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Management
Global CEO
July '09
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Its' Time to Hire and Retain Super Talents
The Impact of Managerial Supervision on Superior-subordinate Relations
Watching Out for the `Green Shoots!'
Corporate Governance and Firm's Sustainability: Strong Linkages
Designing HRM Plan
Pixar: A Creative Powerhouse!
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On the Shoulders of Giants: Kuhn on Paradigm Shifts

-- Timothy L Wilson

When a paradigm shift occurs in the industry, the present business model markedly changes by the introduction of new technologies, new economies, or major competitors, which is a matter of concern for the CEOs. In this article, we look at the general concept of paradigm shifts, describe how they occurred in some of our field observations, and thus draw some inferences for managers. Instead of being considered as threats, paradigm shifts should be considered as opportunities by the prospective CEOs.

"TAITRA's experience in trade promotion has benefited all types of corporations throughout the world in sourcing virtually all sorts of products and services from Taiwan."

-- Yuen-Chuan Chao

Yuen-Chuan Chao earned his Bachelors degree in Business Administration from Taiwan's premiere school of higher learning, National Taiwan University. He can speak perfect Mandarin Chinese, Taiwanese and can masterfully speak English as a second language. Presently, Chao is the President and CEO of Taiwan External Trade Development Council, Far East Trade Service, Inc., and Taipei World Trade Center Co., Ltd.

Its' Time to Hire and Retain Super Talents

-- Dr. GC Nag

Economic slowdown is viewed differently by different companies. This has compelled many of them to cut costs and restructure their organization. Some have even taken further steps to adjust and reduce their manpower in order to sustain future odds. A few are doing their usual job and have no concern with the present downturn, while some are displaying contrarian views and hiring superior talents from all round so as to gain competitive advantage in future. This article examines all the strategic actions taken by companies and discusses the justifications for these.

Is 360-Degree Feedback a Panacea to Performance Management?

-- Dr. SL Chau

Success in organizations lies in their capability to manage employees' performance. Performance appraisal, the process of formally assessing employees' work accomplishments and providing feedback, basically serves the purposes of evaluation and development. However, researchers found that potential problems and biases may arise from the traditional performance appraisal system. One of the ways to overcome such problems appears to be the implementation of 360-degree feedback. This article examines the concept of multisource feedback, its assumptions and common flaws found in it. Implications regarding its implementation are also discussed.

The Impact of Managerial Supervision on Superior-subordinate Relations

-- Dr. Vedantam Leela and Rishabh Tatiya

In any organizational set-up, instruction and obedience needs to run in a synchronized manner so that the task at hand can be effectively accomplished. The way in which a superior instructs his subordinates largely depends on a number of factors. Although the nature of the task is an important factor, there are a number of inherent qualities of both superiors and subordinates that determine how instructions have to be passed. This article highlights the pattern of leadership shifts between superior and subordinates and finds an interlink between the influence of the degrees of instruction and obedience.

Article Price : Rs.50

Watching Out for the `Green Shoots!'

-- Swaha Shome

`Green shoots' are the indicators of recovery in any economy. Macroeconomic indicators, which are closely related to the growth cycles of an economy, are often used to predict the growth trends of an economy. Despite the bleak global outlook, it is apparent that some leading indicators promise a recovery in the economic performance of the country soon. This article examines and identifies these green shoots and develops a credible forecast for the economy.

Corporate Governance and Firm's Sustainability: Strong Linkages

-- Bholanath Dutta

Sustainability—is a big question for companies in today's world of uncertainty caused by economic slowdown, downgradation of environment, world food crisis, corporate rivalry and unethical practices. Better corporate governance practices can lead a firm towards sustainability. Sustainability is the winning mantra and it facilitates involvement of stakeholders within the corporate ecosystem. Firm's endeavor towards sustainability enables it to redefine its business strategies. This article discusses the concept of corporate governance and its linkages with firm's sustainability in the context of the Indian corporate sector.

Designing HRM Plan

-- Indranil Banerjee

The smooth execution of the HR function congruent with the corporate objectives largely depends on planning. Recently, such planning shifted from routine rituals with a drifting HR role. Corporates are designing their HRM plan to attract and retain talent through their bouquets of employee-friendly services and image building drive. The documented HRM plan helps to showcase the corporate zeal and seriousness of such efforts and works as a measure. This article discusses the inherent challenges for successful rollout of the HRM plan, matching the vision and mission of an organization.

Global HR: Practices and Challenges

--Editor : Sanjeev Kumar Singh

Pixar: A Creative Powerhouse!

-- Doris John and Srikant

Pixar Animation Studios is an Academy Award winning computer animation studio with technical, creative and production capabilities to create a new generation of animated feature films, merchandise and other related products. Pixar has the enviable reputation of releasing nine successive animation hits in a row. It had sensationalized the animation category since 1995 with the release of Toy Story I. The hallmark of any Pixar movie is its strong story with emotional appeal. Their software application RenderMan product remains the industry standard in visual effects and has been honored with an Academy Award for technical achievement. The application of the cutting-edge animation technology is well fabricated with the story and it has become a pioneer in this field. Apart from their technical superiority, their reach to the pinnacle of success is through fostering collective creativity among its team members. And in the process, community-driven Pixar has achieved excellence and expertise. Unlike the Hollywood model, Pixar is a well-knit company and its continued success is attributed to its innovation and collective creativity. Their work culture helps foster collective creativity. This case study helps to study how to build a sustainable creative organizational culture, where innovation and creativity are sine qua non for survival.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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