| COVER
STORY
BPO:
A Snapshot through the Lens of HRM
- - Sireesha Mamidenna
The
success of BPOs hinges on the competence of their human resources.
The outsourcing industry has evolved from being a peripheral
player to strategic solutions provider to its clients. Given
this shift in its profile, there is a need to have a re-look
at the various HR-related dimensions in this sunrise industry.
Evolving a set of practices which are unique to the industry
will ensure better employee retention and productivity.
©
2006 IUP . All Rights Reserved
COVER
STORY
Revisiting
the BPOs : Its Time for Image-making
- - Radha Mohan Chebolu
Visualizing a grand future for the BPOs, in view of the
growing market, the corporate houses have to make an attempt
for putting in operation a new agenda of governance. This
keeps in line with the objective of creating a new image for
the `domain-specific vendors upon which the growth of the
business rests. In this article, the core issues that find
relevance in the image-making exercise are discussed besides
revisiting the current scenario from a socio-cultural perspective.
©
2006 IUP . All Rights Reserved
COVER
STORY
HR
Issues in BPO
- - Anandan Pillai
The
Indian BPO industry has attracted the worlds attention by
its wonderful performance. Though western countries view India
as a low cost destination, the talented young pool of BPO
employees is contributing about $5 bn to the countrys GDP.
Unfortunately the boon of the industry is blurring due to
the presence of some issues in Human Resource Management.
The article discusses the HR issues in the BPOs, which need
to be addressed.
©
2006 IUP . All Rights Reserved
COVER
STORY
Indian
BPOs : Unionism and Representation
- - CS Venkata Ratnam
Of
late, the demand for unionizing the BPO workers is gaining
momentum across India. As aspirations and demands of the young
and educated workforce of the BPO industry are quite different
from the traditional workforce, unions are facing difficulties
in organizing employees of this industry. Labor unions need
to reinvent themselves to be of relevance to the workers in
IT and IT enabled services. The article discusses problems
of BPO employees and the ways to unionize them.
©
CS Venkataratnam. All Rights Reserved.
HR
OUTSOURCING
Outsourcing
HR Functions : At the Crossroads
- - Diganta Chakrabarti
American
companies are increasingly outsourcing Human Resource (HR)
functions. This article focuses on the reasons behind such
a move and also studies the possible impact on the profession
of Human Resource Management (HRM) due to such outsourcing
practices. And it also focuses on the opportunities available
for India in the emerging scenario.
©
2006 IUP . All Rights Reserved
GENERAL
MANAGEMENT
Fostering
Innovation for Competitive Advantage
- - Swati Raman
In
a hyper-competitive environment where any core competence
has short life, `Innovation has evolved as the latest corporate
mantra. Innovation is about turning human knowledge and creativity
into value. The Human Resource Department along with the top
management is responsible for inculcating a spirit of innovation
by creating a suitable culture, structure and climate in the
organization.
©
2006 IUP . All Rights Reserved
TECHNOLOGY
DYNAMICS
Dynamics
of Technology Management and Humanware
- - Vishnumurty Narra
This
article analyzes the forces, factors and agents of change
involved in technology management in general and the modern
digital technology management in particular. In order to have
unbridled technology management program without passive or
open resistance, it is essential to undertake technology management
program coupled with the development of humanware simultaneously.
©
2006 IUP . All Rights Reserved
EMPLOYEE
RETENTION
Retaining
High Performers : Issues and Imperatives
- - Ravi Dasari
Modern
organizations are operating in an unprecedented, highly competitive
and turbulent business environment which is characterized
by the globalization of business. Further, todays global
workforce is more mobile than ever before. As a result we
are witnessing a "war for talent" in the marketplace. It is
becoming increasingly clear that employee attrition is a reality
and organizations need to adopt a market driven approach in
dealing with growing attrition. The article analyzes the importance
of employee retention and talent management.
©
2006 IUP . All Rights Reserved
CASE
STUDY
HR
Problems in Hyundai Motor Co.
- - Sanjib Dutta and Ekta Agrawal
©
2004 ICMR. All
Rights Reserved. For accessing and procuring the case study,
log on to www.ecch.cranfield.ac.uk or www.icmrindia.org
BOOK
REVIEW
The
Power of 360 Degree Feedback : Maximizing Managerial and Leadership
Effectiveness
- - TV Rao, Raju Rao
The
book The Power of 360 Degree Feedback - Maximizing Managerial
and Leadership Effectiveness discusses developing leadership
among managers. The authors, by using their real-time experience
in conducting workshops and 360 degree feedback from senior
and top level managers, discuss the qualities, roles and different
managerial styles of an effective leader. And the ways to
develop conducive environment for grooming effective leader-manager.
©
2005 TV Rao and Raju Rao. All Rights Reserved. IUP holds the copyright for the review. |
