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Management
Global CEO
August '04
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Nicholas piramal - Aiming for the top
Kodak: Going digital
Strategy is being different
Corporate social responsibility The chinese scenario
Nokia's new hopes N-Gage game console
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Nicholas piramal - Aiming for the top

-- Rajesh Kumar Singh, CFA

Well-known for acquisitions-led growth strategy, Nicholas Piramal India Limited aims to be No.1 player in the domestic market and a world leader in customer manufacturing.

Article Price : Rs.50

Kodak: Going digital

-- Shishir Kumar

In 1990s, the photography industry was changing rapidly as consumers preferred digital camera, which did not require any film. It was a fundamental shift in the mindset of consumers, which Kodak did not recognize. As a consequence, Kodak came under the tremendous pressure from the digital alternative. Then, Kodak started doing everything it could, for a transition from traditional film business into digital business. Kodak expanded into all directions in photography, printing and imaging business. It is now concentrating on the medical imaging business by acquiring Practice Works, Inc. on October 07, 2003.

Article Price : Rs.50

Strategy is being different

-- B Karunakar

There are certain basic fundamental principles underlying every successful strategy. By understanding these principles, any manager can craft a successful strategy.

Article Price : Rs.50

How to assess and solve top line sales revenue problems

When top line sales revenues stall or fall, the sales organization is frequently the first suspect to consider. But the problem may instead be symptomatic of much deeper challenges. Determining the root cause(s) and solution(s) can be difficult. Successfully managing through the process requires committed leadership, determining the true causes and sources, involving the right people, candid and frequent communication, to name a few. But the results and rewards of a process well done are indeed worth the effort.

American manufacturers It's time to innovate or evaporate

-- Robert B Tucker

In the last three years, US has lost three million manufacturing jobs, and countless marginal players have ceased operations. Can American manufacturing be saved?

Corporate social responsibility The chinese scenario

-- Subhasis Ray

In China, CSR is still at introductory stage and is yet to make any firm foothold in the Chinese business space. However, with new economic reforms and increasing number of MNCs entering the market, many CSR best practices are getting introduced.

Article Price : Rs.50

Nokia's new hopes N-Gage game console

-- Ravi Madapati

Nokia, a dominant force in the mobile communications hardware industry found the going increasingly tough by the 2000s. But increasing competition prompted Nokia to move into the seemingly lucrative but intensely competitive video gaming industry. Nokia spent tens of millions developing N-Gage and is spending another $100 mn promoting it. But it remains to be seen how it would fare in the intensely competitive gaming industry.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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