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