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Management

HRM Review 


June '08
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Family Business Feuds and Succession Planning in India : Some Musings.
Succession Planning : A Resurrection
Global HR Professional : The Road Ahead
Enneagram : Journey Towards Leadership
Making `Gems' Through Employee Engagement
Organizational Behavior : Darker Dimensions Divulged
Organizational Pruning : The Right Sizing
Emerging Trends in HR Practices
Strategic Learning and Team Learning
Attrition in the Indian Retail Sector
Decision-Making : Looks so Easy, Yet so Hard
Employees First: The Success Mantra of HCL Technologies
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Family Business Feuds and Succession Planning in India : Some Musings.

-- TN Rama Kumar

The absence of succession planning does not per se lead to business family disputes but is an important contributory factor. The article looks at some good and bad corporate players in this field and comes out with some normative suggestions against the background of a lot of bickerings happening in business families spilling over to the glare of media publicity.

Article Price : Rs.50

Succession Planning : A Resurrection

-- Shefali Goyal

In today's world, business leaders are deciding the fate of corporates. These leaders need well-groomed successors to pass the baton tomorrow. Training incumbents for key positions is fast assuming importance as lifetime employment for people is becoming a thing of the past. Furthermore, it has been seen that unforeseen situations can bring a company to a standstill. Thus, it is becoming almost mandatory for key persons to share their domain knowledge with their potential successors. This article examines succession planning in family-owned Indian companies.

Article Price : Rs.50

Global HR Professional : The Road Ahead

-- Kavita Shastri and Rajendra Mishra

To become a global HR professional in the true sense can take years. A global professional has to be communicative, collaborative, enduring, supportive, adaptable and aggressive at the same time. This article highlights the ever-changing role of global HR professional and spells the success mantra for the new global HR professional.

Article Price : Rs.50

Enneagram : Journey Towards Leadership

-- Sr. Lowrencia

The main objective of Enneagram is to discover one's own trait and to build a healthy environment in an organization. The Enneagram is a powerful tool for a leader to enhance his personal and professional growth, apart from ensuring organizational growth.

Article Price : Rs.50

Making `Gems' Through Employee Engagement

-- PV Raveendra and UM Premalatha

The only sustainable competitive advantage for a company is human resource. An engaged employee contributes more to the organization's success by being intellectual and emotionally bound with it. Such an employee is more likely to stay and become an advocate of the company, its products or services.

Article Price : Rs.50

Organizational Behavior : Darker Dimensions Divulged

-- Shivaji Banerjee

The journey of organizational behavior is unending and, with the growing complexities of life, researchers acknowledge the presence of a wide array of dark side behaviors that coexist with the so-called positive behavior. The article sheds light on such dark side behaviors, analyzing their causes and consequences in the context of modern organizations.

Article Price : Rs.50

Organizational Pruning : The Right Sizing

-- Gaurav

Every organization wants to be ahead in the race by being agile, competitive and responsive to the external environment and, most importantly, having the right number and right kind of people. Having mentally and physically robust employees is just one criterion. Organizational excellence is achieved through downsizing-one of the key drivers (should be the last option). On the one hand, organizations generally try to minimize attrition and, on the other, they sometimes don't take any measures to control attrition. This article throws light on the strategies adopted to downsize the workforce to keep the organization as lean as possible.

Article Price : Rs.50

Emerging Trends in HR Practices

-- Jyoti Budhraja

HR has evolved from a mere administrative rubber stamp to a more active strategic business partner striving for aligning the HR processes with the core processes for attaining business excellence. The article discusses the latest and emerging trends in HR practices in the contemporary scenario with a focus on Indian context. It also explores the role of HR as an enabler in the ever-increasing business challenges.

Article Price : Rs.50

Strategic Learning and Team Learning

-- Swati Agrawal

In the era of globalization, companies are increasingly focusing on managing learning and competencies to improve their competitiveness and performance, and it becomes necessary for them to establish a system which can promote learning linked with strategic demand. This article focuses on strategic learning with emphasis on team learning in creating a learning organization to achieve sustainable growth.

Article Price : Rs.50

Attrition in the Indian Retail Sector

-- Nityanand Rao S and Sharvani Bavirishetty

The Indian retail sector suffers from an annual attrition rate of 50%, which is very high when compared to other sectors. In this scenario, HR managers in the retail sector need to come up with new ideas to retain the employees. This article discusses the reasons for attrition and also evaluates some of the retention techniques used in a few reputed retail chains in the twin cities of Hyderabad and Secunderabad.

Article Price : Rs.50

Decision-Making : Looks so Easy, Yet so Hard

-- Manishankar Chakraborty

Decision-making is a complicated process where the consequences can be good or bad depending on the prevailing situations and the decisions taken. In spite of the fact that all and sundry are involved in the decision-making process, very few understand the implication of a decision till they encounter negative consequences. Understanding various decision-making tools will allow businessmen/managers to leverage on these tools to take not only business decisions but also the day-to-day decisions.

Article Price : Rs.50

Employees First: The Success Mantra of HCL Technologies

-- L Shankari

This case study sheds light on the novel HR practices followed by the HCL Technologies, which is considered as one of the top-rated IT companies in India, and suggests that other IT companies follow in its footsteps so that they can taste success in this competitive world.

Article Price : Rs.50

Human Capital Measurement-II Tier Measures - An Introduction and Global HR: Practices and Challenges

-- K Sangeetha and Sanjeev Kumar Singh

The constantly changing business scenario of globalization and privatization has changed the working nature of an organization. This is more so in the knowledge industry where the employees, the human capital are the revenue generators of a company. Human capital II Tier measurement is the strongest link to a company’s financial success in the marketplace.

God Explained in a Taxi Ride

-- Paul Arden Reviewed by Sharbari Saha

Man has so often gone into various discussions on the age-old topic—the existence of God. Over the years, this intriguing question has puzzled man and till date no one has really been able to get a satisfactory answer. Paul Arden has dealt with this very basic question—does man have confidence in himself? The author makes clear what he wants to talk about as he quotes Rene Descartes, "I think therefore I am." This quote features in the book much before the author begins with the contents of the book formally.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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