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Management

HRM Review  


July '08
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Leveraging Performance Management System for Organizational Success
Performance Improvement Through 5S Philosophy
Performance Management Systems : Maximizing Employee Performance
Performance Management Systems in Indian Organizations
Cross-cultural Issues : Intricacies and Ignorance
The Strategic Shift from 3Ss to 3Ps Model
Three-dimensional Approach Towards Intellectual Competence for Managers or Leaders
Retraining : A Perspective
Work-Life Balance in Today's World
Talent Acquisition : Emerging Trends
Social Networking : The Blueprint for Competitive Advantage
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Leveraging Performance Management System for Organizational Success - - Rashmi Joshi

Performance management has started receiving its long-overdue attention from the businesses across the world. This is a direct consequence of the realization that employees are the key to better organizational performance. This article looks at various critical components of Performance Management System (PMS) and how it can be successfully implemented, taking a cue from the current trends and best practices followed.

Performance Improvement Through 5S Philosophy

- - PVL Ramana

It is an undisputed fact that the success of any organization depends, to a great extent, on the quality and performance of its workforce. Several studies by eminent scholars demonstrate this fact. Organizations are also constantly adopting creative and innovative initiatives to make employees happy so as to get the best out of them. This article relates cleanliness at workplace with performance improvement taking cues from 5S philosophy.

Article Price : Rs.50

Performance Management Systems : Maximizing Employee Performance

- - T Kiran Kumar

A Performance Management (PM) system enables the business to measure, manage and optimize its performance and profitability by relating the employees' pay to competency and contribution. It ensures a conducive business environment-enabled healthy performance and brings all the employees under a single strategic umbrella. Integrating the components of PM and managing it effectively isn't easy. In reality, companies have realized that it requires a high level of coordination between information-sharing and timely review.

Article Price : Rs.50

Performance Management Systems in Indian Organizations

- - Bani Kochar

Thomas `Wayne' Brazell once rightly remarked, "When your work speaks for itself, get out of the way." Organizations today survive on performance. But what speaks for the performance of an individual? It is a process known as the performance appraisal where the management gets to know how successful and effective it has been in hiring and placing its employees. Of late, a holistic approach towards appraisal by the name of performance management, which has been making news in the HR circles, aims to democratize the process.

Article Price : Rs.50

Cross-cultural Issues : Intricacies and Ignorance

- - Sharbari Saha and Dewpha Mukherjee Patra

Business has now become the most important link between society and economy. It has crossed all national boundaries and made itself a global state of affairs. Therefore, it is essential to be conversant with cross-culture practices to excel in modern business deals. The employees and their employers, in most cases, ignore this parameter. The mastery over cross-culture knowledge can make a business deal possible, but lack of it will break the same. This article highlights the contribution of cross-culture training in making a manager a `complete manager'.

Article Price : Rs.50

The Strategic Shift from 3Ss to 3Ps Model

- - Swarup Dutta

With the onset of liberalization, the Indian economy has undergone profound changes. The lines separating businesses have blurred as technologies and markets have converged and most notably, ideas and knowledge have increasingly replaced capital as the scarce resource and the key source of competitive advantage. The old management philosophies and practices which were so successful for long are being slowly discarded and a more robust management model is emerging. The corporate sector is already experiencing the rise of an entirely new concept, in which the basic focus has shifted from the Strategy, Structure and Systems (3Ss) to the Purpose, Process and People (3Ps) approach. This shift involves a fundamental change an organization needs to make in its strategic orientation, organizational culture and individual employee behavior.

Article Price : Rs.50

Three-dimensional Approach Towards Intellectual Competence for Managers or Leaders

- - Sunanda Jaiprakash

Business intelligence has become a central element to every growing organization. Managers need to coordinate their groups' work and participate in decision- making at all levels. The pressure to accept and seek greater responsibility is immense. The motivation to produce effective and viable results on time is a `reward'. For such outputs, multiple intelligences in managers become a necessity rather than an option. This article concentrates on linguistic, kinesthetic and spatial intelligence for managers in leadership positions.

Article Price : Rs.50

Retraining : A Perspective

- - Vikas Shrotriya

The skill set of employees needs to be updated regularly or they turn obsolete. With the passage of time, newer technologies develop, which affect the way jobs are performed. As an employee grows older, he is reluctant to learn new skills, which proves to be an impediment in discharging his duties in an efficient and effective manner. With age, a person believes that what he knows is sufficient for performing his duties and is not keen to learn new skills and methods. By nature, individuals are change-resistant and become more so with increasing age. This can be overcome by retraining the employees. Retraining is acquiring new skills in response to changes in environment. This article discusses some aspects of retraining.

Article Price : Rs.50

Work-Life Balance in Today's World

- - Anuradha Pandugala and Narendar Pandugala

In today's business environment the work pressures are growing quite rapidly among the corporate employees. Work-life imbalance is a known devil in today's life. Employees are experiencing signs of burnout. Their productivity gets affected, unless and until they realize that they can lead a beautiful life without compromising their work effectiveness. To create a healthier lifestyle, organizations need to recognize their capabilities and responsibilities of their jobs for greater productivity. The role of work-life balance, therefore, cannot be undermined, as organizational efficiency is directly correlated to employee productivity. This article brings out in a simple style various strategies that organizations can adopt for improving their employees' work-life balance.

Article Price : Rs.50

Talent Acquisition : Emerging Trends

- - T Sri Jyothi

In this information age people's knowledge, skills and their relationship capabilities have become critical assets for organizations. In this context, it has become vital for every organization to attract and retain the best available talent. This article sheds light on the basic strategies of talent acquisition adopted by various industries.

Article Price : Rs.50

Social Networking : The Blueprint for Competitive Advantage

- - K Sangeetha

The rapidly changing social network scenario for seeking and building relationships and the gamut of technological inventions for social networking have absolutely changed the total scene of people-relationship and community-formation. Networking relationships and membership sought from like-minded people around the globe for various reasons create a competitive advantage for an institution or an entity in the marketplace. This article describes social networking as a blueprint for competitive advanatage.

Article Price : Rs.50

Surya's Work Culture Revisited

- - Dharmesh K Mishra

Surya Company Private Limited is a leading cold-rolled product manufacturer. Its products mainly cater to the white goods sector in the Indian market. The company has a large market share and is looking to start a new line to increase its manufacturing capacity. It has an excellent work culture and the relation between the management and the employees is cordial. But certain unforeseen events unfold in the company, greatly affecting its work culture. This case underlines the fragile nature of trust and camaraderie in the manufacturing concern that reaches irreparable limits. It also tries to study these relationships.

Integrating HR and Marketing Strategies: Concepts and Cases and Managing Knowledge Workers - A New HR Paradigm

- - Sumathi Reddy and Sukhvinder Kaur Multani

Strategic management of human resources is increasingly being perceived as beneficial for the organization's performance. In addition, the application of marketing concepts to manage human resources and vice versa is not only an innovative practice, but one that brings several benefits to the organization.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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