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Management
HRM Review

July '04
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HR Manual - The Resurgence HR Manual - The Resurgence
Well-being and Occupational Health
Issues in Employee Retention
Preventing Insider Cyber Crime with Sound Hrm Practices
New Performance Vision
Outsourcing Training and Development
Preparing the Faculty to Face Teaching Challenges
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What If? How to Create a Great Strategy

-- Mark Chussil

Bad strategy decisions lead to layoffs, budget cuts, ruined careers, personal stress, and the pain of the saddest words in the English language: "What could have been." The best antidote is the words "what if?"... if they're spoken before the decision gets made.

HR Manual - The Resurgence HR Manual - The Resurgence

-- Guruswamy K

In today's context it has become a prime yardstick in measuring how people-centered an organization is. And hence the HR Manual is once again in the news in the organizational horizon.

Article Price : Rs.50

Well-being and Occupational Health

-- K Srikanth

No denying the fact that the productivity of an organization is dependant on Occupational health and employee well-being. In turn, the well-being of an employee is a function of various factors like organizational psychology, job security, work hours, control at work, and managerial style. The article analyzes these various factors that affect the employee's state of No denying the fact that the productivity of an organization is dependant on Occupational health and employee well-being. In turn, the well-being of an employee is a function of various factors like organizational psychology, job security, work hours, control at work, and managerial style. The article analyzes these various factors that affect the employee's state of being.

Article Price : Rs.50

Issues in Employee Retention

-- Madhavi Garikaparthi and Moumita Roy

Employee turnover is a chronic disturbance that the HR department is exposed to. The recent times have witnessed a steep increment in the employee turnover. The article analyses the causes of the rising employee dissatisfaction and hence the turnover.

Preventing Insider Cyber Crime with Sound Hrm Practices

-- Col. RS Prasad

Threat of hacking from the outsiders is a known fact, but some statistics suggest that 65% of the cyber crime is accounted for from within the organizations.

Article Price : Rs.50

New Performance Vision

-- G Girish Kumar

Increasingly, line managers are expressing frustration at receiving incomplete performance solutions, weak return on investment, and less than expected results from performance support departments. This paper proposes that silos be eliminated and complete performance solutions be delivered by adopting a new performance vision, enterprise learning and performance strategy, and a common Human Performance Improvement (HPI) process.

Article Price : Rs.50

Outsourcing Training and Development

-- B Sumalata

The strategic move to outsource the Human Resource (HR) functions, especially training and development, has gained momentum. Though training is crucial to business, it is not the core competence of most businesses. The key strategic issue in insourcing versus outsourcing training and development depends on whether a company can achieve competitive advantage by performing the training and development function internally on a continual basis, or would it gain more efficiency by simply outsourcing it.

Article Price : Rs.50

Preparing the Faculty to Face Teaching Challenges

-- PVL Raju

With the growing significance of the field of academia, the training and development has assumed the center stage. The article narrates the role of IU as a torch bearer in the field of training and development.

Article Price : Rs.50

E-Learning: The Future of Indian Education System

-- Neeru Maheshwari and NV Muralidhar Rao

E-Learning has been successful in creating a whirlwind across the academia with its web-based technology that enabled accessibility to the seekers in every nook and corner of the world. This paper aims to examine a web-based education model for India which offers a lot of benefits. Further, it examines how Internet, with its present technology limitations and costs, can be effectively used to simplify all the stages of academic program design and implementation.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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