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Management

HRM Review


May' 05
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Making Sense of Intellectual Infrastructure: A Benchmark for High Performance of Organizations
Achieving High Performance
High Performance Work Practices
High Performance Work Systems and Organizational Culture: High Performance is High Quality
Employee Relations and Business Strategies
Positional Competencies: A Checklist for Product and Brand Managers
Strategic Human Resource Management: Why, What and How
Indian Wisdom on Human Behavior and its Superiority over Transactional Analysis
     
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Making Sense of Intellectual Infrastructure: A Benchmark for High Performance of Organizations

- - Radha Mohan Chebolu

An organization's dynamism and performance depends on the extent of its understanding of the utility of "human capital" and its effective management for value creation in the long run. The successful stories of many corporate enterprises speak about the need for developing proper "intellectual infrastructure" in its true sense for efficient management of knowledge resources that enables a company to create its own mark in the global market. The digitalization of essential services for facilitating a proactive role by the HR managers is found to be one of the tools suggested for promoting a learning atmosphere in the organization.

Article Price : Rs.50

Achieving High Performance

- - Sumati Reddy

This article aims to provide a perspective on some approaches to performance management. Some of these approaches are specifically meant to enable the design of an effective Performance Management System (PMS). A few approaches provide a basis for analyzing performance. Other approaches are not solely aimed at enhancing employee performance, but include employee performance management as an integrated goal in the overall scheme of things. The consideration of these approaches in the design of a PMS will serve several objectives in congruence with organizational needs.

Article Price : Rs.50

High Performance Work Practices

- - Sireesha Mamidenna

High performance work practices have gained a lot of currency in popular management jargon. However, there is not much clarity as to what constitutes high performance work practices and their applicability in a global context. Are they really panaceas or another passing fad? The issues related to high performance work practices have been discussed.

Article Price : Rs.50

High Performance Work Systems and Organizational Culture: High Performance is High Quality

- - Swapnika C, Amitabh Kodwani

Ever wonder why some organizations are super-performers and some cannot even reach a sustainable level? If you are thinking that the "super-successful" organizations excel because of their technological competence or financial soundness, think again!

Article Price : Rs.50

Employee Relations and Business Strategies

- - Ramakanta Patra

Employee Relationship Management (ERM) is a cutting edge, complex, and critical business process which enables and energises employees and gives them an effective drive, with additional motivation to do their job better in comparison to the conventional HR practices. It is simultaneously an effective tool to manage the cordial relationship between employees and the HR practices and creating a dedicated and effective work force. It is an integrated HR system which allows employees to participate in a transparent communication in the organization, which helps to achieve organizational goals without any ambiguity.

Article Price : Rs.50

Positional Competencies: A Checklist for Product and Brand Managers

- - Suresh Garimella

Any functionary needs to have a certain level of knowledge and skills. These need to be supported by an appropriate attitude. The abilities of individuals are not uniform across the organizational edifice. Competency requirements vary based on the requirements of the functions and the organizational level of the functionary. The competencies required by various people in the product management function have been reviewed here.

Article Price : Rs.50

Strategic Human Resource Management: Why, What and How

- - Nayantara Padhi

Typically, Strategic Human Resource Management (SHRM) bridges business strategy and HRM, and focuses on the integration of HR with business and its environment. SHRM has become topical in recent years but the definitions, reason of integrating business strategy and HRM, and the process of integration widely vary. Keeping this as the background, this paper tries to contribute to the debate by understanding the genesis, concept, approaches and features of SHRM.

Article Price : Rs.50

Indian Wisdom on Human Behavior and its Superiority over Transactional Analysis

- - K Nagarajan

Organizational Behavior studies the behavior of people in an organization. Though people have many things in common, every individual is different from the other in terms of behavior patterns. The philosophy of organizational behavior recognizes the individual differences between people, the basics of these differences and the scope for their improvement.

Article Price : Rs.50

Inspiring Leadership

- - Jane Cranwell-Ward, Andrea Bacon, Rosie Mackie

Drawing on research findings from the world of competitive sport, Inspiring Leadership is a case study that applies the universally accepted frameworks of motivation, communication, conflict management and organizational culture to gain insight into leadership. What makes the leader an inspiring model for the followers is a complex process unraveled through a scientific and well structured research applied to BT Global Challenge.

HR Perspectives
  • Light the Fire for Great Performance
  • Preventing and Resolving Conflict in your Group
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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