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Management
Global CEO
June' 06
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Bank of Baroda
Investment lessons from top two billionaire CEOs
BPO in Sri Lanka : Prospects, problems and challenges
Financial services outsourcing to Indian BPOs
Soaring ambitions : Indian companies move to become MNCs
Riding on the M&A wave : Employees strategies for survival
Understanding collaborative commerce
Porters framework and strategic competitive advantage
Project MCA-21 and E-governance
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Bank of Baroda

- - Dr. Anil K Khandelwal

The Bank of Baroda has been in the news for its transformation process as well as for adopting the new logo recently. This issue presents an interview with Dr. Anil K Khandelwal, Chairman and Managing Director of Bank of Baroda, in which he discusses how the Bank has created a brand image for itself and its future plans.

Article Price : Rs.50

Investment lessons from top two billionaire CEOs

- - Rajnandan Patnaik

Financial investment prescriptions have long held the attention of readers. In fact, even with a large number of `investment dos and donts and `investment checklists, successful investment is still as elusive as ever. In our quest for guidance for successful investments, we are only gathering guidelines but doing very little to reflect on each of them. This article is an effort towards a careful reflection of financial investment basics. It seeks to look into the investment thoughts, actions and strategies of two of the richest billionaire CEOsWarren Buffet and Prince Alwaleed Bin Talal Alsaudwho made it big through financial investments.

Article Price : Rs.50

BPO in Sri Lanka : Prospects, problems and challenges

- - Prof. T Venkat Ram Raj

Formerly known as Ceylon, the land of gems is attracting the attention of the BPO world. The father of BPO in Sri Lanka, Kris Canekeratne along with other BPO gurus in India and with the support of the local government is working hard to build a strong BPO base in Sri Lanka. Learning from the success story of India, the policy makers and other stakeholders are aiming at making Sri Lanka a very attractive BPO destination. The article provides insights into the prospects, problems and challenges of Sri Lankan BPO sector and offers a few suggestions to select stakeholders how to design a better future for the sunrise sector.

Article Price : Rs.50

Financial services outsourcing to Indian BPOs

- - Harsh Bhargava, Devesh Choudhary

This article attempts to explore the various aspects of banking and financial services segment of the Indian BPO industry and provide insights into the kind of financial services that are being offered, the manner in which they are executed and the prospects of moving up the value chain.

Article Price : Rs.50

Soaring ambitions : Indian companies move to become MNCs

- - Pranay Kumar, Paayal Desai

In February 2006, Dr. Reddys announced acquisition of Betapharm for $ 572 mn. During March 2006, Ranbaxy made encore by announcing a couple of major acquisitions in Europe. These amply demonstrate the growing confidence of Indian companies towards the process of becoming MNCs. With each passing day, the trend is gaining momentum. Today, it is not limited to pharma alone; companies in IT, Automotive Components, consumer durable and others have also joined the bandwagon with a vengeance. A desire for accessing global markets, leveraging low cost advantage to the skills availability in R&D has been behind these vaulting ambitions. However, since MNC drive is still relatively new in India, the article explores the trend along with the challenges the companies face which range from management bandwidth, financial resources to compliance with the regulatory norms.

Article Price : Rs.50

Riding on the M&A wave : Employees strategies for survival

- - Prof. A Venkata Subramanian

The M&A wave has hit Indian shores. A huge surge in M&A activity is visible and this has a varied impact on the jobs/careers of employees at all levels in the organizations involved. How to ride on the M&A wave without allowing it to hit you adversely is a skill to be learnt and an art to be perfectedbut it is vital for survival in this fast and competitive business environment.

Article Price : Rs.50

Understanding collaborative commerce

- - Ravi Kumar Jain

E-business collaboration, otherwise termed as c-commerce, a breakthrough concept during the e-business boom of the past, is making a comeback. The reason, despite the widespread disillusionment with everything e-, many business and technical leaders are beginning to understand and achieve the value associated with e-business collaboration, whether it is to improve the revenue and operational capabilities or fundamentally transform their businesses. This understanding and experience coupled with the pressure to improve financial results, is helping e-business occupy the center stage.

Article Price : Rs.50

Porters framework and strategic competitive advantage

- - Ajaya Kumar Mohanty

Porter could visualize five forces, which determine the industry structure and provide generic competitive strategies. The identification of these forces is vital for an in depth study of the industry structure so as to take strategic decisions. The study of these five forces gives much insight into the industry, competitiveness and potentialities. The generic competitive strategies suggested in the model have been the guiding force for competitors in the monopolistic industry structure. As the industry structure in the world is mostly leaning towards monopolistic competition structure, the strategies suggested by Porter are of practical significance and of much relevance in the monopolistic competitive ambience.

Article Price : Rs.50

Project MCA-21 and E-governance

- - Prof. KCS Naidu

The recent launch of the Project "MCA-21" by the Ministry of Company Affairs was aimed at meeting the requirements of stakeholders in the 21st century, where information relating to a company or industry is made available at the click of a mouse. This article discusses the procedure involved and various benefits to the stakeholders. It also analyses why this scheme is important in the present and future scenario and the work has to be prioritized by the office of the Registrar of Companies.

Article Price : Rs.50

Sir John Bond at HSBC : The end of an era?

- - Souvik Dhar, Priyanka Ramgopal

Sir John Bond (Bond), who joined HSBC in 1961 and later went on to become the banks Chief Executive and Chairman, was credited with transforming HSBC into the third largest bank by market value in the world by 2004. In November 2005, HSBC announced the retirement of Bond as chairman; and the succession of the Chief Executive Stephen Green to the post of Chairman from May 2006. s doubt whether the new Chairman would be able to come out of the shadow of Bonds legacy. The case gives an insight into the evolution of HSBC under Bond and sheds light on whether the new chairman, Stephen Green, would be able to become as successful and formidable a chairman as Bond. The case also analyzes whether Sir John Bonds legacy is relevant at all.

The five temptations of a CEO

- - Patrick Lencioni

The Five Temptations of a CEO highlights the common habits or practices which can become the dysfunctional part of a CEOs behavioral pattern, thereby reducing his effectiveness or spoiling his image. Five types of such common temptations or pitfalls and how to avoid them are outlined by the author. These five temptations are: Extreme concern with status and positional power, policy of appeasement, getting lost in a sea of data, avoiding honest confrontations, and finally, an inability to accept ones fallibility. Avoiding the temptations and embracing their opposite behavior, is just plain difficult to do. This is possible, however, through discipline, and willingness to make things simple, avers the author.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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