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Management
Global CEO
July '04
 
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Pantaloon retail (India) limited - Ahead of the pack
Built to Last vis-a-vis In Search of Excellence
Supply chain management: The Indian scenario
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Pantaloon retail (India) limited - Ahead of the pack

-- Rajesh Kumar Singh

Focus on `Indianness' and innovation have made Pantaloon Retail (India) Limited (Pantaloon Retail) one of India's largest and fastest growing retailers. Whether it is the launch of Big Bazaar (hypermarket) or Central (seamless mall), the company has demonstrated leadership by pioneering innovative concepts that have set standards in Indian retail industry.

Article Price : Rs.50

Sustainability and performance

-- Karina Funk

Identifying leading indicators of sustainability may never be a perfect science. But, financial indicators will be less helpful than intangibles as we move from last year's year-end figures to what a company's value proposition is now. Performance measurement that is incomplete and imperfect is better than measurement that is completely disconnected or imperceptible, as competitive advantage will likely go to those who avoid getting caught managing what they can't measure. By mining what we already know, and looking towards indicators of sustainable business that cut across all functions managers will obtain a more comprehensive view of how to grow, sustainably, in the long run.

Brand new growth: Innovating your brand to grow

-- Kamran Kashani

Brands can do well with incremental product innovation provided they are more active than their rivals in introducing them.

Built to Last vis-a-vis In Search of Excellence

-- B Karunakar B Karunakar

The objective of this article is to understand the management insights that have emerged out of the research work done by two eminent management thinkers during the last two decades. One is Tom Peters/Robert Waterman and the other is Jim Collins/Jerry Porras.

Article Price : Rs.50

Supply chain management: The Indian scenario

-- Rakesh Singh

This article is an attempt to understand supply chain management (SCM) in Indian companies. It probes into broader trend, which explains the status of SCM in India, suggests what are the requirements for the implementation of a successful supply chain?

Article Price : Rs.50

Looking to sustain high performance? Start in the board room

-- Lana J Furr

When you survey business and management publications and listen to Wall Street and other business analysts, most of the attention is focused on what the senior management team of the organization is doing to generate earnings and to build and sustain high performance. The spotlight continues to focus on CEO performance, and CEO turnover continues to rise. In fact, the average tenure of CEOs in the S&P 500 today is slightly over six and a half years. Pressure is applied with fervor by investors who still feel entitled to double-digit growth in performance.

Rupert Murdoch - The Media Mogul

-- Sanjib Dutta

The author examine the entrepreneurial and leadership styles of Rupert Murdoch, the CEO and Chairman of News Corporation and explain Murdoch's business acumen, diversification into different businesses and people management skills in detail.

Guiding innovation

-- Jeff De Cagna Jeff De Cagna

Innovation is central to what comes next for associations. We need to begin at the beginning, with a hard look at our role in bringing about change. We cannot continue to play it safe.

Global Executive Summaries
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  • Why people behave irresponsibly in organizations
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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