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May '10
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Articles

AMD : Simplifying Customers' PC Buying Decisions

KickStart: A Business Model to Tackle Poverty

The case discusses the innovative business model adopted by KickStart International, Inc. - an organization started by Martin Fisher and Nick Moon, two social entrepreneurs - to promote development in some African countries. It describes the rationale for setting up KickStart, the basic tenets of its model, and the various devices developed by the organization, including the successful Super MoneyMaker series of irrigation pumps. The case also provides an overview of KickStart's operations and the contribution of its devices to development in the countries in which it operated. The case ends with a discussion on the challenges faced by the organization and its future outlook.

Ford India in 2009 (A) : Need for a Strategy Change?

-- Besta Shankar and Ramalingam Meenakshisundaram

Ford Motor Company had entered the Indian auto market in 1995 and introduced mid-sized car models, but its sales growth had not kept pace with the growth in the market. As of February 2009, India had a 3% share of the global market for passenger cars and commercial vehicles. Unlike the US market, the Indian market for passenger cars was dominated by small cars. To capture a significant share of this high-volume, high-growth segment of small cars, many companies - both multinational and Indian - were gearing up with new product launches. The case concludes with questions on the strategic decision that had to be taken on Ford's loss-making Indian subsidiary, in terms of its course of action for the domestic market and how it would contribute to the long-term success of the parent company in other emerging markets.

The Coca-Cola - Honest Tea Deal: Promoting Sustainability or Corporate Greenwashing?

-- Indu P and Vivek Gupta

US-based, Honest Tea Inc. (Honest Tea) was founded by Seth Goldman and Barry Nalebuff in 1998, as all natural, bottled iced tea company. From natural tea, Honest Tea went on to sell organic tea in 1999. Since its inception, social responsibility and environmental sustainability were of prime importance to Honest Tea and were a part of the company's identity and purpose. Honest Tea partnered with local communities to procure organic ingredients. As Honest Tea procured fair trade products, the workers on the farms benefited as they were provided with better wages and working conditions.In a span of ten years, Honest Tea's revenue growth witnessed a CAGR of 66%. The company's revenues reached US$38 mn by 2008 from US$250,000 in 1998. In February 2008, the Coca-Cola Company acquired an equity stake of 40% in Honest Tea. The agreement between the companies stated that Coca-Cola can acquire the remaining stake after three years. Seth Goldman maintained that Coca-Cola's acquisition of the stake would benefit Honest Tea, as it would strengthen the company's distribution capabilities. However, customers who lent their support to Honest Tea over the years were not happy with this deal. They said that Honest Tea was selling out to Coca-Cola, which had a history of environmental and labor abuses in some of its international markets. Some of the industry experts were of the view that Coca-Cola may discontinue Honest Tea's sustainable business practices.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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