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Management

 HRM Review


August '10
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Senior Executives : Behavioral Dynamics
On the Shoulders of Giants : Drucker on Management
Towards a Superior Management Model at Work
Cross-functional Teams : The New Success Mantra
Making Talent Count : Gearing Up to Face the Challenges of Talent Management
Role of Managers in Improving Employee Performance
Self-Directed Teams : A Case Study of Tata Motors
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Senior Executives : Behavioral Dynamics

-- Dr. Michael Walton

Successful senior executives have to be aware that their success, unless monitored and carefully managed, may possibly lead to subsequent corporate failure. Corporate success can result in dysfunctional levels of self-belief, grandiosity, arrogance and narcissism leading to counterproductive workplace behavior. This article suggests countermeasures and five reasons to be careful to help guard against senior executive self-destruction and potential corporate malaise.

Article Price : Rs.50

On the Shoulders of Giants : Drucker on Management

-- Timothy L Wilson

For this issue, we turn to Peter F Drucker, the father of management for a basic understanding of management. Specifically, we look at his assertions concerning the functions of a business and the role knowledge players have in these businesses. Clearly, these topics are of interest and importance because executives continually find themselves redefining their businesses in terms of available resources and competition, depending more and more upon knowledge workers. The material is also put into some perspective with regard to our own research findings and recommendations made for today's managers or executives.

Article Price : Rs.50

Towards a Superior Management Model at Work

-- Swarup Kumar Dutta

Companies win in the marketplace by producing superior quality of products and services through an effective business model which has a sound value proposition for the customers. Ever heard of companies winning because of a unique management model at work? Yes, if the recent trends are to be tracked, there has been a shift from a pure business model to one in which an effective management model is wrapped inside a business model. In such management model, innovation is a key area for business success. This article takes a closer look at how management models can be effectively utilized for delivering business success.

Article Price : Rs.50

Cross-functional Teams : The New Success Mantra

-- Soumya Saha, Hirak RoyChowdhury

The modern business world without uncertainty, complexity, speed and continuity is a mere illusion. Thus, to reach a desired goal is undoubtedly impossible by an individual effort. Hence, the concept of team emerged. There are different types of teams with their merits and demerits. This article throws light upon few major aspects of cross-functional teamwork which became the new success mantra for businesses.

Article Price : Rs.50

Making Talent Count : Gearing Up to Face the Challenges of Talent Management

-- Garima Bardia

Traditionally, organizational growth was driven by hiring more people. However, today's economic environment requires an increase in the productivity of existing workers before a new headcount is considered. This article intends to highlight the inevitable need for talent management in the present day business environment, and identify the talent challenges that exist today for organizations which are contemplating the use of talent management as a key strategic advantage. This article is an attempt to understand all such complexities and challenges of talent management that need to be faced by companies to build a solid foundation for the future.

Article Price : Rs.50

Role of Managers in Improving Employee Performance

-- Vivek Anand and Abhishek Singhania

Managing employee performance has always been a critical component of a manager's responsibility and in difficult times it becomes even more critical. The problem with managing employee performance is that there are too many external variables that affect an individual's performance. Also, employees vary in their capability and attitude to work making no two situations and no two employees the same. In such a situation, it becomes difficult to have a standard approach towards resolving performance-related problems. Since no two people or situations are the same, it would be advisable for managers to treat each of their employees differently. A manager can adopt different strategies to deal with subordinates by appropriately playing the role of a mentor, a coach and/or a counselor depending on the latters' performance levels.

Article Price : Rs.50

Self-Directed Teams : A Case Study of Tata Motors

-- Dr. KM Nalawade, Shivraj Nikam

A Self-Directed Team (SDT) is a fairly new management reform in India. It is gaining more magnitude among the corporates aiming at generating desired results through employee empowerment. This article highlights the maturity level of members in a self-directed team and identifies the flaws in the functioning of SDT. The article is a project evaluation research in nature wherein the functioning of 60 SDTs has been evaluated. The study concludes that quality and low cost are effectively attained through SDTs but deployment causes lack of consistency in SDTs.

Article Price : Rs.50

Cisco's Strategy in Recessionary Times

-- Indu P

This case examines the strategies adopted by the US-based Cisco Systems Inc. to tackle recession in the US markets in the fiscal 2008-09. Earlier, during the recession in 2001, Cisco was caught unawares leading to a write-down of inventory worth US$2.2 bn. The company reported a loss of US$2.69 bn for the third quarter ending April 2001. Learning its lessons in 2001, Cisco was well prepared to face the recession during the fiscal 2008-09, with a cash balance of US$34 bn. Cisco saw the downturn as an opportunity to invest in new technologies and emerging markets and continued to acquire several companies. During the recession, it found opportunities in the areas of virtualization, video architecture, telepresence, collaboration and network-enabled technologies. Cisco also benefitted through its unique organization structure that comprised of small groups and councils. The structure helped the company define short-term goals when the projects were initiated and long-term goals. Cisco also helped the partners and customers during recession by helping them adopt new technologies. With these and other initiatives to cut costs, even amidst recession, Cisco expects an annual growth between 12 to 17% by 2015.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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