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Management
Global CEO
August '09
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Monitoring and Managing Success : Avoiding the CEO `self-destruct' option
Succession Planning for Family Business Continuity
Corporate Philanthropy as a New Business Model : A Case Study on ITC
Acer Creating New Growth Platforms: Will it Sustain Global PC Wars?
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"We offer our customers a unique combination of excellent design, highest quality and flexibility at attractive and very competitive prices."

-- Solange Olszewska
Chief Executive Officer,
Solaris Bus & Coach, Poland.

Solange Olszewska was born on January 4, 1951 in Warsaw. Olszewska studied Dentistry at Warsaw Medical University, Poland. Living in Berlin since 1982, she was a lecturer in Paediatric Dentistry at the Free University of Berlin between 1986 and 1994. Her career changed direction in February 1995, when she joined Solaris Bus & Coach, becoming CEO in 2008. Apart from her work for the company, Olszewska actively supports academic and social projects, and charities. Solange Olszewska is married to Krzysztof Olszewski, the founder of Solaris Bus & Coach. They have two children, Malgorzata and Jan.

Monitoring and Managing Success : Avoiding the CEO `self-destruct' option

-- Dr. Michael Walton

Failure to manage personal success can breed arrogance, disdain for others and plant the seeds for a CEO's ultimate failure. CEOs and senior executives are vulnerable to destroying themselves through excessive self-belief, misbehavior, `organizational delusion' and hubris. Senior executives dependent on colleagues for accurate and honest data may inadvertently promote working patterns which block the very feedback they need to survive and succeed. Illustrated by consulting experiences, this article brings out the susceptibility of senior executives for self-destruction. Four `lifelines' are proposed to help executives survive.

Article Price : Rs.50

Succession Planning for Family Business Continuity

-- Dhananjay Singh

Succession planning is the most significant issue that faces a family business and is critical to ensure successful transition from one generation to the next. This article examines the advantages and disadvantages of a well laid out succession plan and the role it plays in the growth of the family firm. It also illustrates how the next generation of management can be selected for their role and what can be done to prepare them to take the helm.

Article Price : Rs.50

Corporate Philanthropy as a New Business Model : A Case Study on ITC

-- Prof. Tapal Dulababu

There is a cycle of relationship between the society and business, in which the society sustains the business and business should sustain the society. Business owners have vehemently pushed aside philanthropy to the margin to such an extent that philanthropy and business are viewed as two different activities pursuing two discrete goals. Capitalism leaves no space for social spend and it propounds that the rat race for surplus in business, guides the society for its ultimate good and anything contrary would harm the society. This case study analyzes whether corporate philanthropy can be a new business model for ITC.

Article Price : Rs.50

Academia-Industry Interface

-- Jamal Khan , Dr. Wayne Soverall
The interview was conducted by
Dilip Dasgupta,
Consulting Editor, Global CEO,
Director, ISFS, Hyderabad.

Acer Creating New Growth Platforms: Will it Sustain Global PC Wars?

-- Syed Abdul Samad,
Joel Sarosh Thadamalla,
Vandana Dadhwal,
Seema Chaturvedi

In 2007, Acer emerged as the third largest PC vendor surpassing its Asian rival, Lenovo. Acer recorded the highest growth among top five industry players. It had strategically strengthened its foothold in the US and European markets by acquiring Gateway and Packard Bell. However, in the wake of intense competition and commoditisation in the global PC industry, the market shares of global PC vendors had become highly vulnerable. While Acer was getting ready to challenge Dell, the second largest PC maker in the world, sustaining its very position as the third largest PC maker in the world raised questions in the industry.

Article Price : Rs.50

Effective Negotiation: Perspectives and Processes

-- Editor : SN Mookherjee

The Fortune at the Bottom of the Pyramid : Eradicating Poverty Through Profits

-- Author: CK Prahalad
Reviewed by Dr. Rajesh K Pillania

The Fortune at the Bottom of the Pyramid: Eradicating Poverty Through Profits is all about escaping from poverty. The author in his book elucidates how multinational companies and entrepreneurs can help and empower the poor, by serving them with best innovations while yielding profits.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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