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Management
Global CEO
June '09
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Leading Emergent Innovation
Innovation: Key to Organizational Survival
Whole Foods Market: Creating a Community of Purpose
Global Economic Crisis: Bane or Boon?
Is India Going the Subprime Way?: A Lesson to be Learnt
Tesco's Corporate Social Responsibility Initiatives
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Leading Emergent Innovation

-- Gary Oster

Emergent innovation is a new paradigm which seeks out, recognizes, and helps promote useful innovation methodologies already at work in the organization. To promote emergent innovation, leadership must utilize trusted intermediaries to seek and uncover existing invisible corporate innovators, share successful innovation methodologies with other employees, and clear away the corporate impediments that initially drove the innovator underground. Emergent innovation seeks to uncover and extend small wins, and finite, complete, implemented innovations, which may ultimately attract internal allies, deter opponents, and motivate further innovation in the organization.

Innovation: Key to Organizational Survival

-- Subhash B and Uma Shyam Raju

The hectic business landscape of the early 21st century emphasizes that success in this competitive environment begins with the creation of new ideas—creativity—and their culmination in the application of ideas, process, products, and services that create value for the customer. Hence, organizations globally are adopting technical and research-oriented education systems as a step towards succeeding in a competitive world. The article focuses on the importance of innovation and its implementation in the organizations.

Whole Foods Market: Creating a Community of Purpose

-- Swarup Kumar Dutta

Whole foods market is well-known for redefining employee-oriented work practices and team-based operations, which have been the main drivers of its growth. It is one of the very few companies that put ideals into practice and shows commitment to pursue its vision. The article examines the unique practices of the market's work culture and how it has helped to create a source of competitive advantage for the company. By creating a high trust organization it has created a sense of purpose for which a community of people work together to make a difference. The management model is based on the value of empowerment that it gives to its employees.

Global Economic Crisis: Bane or Boon?

-- GRC Nair

The present global economic crisis has affected most of the countries and organizations in varying degrees. While finding ways to tide over the problems faced, organizations should not merely stick to the beaten path of cost-cutting alone. The article suggests that they should exploit the opportunities inherently present in the crisis itself, rather than finding short-term quick fix solutions, like downsizing and taking stringent expenditure control measures. They should take a long-term perspective, keeping an eye on the possible prospects after the crisis as well. Leaders must set examples in trying times and use their creativity to emerge as crisis heroes, the article concludes.

Article Price : Rs.50
Is India Going the Subprime Way?: A Lesson to be Learnt

-- Subir Sen

Deemed as the biggest economic bubble since the Great Depression of 1928, today the subprime crisis has spread its tentacles and gripped both sides of the Atlantic. Until the crisis manifested itself so menacingly, there were apparently no checks and balances to rein in practices that later proved disastrously wrong. While the CEOs assuming responsibility is understandable, it is surprising how the rest of the top management have escaped scrutiny, at least so far. As the crisis rolls on engulfing the broader credit market, there are definite indications that it has acquired all the characteristics of a systemic spillover, calling for coordinated action by the policy makers and top managers worldwide.

Article Price : Rs.50

"Boswell Group offers business leaders a psychological sounding board on their most complex challenges"

-- Dr. Kerry J Sulkowicz

Kerry Sulkowicz, MD, is the founder and Managing Principal of the Boswell Group LLC, a consulting firm based in New York. He advises CEOs, boards and investors on psychological aspects of leadership in complex organizations. A psychiatrist and psychoanalyst by training, Dr. Sulkowicz helps companies with CEO succession, boardroom and senior team dynamics, human capital due diligence for investors, high-stakes hiring assessments, the psychology of negotiation strategy and the financial markets. He also advises large family-owned enterprises in the US and abroad. Dr. Sulkowicz has an AB from Harvard and a MD from the University of Texas. He is a Clinical Professor of Psychiatry at NYU School of Medicine, where he received the Distinguished Teacher Award.

Tesco's Corporate Social Responsibility Initiatives

-- Muthukumar R

Corporate Social Responsibility (CSR), started initially as a voluntary initiative in some companies, later caught on with the corporate world over the last few decades. CSR has become a standard best practice as per few countries' corporate governance codes. Many other countries are contemplating inclusion of CSR initiatives as a standard corporate governance practice. It has become a competitive necessity rather than a nicety, as once it used to be. The companies saw the benefit and the stakeholders appreciated the initiatives. The intriguing question here is – why should a retailer support CSR initiatives blowing up millions of pounds? Companies have to work harder to maintain their reputation and the growth environment in which they do business. This case study broadly addresses this issue taking Tesco, UK's top retailer as an illustration.

Workplace Ethics: Perspectives and Challenges

-- Editor: Sumathi Reddy

A subject such as ethics does not have any clear-cut right or wrong answers. No wonder, most of us are uncomfortable dealing with ethical issues. We wish for right to be done to us, but usually do not give a deep thought to the wrong, whether intentional or unintentional, that we do to others. With the globalization of businesses, leaders have to think through their modes of operation and their policies to equip themselves to deal with ethical issues, which are universal in nature but take on different hues in different contexts. Ignoring ethical issues or ineffective handling can have detrimental effects on the business, which will ultimately erode the bottom line.

Governing Global Derivatives: Challenges and Risks

-- Author: Chiara Oldani Reviewed by Paolo Savona

Governing Global Derivatives analyzes the role of the most important financial innovation of the last two decades in a global dimension. The evolution of derivatives, especially over-the-counter, and the possibility of managing risks tailored to customers' needs, are the basic ingredients for the success of derivatives. This book focuses on the role of derivatives from a macroeconomic point of view, considering how monetary and fiscal policy, investment and the growth process are affected. It fills a gap by rethinking the way financial markets are considered in the macro economy and the transmission mechanism of their impulses.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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