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Management
Global CEO
May' 07
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SBI Cards & Payment Services Pvt. Ltd.
Effective leadership : A narrative research endeavor related to long-term organizational success
Result-orientation and effective leadership
Ethical leadership : The new base of power
Executive coaching as a method of top executive development
Islamic values, excellence and leadership
Yin and Yang of CSR : An action plan for CEO
Developing first line leaders
Change management : Strategies for effective leaders
Leaders as superheroes : No more!
     
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SBI Cards & Payment Services Pvt. Ltd.

- - Roopam Asthana

"SBI Card has always been very transparent about the fees, interest and other charges to the customer. Our philosophy has been to be competitive in the market."

Article Price : Rs.50

Effective leadership : A narrative research endeavor related to long-term organizational success

- - Dr. Paul B Carr and Dr. Michael Hartsfield

Effective leadership is a topic of paramount importance for today's global CEO. The construct of leadership is an elusive entity in its own right; however, the commingled construct becomes practically intangible when in concert with the construct of how one leads in an effective manner. This endeavor began as an inquiry about not only leadership but effective leadership with a focus on long-term organizational success. One premise of this endeavor was to refrain from operationally defining the construct for the reader but to provide the perspectives of current CEOs, company owners, workers, and leadership students alike so the reader may utilize the information and operationally define the construct for himself and apply the perspectives accordingly.

Article Price : Rs.50

Result-orientation and effective leadership

- - Dilip Dasgupta

Contrary to popular belief, effective leaders need not represent any stereotype like being a great orator or having a charismatic personality. Rather than possessing certain traits, those who do certain things right, tend to achieve great success as leaders. It calls for a strong result-oriented approach, strategic thinking, implementation of shared decisions by involving people at all stages and by sharing credit, but not the blame. Successful leaders study the environment, scan it for opportunities and persuade those who are going to be affected by the proposed changes that it is both in their own and their organization's interests to adopt what they are suggesting. They handle `people issues' with sensitivity.

Article Price : Rs.50

Ethical leadership : The new base of power

- - Sumati Reddy

Ethical leadership is a vital requisite for the long-term sustainability of any organization. It can play a key role in setting the foundation for an ethical culture. The benefits of ethical leadership are manifold: No hidden agendas, no backstabbing, exerting an overall ethical influence over others, improved reputation, increase in market power and market share, customer satisfaction etc. This article dwells on ethical principles to draw ethical behavior guidelines for leaders to enable them in building an ethical work culture.

Article Price : Rs.50

Executive coaching as a method of top executive development

- - Dr. Myra E Dingman and Dr. Sergio Matviuk

Executive coaching has emerged as a successful leadership and executive development method. Companies make important investments to buy executive coaching services, hence the number of executive coaches has grown exponentially around the world. However, executive coaching is not the magic solution for all leadership and executive development needs of an organization. It is effective when a proven executive coaching process is followed and implemented to respond to executives' complex organizational, personal and professional situations, and when integrated into traditional methods of leadership and executive education.

Article Price : Rs.50

Islamic values, excellence and leadership

- - Prof. (Dr.) Patrick Low Kim Cheng

In this article, a university don speaks of certain key leadership lessons or principles derived from Islam, one of the world's most venerable religions. What is advocated is the pursuit of excellence and father leadership, an exemplary leadership style that shows care and concern. Teachers partnering with Muslim academicians and scholars, and community leaders educate and train the new generations to bring about greater understanding within the Muslim community. Muslim leaders too can indeed become positive change agents for their communities and their larger society.

Article Price : Rs.50

Yin and Yang of CSR : An action plan for CEO

- - Prof. S Murali

The article examines in detail the roles and responsibilities of various stakeholders in the domain of Corporate Social Responsibility (CSR). Based on the literature available and the study of various contemporary issues concerning the topic, an attempt has been made to fix a working model that can be used by large enterprises which intend putting in place a long-term sustainable model of CSR in their enterprise.

Article Price : Rs.50

Developing first line leaders

- - A V Vedpuriswar

Developing first line leaders is the strategic challenge for many companies today. These are people who have become leaders for the first time in their career. The transition from individual worker to team leader poses formidable challenges. The top management has a high stake in this process and should provide all help to make the transition smooth.

Article Price : Rs.50

Change management : Strategies for effective leaders

- - A Venkata Subramanian

Change is a fact of life in the current competitive and dynamic business world. It is a complex process and is prone to high rate of failure. Effective leaders are those who can develop proactive and innovative approaches to succeed in change management. They should understand the drivers of failure in the area of change management, handle both the `people' and `process' sides of change, develop suitable `situational' leadership styles and aim at transforming their organizations from `static' to `learning' organizations so that they can overcome resistance to change effectively.

Article Price : Rs.50

Leaders as superheroes : No more!

- - Amit Singh Sisodiya

Like in mythologies, in businesses too, the fancy for superheroes has been prevalent for long. However, the heroics of the likes of GE's Jack Welch would be rare to happen.

Article Price : Rs.50

Business Strategies in Transition Economies

- - Author : Michael W Pen Reviewed by Dr. V S Pai and Sanjit Kumar Roy

This treatise provides a snapshot of the evolution of socialism in transition economies-former socialist countries of East Asia, Eastern and Central Europe, and the relatively newly formed independent states of Soviet Union-along with the characteristics of their transition. Based on his research, the author proposes a new firm-centric perspective, which has certain advantages like stimulation of competition among the firms and readiness to respond to any change in the environment. It connects state-level policies such as liberalization and privatization with individual-level management decisions like restructuring and networking, thus creating a critical macro-micro link. This thought-provoking work will prove to be a valuable tool for both academics and business executives who want to operate in the uncertain emerging territories.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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