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Management

Welcome to the Case Folio


July '09
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Articles

Spotify: A Revolution in the Music Industry?

BUSINESS UPDATES

Nokia Launches Take-back in India

Hulu.com: A New Business Model for Online Video?

-- V Namratha Prasad and S S George

The case describes the efforts of two media companies, Fox Broadcasting Company and NBC Universal, to monetize online video content and compete with YouTube, through their own website, Hulu.com (Hulu). Hulu was launched in March 2008, with a business model where revenues were generated through advertisements placed in the videos on the site, like in conventional TV broadcasting. The case describes the unique features of the website and also compares and contrasts the approaches to video over the Internet followed by Hulu and YouTube. The case also discusses the reasons why Hulu broke two of its content distribution partnerships, in February 2009, and briefly touches on its future business outlook and the challenges it faces.

Designing Speedo LZR Racer: Speedo's Innovative and Controversial Line of High-end Swimsuits

Syeda Maseeha Qumer and Debapratim Purkayastha This case discusses in detail the design and development of the Speedo LZR Racer, a new swimsuit from leading manufacturer and distributor of swimsuits Speedo International. Launched on February 12, 2008, the LZR Racer was considered the world's fastest swimsuit with technically advanced features. Approved by international swimming governing body FINA, the suit was endorsed by well-known swimming athletes. Made from a lightweight, low drag, water repellent fabric, the LZR Racer was the first laser bonded swimsuit with no visible seams. The suit's unique design increased the oxygen intake efficiency of the swimmers and helped them to swim swiftly for a longer period. It compressed the swimmer's body into a streamlined shape and enabled him/her to cut through the water with more agility.

The case explains the designing process of the suit. The product was the result of a three-year research and development project carried out by Speedo's Research & Development team Aqualab. While designing and developing the LZR Racer, Speedo harnessed the expertise of several agencies including US space agency NASA, the Australian Institute of Sport (AIS), ANSYS, and international fashion label Comme des Garçons. The new suit was readily accepted by swimmers and swimmers sporting the LZR Racer broke many world records. As of 2008, a total of 108 world records were broken by swimmers wearing the LZR Racer.

The case also discusses the criticism faced by Speedo pertaining to the LZR Racer, as some experts felt that the suit provided an unfair advantage to its wearers. When athletes competing in the LZR Racer suits broke world records, several rival companies and national teams protested against the use of this technologically-advanced swimsuit. They called it `technological doping'. The case concludes with a description of the new amendments and requirements for swimwear approval put forth by FINA.

Leadership: The Indra Nooyi Way

-- Ranjani Jagannathan and Vivek Gupta

This case examines the importance of strategy and leadership in the transformation of a company. It highlights the strategic vision and leadership style of PepsiCo's CEO Indra K Nooyi (Nooyi). Nooyi started her career at PepsiCo in 1994 as Senior Vice-President (strategic planning). She rose to the post of CFO in 2001 and later became the CEO in 2006. During her tenure at PepsiCo, she undertook a number of strategic initiatives. Nooyi recommended spinning off Taco Bell, KFC and Pizza Hut, arguing that PepsiCo couldn't bring enough value to the fast food industry with restaurant businesses as it required dedicated services industry management. Nooyi also led the acquisition of Tropicana in 1998 and merger with Quaker Oats Company in 2001.

When Nooyi became the CEO of PepsiCo, the primary goal advocated by her was to achieve `Performance with Purpose.' She implemented a number of measures to improve the sustainability of the company's operations and image by focusing on improvements in the health implications of PepsiCo's products. She expanded PepsiCo's business into developing markets worldwide and focused on increasing the composition of healthy foods in PepsiCo's product portfolio.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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