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Management

Effective Executive


May '10
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Social Networks and Individual Performance : The `Three-Principled' Relationship
Crisis Management in Social Media and Digital Age : Can Toyota Succeed?
The Psychology of Networking Behavior : What it Can Mean to You
A Chinese Chimera? : Economic Miracle or Mirage and Labor Market Challenges
A blueprint for perpetuating the Innovation Honeymoon : Transforming the Institutional Triad to anchor productive originality in the organization
Holistic Approach to Consulting : Offering a Complete Solution
Social Business : A Capitalist Amend for the Poor
The Moral of the Moment : Social Networking - Better Late Than Never!
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Social Networks and Individual Performance : The `Three-Principled' Relationship

-- Mason A Carpenter

This article looks at social networks and individuals, with particular attention to what we know about the effects of an individual's social networks on his/her ability to acquire resources, including the acquisition of information about promotion opportunities. Different individual network structures are discussed, and the article concludes with an examination of networked organizations.

Article Price : Rs.50

Crisis Management in Social Media and Digital Age : Can Toyota Succeed?

-- Dr. Jay Rajasekera

Authoritarian regimes can control social media; but public companies cannot do so. They basically have to live with social media - either countering effectively, when a crisis starts brewing or suffering the consequences when it grows out of proportions. Recall-troubled Toyota is in such situation. Has it handled the social media strategically and can it protect the reputation built over the decades as the top quality auto maker in the world?

Article Price : Rs.50

The Psychology of Networking Behavior : What it Can Mean to You

-- Stephanie Jones

Everyone can network. There are hundreds of books and articles about how, when, why and where networking activities can be carried out to mutual benefit. But the success of your networking efforts can depend on whether or not you like networking, and if it's a natural behavior for you or not. And the same applies to the person with whom you are networking. This short guide to the psychology of networking might help you realize your own strengths and weaknesses in this area - and how you might approach others in the process.

Article Price : Rs.50

A Chinese Chimera? : Economic Miracle or Mirage and Labor Market Challenges

-- Dr Chris Rowley

China's economy has powered ahead, growing by nearly 9% in 2009 and is now close to becoming the second largest economy in the world, and with forecasts of further similar growth in both 2010 and 2011. Simultaneously, there are reports of labor shortages, both factory workers and skilled staff. Thus, is this performance an economic `miracle' or is it a `mirage' hiding some real economic dangers? Are there any issues and challenges in the seemingly `cast iron' labor market? These topics are discussed in this current piece.

Article Price : Rs.50

A blueprint for perpetuating the Innovation Honeymoon : Transforming the Institutional Triad to anchor productive originality in the organization

-- Kai-Alexander Schlevogt

After having successfully completed an inaugural Innovation Honeymoon®, the unusually insightful and creative initial period of an organizational newcomer, leaders must ensure that the imaginative and fruitful transformation process continues. They need to construct and constantly upgrade a powerful insight factory with ever increasing intellectual productivity, which bestows infinite blessings on the organization and its environment.

Article Price : Rs.50

Holistic Approach to Consulting : Offering a Complete Solution

-- Dr. KV Subramanian

A holistic approach will ensure completeness and scalability in volume, as well as variety, to meet future evolving requirements, and addresses the level of preparedness of the existing system to seamlessly transform to the new system. In this ever increasing complexity of problem situations being encountered, it is expected that the holistic approach will gain considerable attention in the future.

Article Price : Rs.50

Social Business : A Capitalist Amend for the Poor

-- Christian Duarte Varela

A light of hope arises for the poor as a capitalist amend to finally achieve equality among people. Muhammad Yunus conceived `Social Business' in an attempt to eradicate extreme poverty, first in Bangladesh, then worldwide. This idea was born out of the despair at seeing people dying from famine and sicknesses in his country. Social business is based on trust and confidence of the poor and their innovative spirit, creativity and their aspiration and will to overcome poverty and despair. Is this the final and true answer of capitalism to solve severe social problems once and for all?

Article Price : Rs.50

The Moral of the Moment : Social Networking - Better Late Than Never!

-- Rob Jolles

Article Price : Rs.50

The web is becoming more social, that's for sure, but companies like Google are working very hard to incorporate social elements into the search.

-- Andrew T Stephen
The interview was conducted by
Dr. Nagendra V Chowdary,
Consulting Editor, Effective Executive
Dean, IBS CDC,www.ibscdc.org

Given the increasing role of social networks in activities such as Presidential elections,

-- Randy L Allen
The interview was conducted by
Dr. Nagendra V Chowdary,
Consulting Editor, Effective Executive
Dean, IBS CDC,www.ibscdc.org

A one stop informational /entertainment/transactional approach seems to be imminent and mobile phones have added another dimension - mobility.

-- Dr. S Ramesh Kumar
The interview was conducted by
Dr. Nagendra V Chowdary,
Consulting Editor, Effective Executive
Dean, IBS CDC,www.ibscdc.org

I strongly believe that youth are the future of the economy, irrespective of whatever sector one talks about.

-- Amitabha Sadangi
The interview was conducted by
Syed Abdul Samad
Team Leader
P Girija
Team Leader
IBS CDC, www.ibscdc.org

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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