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Management
HRM Review

May '04
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Privacy' at Workplaces: Emotional Ragas
The Electronic Game: Employer's Right Versus Employee Privacy
Organizations and the Issue of Employee Privacy
When Employee Privacy Matters Most
Employee Monitoring and the Myth of Employee Privacy
The Human Resource Profession: Insurrection or Resurrection?
The Human Factor in Rewarding Employees
The Impact of Strategic Human Resource Management on Firm Performance
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Privacy' at Workplaces: Emotional Ragas

-- GRK Murty

One evening Jaasree, a young colleague of mine, stumbled into my cabin with a sheaf of papers and stared at me, as though to enquire if I were ready for a dig at them. In the course of exploration, our focus shifted to 'employee privacy' at workplaces. She suddenly became emotional, perhaps because of the topic being dearer to her heart, and proclaimed: "Employees do need privacy and in - fact, everyone of us craves to have private space for him/her in the organization and hence, employers should provide it. I was wonder-struck: What is it that the employees need to hide from employer? What prompts an employer to peep into employee's mind? Why employer is eager to know more about his/her employee? What is this 'employer-employee' chasm on 'privacy' all about? Is it true, as JK said, "The problem is not the world, but you in relationship with another; which creates a problem; and that problem extended becomes the world problem"? The article proposes to examine this.

Article Price : Rs.50

The Electronic Game: Employer's Right Versus Employee Privacy

-- K Mallikarjunan

ith the advancements in technology, companies comprehensively resort to the use of all the "e" facilities like Internet access, network systems, voice mail, e-mail, mobiles, pagers etc., to have a competitive edge in business arena. But, the advent of this technology has created new concerns about employee privacy.

Article Price : Rs.50

Organizations and the Issue of Employee Privacy

-- G Girish Kumar

his article discusses as to how new technology has made monitoring employees by employers possible. It looks at how privacy laws in the Western countries, especially in the US, have attempted to balance two basic interests. Employers' interests in minimizing losses and injuries, and maximizing production; and employees' interests in being free from intrusion into their private affairs. The author also lists in depth, the four types of claims that employees can have against employers in cases of privacy abuse: Intrusion; workplace searches; electronic monitoring; and surveillance. It concludes that both parties have to try to understand the other's point of view, to enable better relations to surface.

Article Price : Rs.50

When Employee Privacy Matters Most

-- Manodip Ray Chaudhuri

Privacy policies and issues apply to the collection, storage, transportation and use of personal information obtained from customers, prospects, business partners, employees, job applicants and retirees. Building a culture of privacy will need a long-term privacy program. The article looks at various issues of employee privacy.

Article Price : Rs.50

Employee Monitoring and the Myth of Employee Privacy

-- Sireesha Mamidenna

Employee privacy is an important component of a trusted workplace. Companies hold a wide range of employees' personal information, some very sensitive. New technologies facilitate information transfer and monitoring of employee activities, communications, and resource use. The article discusses nuances of this issue of employee privacy.

Article Price : Rs.50

The Human Resource Profession: Insurrection or Resurrection?

-- Ashmita N Rao

Human Resource as a profession evolved over a period of years. There were many stages in this process. This article identifies those stages of evolution and looks into each one of them in detail.

Article Price : Rs.50

The Human Factor in Rewarding Employees

-- PVL Raju

In today's technologically advanced workplace, Personal interface by the managers is replaced by computer interface. The article argues in favor of the importance of human interface in the process of rewarding the employees for better performance management.

Article Price : Rs.50

The Impact of Strategic Human Resource Management on Firm Performance

-- Shambhavi Sharma

hieving organizational excellence in today's competitive era is a continuous process and is a result of high performance throughout the organization. Effective corporate initiatives and processes are the bedrock of successful organizations, Human Resource Management (HRM) being the most vital corporate initiative dealing with the 'live brand' of the organization-its people. Hence, HRM function can no longer be treated as a mere support function. In most of the leading organizations worldwide, the HRM function is now being treated as a strategic partner of the organization through, 'Strategic Human Resource Management interventions.' With this backdrop, this paper makes an attempt to highlight the impact of Strategic HRM interventions on a firm's performance and the approaches to evaluate the HR function and its impact.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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