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Conflict Management

-- Wayne Turk

Conflict in the workplace can be constructive or destructive for an organization. Most of the time it is destructive affecting morale, productivity and even turnover. This article looks into how to manage conflict in the workplace. It provides definitions, theory, examples, current research results, and practical guidelines on conflict and conflict management. While a manager may force a resolution, that is not usually the best answer. The practical guidance in the article provides managers with several approaches to a successful conflict resolution.

MANAGEMENT

Survival Strategies During a Recession

-- Jaya Krishna S and Dr. R Padmaja

Exercising stringent measures minimizes the recession blues. Nevertheless, narrowing the focus may extend recession further. Adopting balanced and inclusive measures with a focus on people is a fine approach to conquer economic recession. Besides, remaining people-friendly during recession will allow the company to gain an edge over others. Therefore, embracing new avenues, ideas and strategies with an aim to retain the best or maximum possible workforce should be the game plan to tackle recession in the new millennium.

BUSINESS STRATEGY

Emergence of Conglomerates

-- K Suresh

This article examines the conditions under which business conglomerates emerged in different parts of the world. Favorable regulatory environments and concentration of capital were some of the major contributing factors. While the earlier conglomerates spread their business across a wide range of unrelated industries, sectoral conglomerates are emerging of late. Their operations revolve around a core sector, such as financial services or media.

ETHICAL BUSINESS

Subprime Crisis and Ethics

-- Prof. PK Banerjea

Now that the subprime crisis has snowballed into a real financial meltdown that has engulfed the entire world, I thought let me write it not only for the specialist bankers and financial analysts but for the pensioners or the neighbor next door whose savings have been eroded substantially or in some cases evaporated completely. In the US, many people's accumulations in 401 K, a very popular pension fund, has been completely wiped off.

COVER FEATURE

"Digicel's goal is to deliver the best coverage, the best customer care and the best value to each and every one of its customers."

-- Colm Delves

Colm Delves joined Digicel in May 2004 in the role of Chief Financial Officer before taking up his current role as Chief Executive Officer in June 2005. He drives the company to achieve success by building and fostering the things that make Digicel a world class organization. Prior to his role in Digicel, Colm provided consultancy services to a number of companies, including O'Brien Cellular Ltd., owned by Denis O'Brien. From September 1993 to October 2003, Colm held the position of Chief Financial Officer at Hibernian Foods Plc., a Nasdaq-quoted company in the food manufacturing industry. Colm qualified as a chartered accountant with KPMG, Dublin and is a fellow of the Institute of Chartered Accountants in Ireland. He holds a bachelor's degree in accounting and finance from Dublin City University and is based with his family in Kingston, Jamaica.

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INTERVIEW

Interview with Suhas KetkarZ

CASE STUDY

Can Yahoo!'s New CEO Reinvigorate the Company?

-- Doris John and P Florence Nightingale

Yahoo! Inc. (Yahoo!) is one of the leading global Internet brands headquartered in Sunnyvale, California. David Filo and Jerry Yang (Yang) founded the company in the year 1994. In its early stage, Yahoo! attracted a large number of visitors and acquired many companies. However, with increasing competition from Google, the company faced tough times. Terry Semel, the CEO of Yahoo! struggled to streamline the company's operations and boost revenue and profitability. He resigned his job mainly due to the pressure from shareholders, who were dissatisfied with his performance. Jerry Yang took charge as the new CEO on June 18, 2007 and hoped to revive the company. During his tenure, Yang rejected Microsoft's bid for Yahoo! and also failed to accomplish the advertising deal with Google. He received many criticisms for the rejection of the Microsoft deal and his failure to give proper leadership to the company. Yang resigned his position as CEO and preferred to be in Yahoo's Board by concentrating on the company's development strategy and technology advances. On January 13, 2009, the company appointed Carol Bartz as the new CEO of Yahoo! The case study helps to analyze the challenges confronted by the company and if this leadership transition would help Yahoo! to compete more effectively with the Web-search giant Google. It also helps to analyze the concept of reinvigorating a company through leadership transition.

SHORT BOOK REVIEW

Flexicurity: Concepts and Global Perspectives

-- Editor: Sridhar Krishna

BOOK SUMMARY

Competing With The Best: Strategic Management of Indian Companies in a Globalizing Arena

-- Author: Rajnish Karki Summarized by Dr. B V Cadambi

The book provides a conceptual framework for strategic management in Indian companies, recognizing its importance in the globalization phase. The framework provides for incorporating the imperatives arising from historically evolved practices and potential interventions in the future. The focus of organizations with respect to domestic and overseas markets vis-à-vis diversified business is included in the planning process. Examples of several successful companies that represent diverse sectors are used to illustrate this process. Key issues that arise on strategic planning are also discussed.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management

Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.

International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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