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Management

HRM Review


May '08
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HR Managers as Change Managers
The Strength of HR as a Vehicle for Change
Organizational Change and HR Role
Motivating for Retention
Engage Employees to Retain Them
Philosophy of Motivation : A Strategy to Retain Manpower
Body Language and Attitude
Listening Skills
Learning : Is it An Art? Or Science? Or Both?
Managing Employees in Knowledge-Intensive Firms : A Paradigm Shift from Personnel Management to HRM
Women in Leadership : A Discussion
Job-hopping : Chasing Dreams?
Once an Employee, Always an Employee?
Leadership Talent in Asia: How the Best Employers Deliver Extraordinary Performance
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HR Managers as Change Managers

-- K Mallikarjunan

Organizational change is generally called for because of external and internal factors, like competitive forces and consumer patterns (external) and need for reorganization (internal) in the light of changing business environment. To be successful in managing change, the HR team should pick up new perspectives that will encompass not only the conventional HR tasks but also active participation in business matters to the extent of gaining a degree of awareness of the business nuances. Such awareness will enable the HR team to make useful contribution to the adaptive strategies of the corporate towards the changing environment. And HR managers should also develop themselves into capable "change managers" as long as the economy is dynamic and evolving.

Article Price : Rs.50

The Strength of HR as a Vehicle for Change

-- Kailash Chandra Diwan Behera

In the present scenario of tough business competition, there is always a need felt for star performers and outstanding personnel, who have the vision to fetch the best results for organization. In this rivalry-filled corporate environment, it will be quite appropriate to acknowledge that only those who believe in achieving the maximum potential with interest and gusto have a winning edge. This article throws light on human resource as an asset and an integral part of a successful organization.

Article Price : Rs.50

Organizational Change and HR Role

-- T Kiran Kumar

Nowadays, organizations are greatly focusing on their change programs and have become increasingly demanding with regard to performance outcomes. However, change is stressful to employees and affects their work and quality of life, although beneficial to the organization. It is critically important for the leaders to assess the organizational climate prior to the change process. Successful organizations can benefit from meaningful research that can help identify barriers to change within the organization. There has been a rapid advancement in research addressing these issues in the private sector. New policies and procedures that reflect a proactive rather than a reactive management style are being devised as part of a planned-change effort.

Article Price : Rs.50

Motivating for Retention

-- William J Rothwell

Motivation is a topic of perennial interest. As organizational leaders begin a "war for talent," they need to consider new ways to motivate people to stay. Since much research indicates that people often make decisions to leave because of how their supervisors treat them, it only makes sense to consider ways of improving managers' treatment of workers. This article focuses on this issue.

Article Price : Rs.50

Engage Employees to Retain Them

-- Ajay Chandra S

Business environment is becoming increasingly competitive every day and organizations that are able to optimally leverage the capabilities of their employees will gain a definite edge over others. Employees may have hidden talent and potential to make higher contributions that can surprise their leaders. However, all employees may not willingly put the extra effort to accrue more benefits to the organization. Only some employees tend to love their organization so much that they are willing to expend greater effort beyond their call of duty so that the organization benefits. Such emotional connection with the organization/profession is called `engagement' and such employees are termed as more engaged employees. This article provides insights into various practices which can help organizations achieve the highest levels of employee engagement and thus enhance the productivity and performance.

Article Price : Rs.50

Philosophy of Motivation : A Strategy to Retain Manpower

-- Kirit N Naik

Like fuel is needed to run a vehicle, motivation is needed to drive action. Motivation to act and/or perform comes on account of some trigger such as cause-objective, curiosity, faith, loyalty, etc. The motivation drivers vary from person to person, from time to time and from situation to situation. While it needs to be admitted that in the case of large organizations involving thousands of people, some degree of uniformity is essential for disciplined policy approach and manageability, it needs to be remembered that a personal touch will go a long way in deeprooting sustainable motivation drivers.

Article Price : Rs.50

Body Language and Attitude

-- Shyamola Khanna

Very few people understand the impact of body language on communication. Without opening your mouth, your attitude shows up. Therefore, it is important to understand the ramifications of body language. And it is imperative that you work from the inside out to really understand and make changes in yourself.

Article Price : Rs.50

Listening Skills

-- MS Rao

The article focuses on what is the best way of listening. It also comes out with secrets and strategies to listening for both students as well as professionals. At the end, the article concludes that listening is not an inborn trait but a skill that can be acquired by continuous practice and training.

Article Price : Rs.50

Learning : Is it An Art? Or Science? Or Both?

-- Manishankar Chakraborty

The concept of learning has undergone a change. The key to success for any individual, irrespective of his background or profession, is learning. The factors influencing the learning process may have changed with the changing times, but what has remained constant is the fact that there is a synchronized approach between the internal and external environmental factors for the learning process to be a successful one.

Article Price : Rs.50

Managing Employees in Knowledge-Intensive Firms : A Paradigm Shift from Personnel Management to HRM

-- Sreekumar P

Information is now regarded as the fifth component of business inputs, the first four conventionally being man, machine, materials and money. Knowledge-intensive firms which strive to create, organize and package knowledge as products and services constantly focus on improving their human capital, mostly contributed by their workers more popularly known as knowledge workers. This article analyzes and compares certain critical HRM strategies with respect to the management of knowledge workers and how the knowledge workers and those who manage them can understand their roles better and contribute to the upgradation of human capital of their firm.

Article Price : Rs.50

Women in Leadership : A Discussion

- Subhasree Basu Roy

Leadership skill traditionally had a masculine flavor. It was strongly contended that leadership qualities were solely in the male domain. This was further supported by the belief that women themselves were averse to leading an organization. But this proved to be more a myth than a reality. Globalization and the subsequent age of cut-throat competition threw wide open the gateway to corporate leadership positions for women. Research studies and data suggest that women also rose to the occasion and proved their capabilities as business leaders. This article is a conservative attempt to capture a glimpse of the current status of women leaders, their leadership strategies and the yield of such innovation in organizational matrix.

Article Price : Rs.50

Job-hopping : Chasing Dreams?

-- Shalini S

Initially with less number of companies, employees generally used to stick to a single parent company until their working years were over and opt for a silent retirement period after that. But this scenario has changed considerably as the last century has seen a slew of companies coming up in industries as diverse as the manufacturing sector to the services sector. And with a booming economy, these companies are hiring skilled manpower on a large scale. Salaries have shot through the roof and this has made the employee become a lot smarter and sharper. This article analyzes the job-hopping phenomenon.

Article Price : Rs.50

Once an Employee, Always an Employee?

-- Bani Kochar

As the words of Alan Simpson echo in our ears, they make us realize that integrity like management too has become contextual. Gone is the era of bonded labor. It has become a thing of the past. With the advent of liberalization and entry of multinationals into India, since 1991, there seem to be opportunities galore for the talent pool available at the workplace. Employees continually look for greener pastures and switch to companies where they feel they are rewarded. In a dog-eat-dog world out there, what new methods do the companies adopt and what do they do to hire talent and, more importantly, retain it.

Article Price : Rs.50

Xerox's Turnaround : Anne Mulcahy's `Organizational Change' Sauvik Dhar and Vasanthi Vara

Leadership Talent in Asia: How the Best Employers Deliver Extraordinary Performance

-- Authors: Micket Bennett and
Andrew Bell Reviewed by TN Ramakumar

The book does not fit the classic notion of an eruditive treatise but the conclusions it throws open are supported by extensive empirical study. The authors ask the readers to consider the following question: "Your company's most valuable assets will walk out of the door, at the end of today. What makes them want to come back tomorrow passionately feeling about contributing to your business?"

Article Price : Rs.50
Global Executive Summaries
  • Winning the Talent War with E-Recruitment Technology
    Full Text: www.northstarhr.com

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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