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Global CEO
June' 07
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Micro-Credit Ratings International Limited
Values linked to process equals performance
Knowledge era : Triggering the paradigm shift
Howard Stringer : Turning Sony around
Toyota vs. General Motors : The race to the top
Localization of IT: Thriving in digital economy
Subex : An acquisitive and emerging Indian IT firm
Competencies for strategic HRM
     
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Micro-Credit Ratings International Limited
-- Sanjay Sinha

"The mission of M-CRIL is to facilitate the flow of commercial capital into microfinance by minimizing the information asymmetry and experiential gap between the formal financial sector and microfinance practitioners." Micro-Credit Ratings International Ltd. (M-CRIL) is a specialized rating and microfinance research agency that has pioneered and successfully introduced the rating of Microfinance Institutions (MFIs) in Asia. M-CRIL is a world leader in the field of microfinance rating and is dedicated to bridging the information gap between MFIs and the formal financial sector in the Asian region. Started in 1998, M-CRIL's activities are based on the belief that with a greater flow of reliable information between the microfinance and the formal financial sectors, MFIs would be better placed to access wholesale/bulk finance for on-lending to low income households.

Article Price : Rs.50

Values linked to process equals performance
-- Dr. Stephen E Roulac

There is a strong linkage between excellent long-term performance and the way values held by an organization are interwoven with its daily routine processes. If the top management clearly enunciates these values and also very vigilantly ensures their implementation across the organization in every single process, these values become an integral part of a superbly performing, long lived, healthy organization. There is no shortcut.

Article Price : Rs.50

Knowledge era : Triggering the paradigm shift
-- Prof. P Bala Bhaskaran

In the post-industrial society, technology and subsequently knowledge have become the major drivers of change. They have been ushering in gradual but irreversible changes in human lives. This article is an exploration into the emerging transformation of the human society with specific reference to developing countries like India. It tries to map the emerging changes in the areas of skill and knowledge, the economic and sociological impacts and the external image of countries. It also looks at the emerging challenges that a country like India has to address to ensure development and growth on a sustainable basis.

Article Price : Rs.50

Howard Stringer : Turning Sony around
-- Krishna Kumar

On March 7, 2005 the Board of Directors of the giant multinational Sony Corporation created history by appointing a non-Japanese, Howard Stringer, to head Sony Corporation as the Chairman and CEO. Stringer took over at a time when operating margins of the Electronics division, which contributes to nearly two-thirds of Sony's total revenues, was showing negative growth. Sony's product segments were also beset with problems with the company losing the television wars to Sharp, its Walkman line crushed by the Apple iPod and the PlayStation games console threatened by Microsoft's X-box. Stringer realized that reducing costs was just one of the many parameters that could affect the bottom line. What was required was new projects and strategies covered by timely decision-making. The article gives details about product groups such as games consoles, audio systems, digital cameras and television. It examines the performance of these groups and studies the downslide in sales over the years, especially in the new millennium. It also analyzes the initial results of Stringer's turnaround strategy when operating margins rose from 1.3% in 2004 to 2.6% in 2006.

Article Price : Rs.50

Toyota vs. General Motors : The race to the top
-- Amit Singh Sisodiya

Toyota's ascendance to the top of the global automotive big league was never in doubt as it was only a matter of time before the inevitable happened. A quarter makes a lot of difference and who knows it better than the corporate world. This is more so in the case of the automotive industry where players live and swear by quarterly figures (read: Sales). Hence, when the January-March 2007 quarter sales figures for the auto industry, globally, began to pour in, critics' (and `so experts') worst fear was coming true. General Motors (GM) was dethroned from the No. 1 spot by its Japanese rival Toyota.

Article Price : Rs.50

Localization of IT: Thriving in digital economy
-- Ravi Kumar Jain

Information Technology (IT) and the Internet revolution have enabled organizations to do business across national boundaries and even geographical barriers. Localization of IT is an approach that facilitates organizations and economies to bridge the gap of `digital divide'. This article highlights the evolution of localization industry, and also explains the concept, need and benefits of localization of IT. It also discusses the application areas, and the technology support needed in localizing an IT application or a product.

Article Price : Rs.50

Subex : An acquisitive and emerging Indian IT firm
-- R Puratchimani

Subex is an acquisitive and emerging Indian IT firm. Its acquisition of Azure Solutions, a UK-based company, for US$140 mn was the first biggest acquisition by an Indian IT firm abroad. The most important thing in the acquisition was that the deal size was four times bigger than that of Subex, in terms of revenue. This article throws light on how Subex is growing inorganically with overseas acquisitions.

Article Price : Rs.50

Competencies for strategic HRM
-- N Sudheer Kumar, G Susmitha

In the era of globalization, competition has become a very big challenge for all corporate leaders in the world. To sustain with this tough competition all leaders should develop suitable professional competencies which will play a major role in determining leadership effectiveness. Today, competencies have become an integral part of every profession including human resources for diagnosing, improving and framing various aspects of Human Resource Management. This article throws light on various professional and general competencies required for HR professionals to emerge as strategic leaders.

Article Price : Rs.50

Guanxi : The Art of Relationships

-- Authors: Robert Buderi and Gregory T Huang Reviewed by Dr. G Bharathi Kamath

Guanxi (Gwan-shee) is a Chinese word which means building relationships that are essential for success. The book is about a research lab that Microsoft came up with in China which is a great achievement on its part and mutually beneficial for both the Chinese science talent and also to Microsoft. The book contains narratives, observations, anecdotes and also some painful experiences which make it very interesting to read and easy to comprehend. Microsoft has invested around $100 mn in this project and hired over 400 of China's talented and skilled workers which has really uplifted the Chinese IT industry. This book builds on relationships as an essential part of every business strategy.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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