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Management

 HRM Review


April '10
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Human Resource Accounting Practices in India: A Study of Select Companies in the Indian IT Sector
Developing Proactive Organizations for Future Challenges
Corporate Social Responsibility : Proximity to Human Resource Management
Narcissist Leaders : New Organizational Ogres?
Pink Slip Management in Employee Life Cycle
Role of HR in Crisis Management
Chanda Kochhar as the CEO of ICICI Bank: Can She Manage the Mandate?
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Human Resource Accounting Practices in India: A Study of Select Companies in the Indian IT Sector

-- Debasish Sur, Uttam K Dutta, and Amir Jafar

The concept of Human Resource Accounting (HRA) has been appreciated by the accounting profession and, by and large, its usefulness has also been acclaimed in the literature. With the emergence of knowledge economy, HRA has been accepted as a point of immense importance and the growing awareness about it among stakeholders has been noticeable. The present article makes a comparison among three well-known IT companies, namely Infosys, Satyam and KPIT Cummins, with regard to their HRA practices. This article also identifies the strengths and weaknesses of the companies in respect of such practices and finally suggests a suitable HR disclosure model for the IT companies.

Article Price : Rs.50

Developing Proactive Organizations for Future Challenges

-- Payal Johari

Today's business complications, in the aftermath of the recent global meltdown, have adversely impacted some of the most reputed companies globally, which need to be addressed by adopting farsighted strategies. Although markets are showing signs of revival from the worst ever corporate shocks, yet there are apprehensions as to whether it would be a smooth ride from now on. The waves of uncertainty that have shook the roots of many companies in the recent past may resurface with wider implications than before. In such challenging times, it is, not only imperative to reassess our organizational capabilities, but also adopt such proactive strategies that can lay a strong foundation for the companies, making them, not only competitive, but also resilient enough to withstand any unforeseen trouble in the future.

Article Price : Rs.50

Corporate Social Responsibility : Proximity to Human Resource Management

-- Sarang S Bhola and Varsha Nadkarni

Many corporations have adopted Corporate Social Responsbility (CSR) practices while pursuing their business objectives. The entire approach towards the development of the society is very scientific and well thought out. In all such endeavors, the benefits should trickle down to as many stakeholders as possible. These CSR initiatives can be implemented in the organization with the help of Human Resource Management (HRM) concepts like Quality of Work Life (QWL), so that manifestation of the concept of CSR can be visualized. This article tries to explore the various aspects of the CSR concept, as well as QWL. It attempts to establish the correlation between CSR and QWL.

Article Price : Rs.50

Narcissist Leaders : New Organizational Ogres?

-- NR Aravamudhan

Narcissist leaders abound in a corporate boardroom. Narcissist leaders thrive on grandeur and flights of fantasy. They believe themselves to be infallible, omniscient, and omnipotent. This article tries to demystify the persona that makes up the narcissist leader. The article also looks at a few underlying strengths of the narcissistic bosses. Managing narcissistic bosses is an art per se. This article also throws light on the daunting task of managing the narcissistic bosses.

Article Price : Rs.50

Pink Slip Management in Employee Life Cycle

-- K Senthil Kumar and L Gandhi

In times of economic recession, staff freezing is the order of the day. People are the most important and valuable assets in a business organization. Hence, it makes sense for the management to cut employees overhead first before cutting costs elsewhere. Obviously, this sends a wrong signal down the organization. Consequently, people lose their self-confidence and morale. Layoffs might be an opportunity to take a pause or pursue other possibilities. In some years, people will not consider layoffs `soiled' anymore, and take these in their stride as a part of their working life. Subsequently, the working people will be prepared to face any such consequences in the scenario. This article discusses staff freezing during economic recession, presents a comparison between Product Life Cycle (PLC) and Employee Life Cycle (ELC), consequences of pink slip, and the role of human resource department during this phase.

Article Price : Rs.50

Role of HR in Crisis Management

-- Vidya M Iyer

During times of crises, the business and its employees usually live on the edge. In such situations, it is very natural that employees may lose both their intellectual and emotional stability. An individual may go through emotions that range between challenge and trauma. It is the role of HR to build an organizational culture that is leadership-oriented, open, proactive and not afraid of challenges, so that the employees can overcome the stress of crisis and, in fact, rise to a higher competency through learning from each crisis. Towards this end, situations are examined where the management and employees have enabled the organization to emerge stronger out of a crisis.

Article Price : Rs.50

Chanda Kochhar as the CEO of ICICI Bank: Can She Manage the Mandate?

-- Sai Prasanna Ragu and Swapna Pragada

At the dawn of the new millennium, India celebrates the remarkable progress of women in business. Women have made great strides in boardrooms and courtrooms, on screen and in society and are regularly featured on the cover pages of business magazines. Indian women today have broken the so-called glass ceiling to emerge to the top of the corporate ladder. ICICI bank, the leading private sector bank of the country is never bereft of women in senior management positions. Against this backdrop, this case study presents Kochhar's new role as the Managing Director and CEO of ICICI Bank. Highlighting Kochhar's invaluable contributions to the evolution and growth of the company, the case study delves into her stint in successfully running various divisions of the bank and her leadership qualities in handling banking operations during tough times. It offers many intriguing issues to debate on _ whether Kochhar is the right choice to succeed KV Kamath, her capabilities that gave her an edge over other contenders, role of women in business, particularly in sectors like banking and finance, and abilities of women vs. men in leading organizations.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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