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Management

HRM Review


August' 05
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Managing Change: HR Perspectives
Change Management: Management of Nature's Law
How to Program Change Management with HR as the Interpreter
Presentation Skills: An Essential Managerial Tool
Global HR Practices and Strategies
Making Performance Appraisal an Open System
How Research by Faculty Adds Value to B-Schools
     
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Managing Change: HR Perspectives

- - PVL Raju

It is a well-known fact that the future and success of every organization depends on how well managers handle change in their organizations. Both success and growth serve as the means for change. Increased competition, high customer expectations and technological progress contribute to change in today's business, managing which is a difficult process, but is indeed essential. Ultimately, people act as success agents for its effective implementation.

Article Price : Rs.50

Successfully Managing Change Initiatives

- - Jeffrey S Nielsen

Managers are now faced with the challenge of retaining the most successful and innovative employees in the organization. Creating peer-based groups in the organization is an initiative for change management. These groups create an informal network throughout the organization, which induces a great sense of cooperation and attention towards the organizations' clients and customers. These groups should function in such a way that all the employees participate equally to understand and foster commitment towards the change.

Leading and Managing Change

- - Christopher G Worley, and Yvonne H Vick

In most organizations today, managing change has become a simple solution for the most difficult problems in managing the other components of business like strategy, structure and culture. In most of the organizations, managers trying to be the best clamor for the `latest and fine ideas' and ignore the prerequisites for change. However, following certain principles of handling change can improve the success of the organization.

Change Management: Management of Nature's Law

- - K Mallikarjunan

It is an effort on the part of any successful commercial venture to shed its thoughts and acts, and, through a planned process that is appropriately oriented to face environmental compulsions, realize the goal that it has set for itself. Moreover, if the leadership does not appropriately adapt itself to the `change' and fails to carry the team with it in implementing the plans, the result would be the creation of an undesirable vicious circle wherein the failure at the leadership front and at the business front would endlessly be chasing each other.

Article Price : Rs.50

How to Program Change Management with HR as the Interpreter

- - Radha Mohan Chebolu

`Change management' as a business strategy has assumed vital importance in recent times with the boom in `technologies' and the consequent impact on the socio-economic profile of human beings. By treating change management as a kind of `software program', an attempt has been made here to identify the role of HR as an `interpreter' in its execution process. This article also discusses the sensitization efforts with focus on creating awareness and acceptability to changes in the organization which attract attention as part of change management.

Article Price : Rs.50

Presentation Skills: An Essential Managerial Tool

- - Colonel VRK Prasad

Presentation skills in business have assumed importance in today's knowledge world. Better presentation skills are the prerequisites for the success of any organization. Issues, that were considered insignificant till now are gaining greater importance in the business world and there would be little or no point if you `say' a lot and still don't `convey' anything worthwhile.

Article Price : Rs.50

Global HR Practices and Strategies

- - Seema Bahuguna

If Globalization is to become one of the central facets of an organization, the role of the human resource function, department, and managers must be redefined in the context of this change. HR strategies can play more influential roles in global organizations than they have in the past. With HR outsourcing on the rise, the organization also faces the dilemma of what to outsource. This article attempts to throw light on HR practices and strategies of organizations and explains how various organizations are coping with HR strategies. It traces some of the major HR practices and strategies adopted by global organizations.

Article Price : Rs.50

Making Performance Appraisal an Open System

- - R Venkataramana Rao

The nature of performance appraisal and its effectiveness depend on how human resources are viewed and treated in the organization. Every employee spends a major part of his work-life with the organization. Sometimes, they even spend as much as 80%. On an average, executives of an average organization are bound to spend at least 60% of their time in work. To make the work-life enjoyable, one must have some understanding of human nature and the need to understand individual performance. Here, we start with restatement of the need for the performance appraisal system, identifying all possible objectives of the appraisal system which can serve and drive the system to achieve the objectives of the organization. The study is limited to technical and nontechnical executives working with a Bangalore-based public sector unit.

Article Price : Rs.50

Employee Training and Development at Motorola

- - Vivek Gupta, K Yamini Aparna

Few companies take their commitment to employability of people more seriously than Motorola. - Sumantra Ghoshal, Christopher A Bartlett and Peter Moran in Sloan Management Review. Training and a strong learning ethic are embedded parts of Motorola's culture...The corporation learned sometime ago that dollars spent on training programs not only empowered their employees but provided the necessary skills for the company's marketplace dominance. - James Borton, Columnist, Asia Times.

How Research by Faculty Adds Value to B-Schools

- - Shubhasheesh Bhattacharya

Article Price : Rs.50
HR Perspectives
  • Harnessing the Power of an Engaged Workforce
    Full Text: www.accenture.com
  • Creating the Indispensable HR Function
    Full Text: www.search.epnet.com
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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